We noted that our package included meals and drinks (including wine) but were very disappointed when the wine included with our package was boxed. (Boxed wine???) “Premium wines” (wine in a bottle) were an additional cost.
Staff was friendly but seemed very inexperienced. Doesn't seem like they went through any formal training. Upon arrival, we had the choice of champagne or a mimosa. We chose the mimosa. Upon combining, there was a chemical reaction (too citrusy) which caused the drinks to fizz-up all over the lobby. The dinner service was awkward as it seemed servers didn't know what to say or when to approach/back-away.
The female bellhop made both my wife and I uncomfortable as we didn't want her to carry one of our bags. One of our bags contained $/passports/etc. and we didn't want her to carry this specific bag. We basically engaged in a tug-of-war, which we eventually let her win.
It is also important to note that we had to ask our sheets to be removed and cleaned as there was hair and small bugs in the sheets upon our arrival. The fluorescent lighting in the dining room was awful!
We enjoyed the fireplace which helped keep our room warm when lit, however once the fire went out, rooms were very, very cold. Grounds were very beautiful. Enjoyed the coffee and tea station. Appreciated the computers for guests in the lounge area.
- Official Description (provided by the hotel):
- KaratuNestle in the foothills of the famous Ngorongoro Highlands. Framed by majestic mountain scenery, this luxury lodge is set amounts beautiful gardens and working coffee farm. 20 rooms all with views over the farm plantation and dramatic back drop of the Ngorongoro Crater forests.Guest can combine luxurious country living with activities offered by Ngorongoro Conservation Area or simply relaxing by the pool and enjoying the hospitality of our friendly and welcoming staff. ... more less
- Also Known As:
- Kitela Lodge Tanzania/Karatu