Stayed during Lebaran in 2 deluxe rooms as we're family of 5. When we arrived at the hotel, we asked about room rates, it was quite cheap and thought that it was a budget hotel. We were asking whether they had 2 deluxe room next to each other, one kingbed and the other one twin one, the male receptionist said 'yes we have'. It was 275000 rups for one room one night. When we were shown the room number, I was surprised that it wasn't room next to each other. The I strongly ask the replacement room next to each other, the receptionist said, no room king and twin next to each other. Finally we had to accept king and king next to each other.
The room rate didnt include breakfast, which was 25000 rups per person, again quite cheap!!
When the receptionist asked for deposit, I told them that I will pay direct upon check in, the room rates for 2 deluxe plus the breakfast for 4 pax and 1 infant. When I showed them my credit card, they said that there will be additional of 2.5% credit card fee!!!!! Doesn't make sense!! Adding 2.5% for credit card charge is strictly not allowed as Bank Policy..
However, had no choice but to pay the bill by credit card as i didn't bring enough cash.
Went to the rooms, it was a modern minimalist style room, look everything was new, clean, tidy and comfortable. Full minibar set up, big screen TV..the bed was comfortable, but sofa in the corner of window was a wastage as you cant sit on it. Small open wardrobe and the window was facing to the lobby, not outside.
Check out was smooth, had to wait for 20 minutes for minibar checker check the minibar, had to bring all luggage by our self on check in and check out which was terrible.
The good thing was they have car washer who wash our car without being instructed. He's kind and friendly.
Yes it is a budget hotel, where we can"t expect higher when we pay lower.