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“Excellence staff and service”
Review of Gero Onsen Fugaku

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Gero Onsen Fugaku
Ranked #1 of 69 Hotels / Ryokan in Gero
Certificate of Excellence
Reviewed September 11, 2013

I and 2 friends were staying at Fugaku on 6Sep. The hotel is highly recommended by my colleague. All staff are very nice and helpful especial Mr Ben Ng who was quick responded to email and offered different options to our accommodation. The location of hotel is very good and convenient.
We had a wonderful experience in Gero.

  • Stayed: September 2013, traveled with friends
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1  Thank Rebecca T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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177 - 183 of 378 reviews

Reviewed September 4, 2013

If you want to enjoy a peacful and relaxed holiday, Gero is a great place. we only spend around 2 hours from Nagoya and one hour to Takayama. In hotel, we love gero Onsen Fugaku, the price are not expensive and the quality is great, we can see the beautful river in my Japanese style room, all the staff staffs are very polite and helpful, they serve us very well and their breakfast and Hida Kaiseki Dinner are great and rich, we also enjoy their onsen.

We highly recommend this hotel to all vistors, especially for HK vistors, we special thank with Ben Ng(The Cantonese speaking staff), he give us many advice when we plan the trip in HK and during visit in Gero. Thanks for all those helpful tips~What we feeled happiest was the chance to wear yukata, I have dreamt for this a long time.

Room Tip: Rooms are really big enough and relaxing. But don't open the windows at night. Moth.
See more room tips
  • Stayed: August 2013, traveled with family
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Thank Albert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

very good services, chinese/eng speaking staff was very helpful
communication was easy and trip was well arranged
response in email was very fast and helpful

location of hotel was very nice, free and convenient shuttle bus from JR station
very close to onsen street (shopping and outdoor foot onsen)
in room jap style dinner and breakfast was wonderful and delicious
room was clean and nice and comfortable (a/c was comfortable too)
wifi in lobby was perfect

both indoor/outdoor onsen was good

in general, it is a 5 star hotel which i would definitely recommend it to my fds
i enjoy my stay there very much, it was a very enjoyable experience

  • Stayed: August 2013, traveled with family
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Thank Clara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013

The hotel provided superb services and food for us. Especially the help of a staff called Ben. Indeed, as he is also from Hong Kong, there is no communication problem between us. Moreover, due to personal issue, he even gave us his own mobile phone number to us, which is really impressive. I believe the great attitude and performance of Ben can definitely increase the satisfaction of each coming customer.

  • Stayed: August 2013, traveled with family
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Thank Enoch L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013

Centrally-located in the onsen street. It provides pick-up service to take you to and from JR Gero station with advance booking. You can also take a 5-minute taxi ride to reach the hotel. Room is tidy and clean though neither new nor well-decorated. My room enjoys the view of Hida River.
The hotel has private onsen that can be booked, good for people who need more privacy. But I found the private onsen room a bit dark and small. Mr Ben in reception speaks fluent Cantonese & English.

  • Stayed: April 2013, traveled with family
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Thank moscwk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

Enjoy everything in hotel, nice living environment, warm service, delicious food, etc. Special thanks to Ben who give us advice on time allocation between Gero and Takayama which made our journey be perfect. Appreciate to their warm service and I like the dining in tatami room which have more privacy. Highly recommended this hotel if you want to stay in Gero Onsen which it is not too expensive.

  • Stayed: July 2013, traveled as a couple
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Thank Kari Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

Good correspondance prior to check-in for showing road direction, food choice & other services. Then warm reception service provided by Ben Ng who could speak our languange. Unforgettable experience of Onsen spa, Kaiseki-ryori meals & tatami stay of the night with my family.

Stayed: June 2013, traveled with family
Thank Lawrence L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gero Onsen Fugaku

Address: 898 Yunoshima, Gero 509-2207, Gifu Prefecture
Location: Japan > Chubu > Gifu Prefecture > Gero > Gero Onsen
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 69 Hotels / Ryokan in Gero
Price Range: $197 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gero Onsen Fugaku 3*
Number of rooms: 22
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