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All reviews speak cantonese ben ng sales manager hong kong private onsen pleasant stay hida beef manager ben gero onsen nice food great experience hotel staff staff named the river great hospitality breakfast and dinner take photos
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Reviewed April 8, 2019 via mobile

Very good traditional Japanese room, gorgeous view from the room. Thanks to kind and helpful manager Ben. He has informative explanation of the hotel facilities and good recommendation for our trip in takayama.

Date of stay: April 2019
Trip type: Traveled with family
1  Thank emilyhN8059IK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2019

We had booked Gero Onsen Fugaku through another website, and didn't realise it was so popular here with so many rave reviews. Our experience was more balanced, however. At risk of repeating some of the comments by other reviewers, below is a list of pros/cons.

Pros: (1) Ben, the manager from HK is definitely attentive (one might argue, slightly obsessively so). We had emailed him about the shuttle from Gero train station and he provided timely response. Lu Xiao, his lovely assistant who served us food every breakfast and dinner, was an unassuming gem. Think of Ben as the wrapper, she is the real present! (2) Hotel shuttle gets you to train station, downtown, and even the Gassho Village if you arrange the day before. The trek downhill from gassho was quite nice btw, don't bother with taxi. (3) Location was fine. 10 mins away from convenience store (lawsons) and the many free foot spas (some quite tacky though). We tried nearly all of them and had a bit of fun. (4) Traditional japanese tatami room was well-kept, though a bit dated. That dial phone is ancient! (5) Kaiseki meals are massive. Unless you are a big eater, don't even dream of getting close to finishing up. Easily feeds a family of 4. Some really exquisite stuff, including local delicacies -- seafood. But don't expect top-notch food. The wow-factor here is variety, not top quality. (6) Indoor (public) and outdoor (private) onsen are both very fine. Don't miss out. (7) Being a small/mid ryokan (only 5 floors, 20+ rooms) has its benefits -- no large groups of tourists.

Cons: (1) Ben promised us shuttle from the train station but we couldn't find the driver upon arrival. Took us 10 mins with the help of drivers from other hotels to eventually track down the shuttle driver who was sitting in his van. (2) Turns out Ben was busy attending to his Chinese visitor group back at the onsen. We were second-class citizens. (3) We asked to book private onsen but were told it was all booked out for the day, and even limited times for next day. Ben told us we should have reserved ahead of arrival, yet this was never communicated to us. True or not, we don't know, since we could never verify that info. Other ryokans we have stayed were more transparent -- write your name on the board when you check in. I suppose this is the "real" value of Ben's service, which we never received. (4) Hotel staff didn't speak English, only Ben did. So they generally seem private and difficult to find. Reception was rarely attended. Pick-up/drop-off keys to the private onsen took longer than needed as such. (5) Everything ran on time and on time only. We felt rushed every day as 20 mins prior to meals they will come knocking on the door to set things up. We loved the room and the kaiseki, but having to do it on a schedule made the trip less relaxing. The cost of japanese efficiency maybe. But hospitality ought to be more flexible. (6) Tiny bathroom -- 1/10 the size of the bedroom -- situated at the entrance. Very poor design. (7) We were okay with the dated room (nostalgic if you like) but the insulation was terrible. We had to forget about sleeping with moonlight (makes for a really nice ryokan experience) as we had to shut the balcony sliding doors every night to keep the cold out.

Gero is one of Japan's top 3 onsen towns. We loved it. But at this price, we expected better. Will try another ryokan next time.

Date of stay: December 2018
Trip type: Traveled as a couple
Thank cachecacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeroOnsenFugaku, お客様担当マネージャー at Gero Onsen Fugaku, responded to this reviewResponded April 2, 2019
Google Translation

拝啓
cachecacher 様
本日は季節外れの雪にびっくりしておりますが、お客様はいかがお過ごしでしょうか。
この度は数ある旅館の中より当館をご利用頂きまして、ありがとうございます。
せっかく日本までお越し頂きましたのに、お客様のご期待に添うことが出来ませんでした事を大変申し訳なく、また力不足を感じております。
またお客様に置かれましてはせっかくの御旅行をご不満な気持ちにさせてしまいました事を深謝申し上げます。
これからお越し頂けますお客様1人1人に出来る限りサービスに徹して参りたいと存じます。
これからのお客様の御多幸をお祈りいたします。
貴重なご意見を頂きまして、ありがとうございました。
かしこ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2019 via mobile

This is the second time that we visited Fugaku. Ben Ng and his subordinate(a cute girl) always tried their best to satisfy our requests. We really have a wonderful time in Fugaku because of him.
Fugaku really gave me a great experience in Japan. Thank all the staff very much!

Date of stay: April 2019
Trip type: Traveled with family
Thank ktry1733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2019 via mobile

It’s one of most memorable experience my family and I have during this trip in Japan. Thanks for Ben and Lucy’ help and wonderful service makes this trip worthwhile.

The first day we stays, Ben helps us with arrangement and schedule advice. At night, Lucy got warm service to serving the plates to us and chat with us. All in all, these service makes our trip a delighted experience.

Date of stay: February 2019
Trip type: Traveled with family
Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2019

I stayed in this hotel for 1 night with my mom. The hotel was at a very quiet location yet walkable to the main street area. it was my first time in this kind of hotel and the staff was happy to explain what was available in the hotel and around.

Food was excellent with the Hida beef with miso sauce - super yummy.

The sales manager Mr Ng also greeted us and knowing we would go to Nagoya the next day, he suggested places for us to go where the sakura was in full bloom. That was a very thoughtful of him.

Onsen on rooftop is nice as you can see the view of the river.

Date of stay: March 2018
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank bybronco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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