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“Great hotel - great service”

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Fairlawns Hotel And Spa
Ranked #1 of 1 Hotels in Aldridge
Certificate of Excellence
GreenLeadersGold level
Reviewed September 25, 2012

My wife and I stayed here a few days after our wedding to escape the madness and had a wonderful time. The staff were very helpful, the food was excellent and the spa centre is something to be experienced. I would recommend this hotel to anyone - very nice grounds also.

  • Stayed: October 2011, traveled as a couple
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3  Thank Dom1874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John P, Owner at Fairlawns Hotel And Spa, responded to this reviewResponded October 13, 2012

We couldn't be more pleased that you both had such an enjoyable time staying with us after your big day.

Thanks for your lovely comments regarding the spa and our grounds. We have just finished planting 1000 spring bulbs and 100 silver birch so we are looking forward to seeing them develop the ground further over the coming years.

John Pette Jnr

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901 - 907 of 1,169 reviews

Reviewed September 22, 2012

We were looking for a short break after visiting friends near Manchester, and were also looking for a nice spa & pool, somewhere on the way home towards the South East, with a shopping trip included for my wife, who is 6 months + pregnant.

We found Fairlawns, and decided to stay for 3 nights, as the pool, gym & spa would give us both what we were after. We ate out (local gastro pub), stayed in, gymmmed (me) swam (both), had a treatment (wife!), and took the train into Birmingham New Street from Blake End (2.5 miles away), to visit the Bull Ring centre on one of the days we stayed.

The whole experience from start to finish was excellent, from the room decor, bathroom, club, spa, pool & facilities.....to the service from everyone in the hotel, and club.

As an honest review, we had a couple of items added to our bill which we didn't request or use, but these were swiftly removed without fuss when questioned. A bit of feedback from us also to the Fairlawns team is that the hotel's own website doesn't completely do the place justice!

All in all, we would highly recommend this caring, family run business, and aim to go back!

Thank you to all the staff & management we encountered!

Room Tip: We stayed on the top floor in a room with Velux lights - Fanatasic & full blackout blinds if you...
See more room tips
  • Stayed: September 2012, traveled as a couple
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2  Thank Neil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John P, Owner at Fairlawns Hotel And Spa, responded to this reviewResponded October 13, 2012

Thanks for your really positive review along with your much valued feedback.

We are pleased that you found us, and that our service and location suited you so much. It is always nice when people make the most, not only of the hotel, but also of visiting our surrounding areas.

We are aware that the website needs refreshing and appreciate your comments. Thanks for coming to see us, we look forward to welcoming you, wife and baby(!!!!) back next time you are passing.

John Pette Jnr

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Reviewed September 20, 2012

romantic evening and one nights stay very enjoyable meal staff pleasant good breakfast
comfortable room have been on a number of occasions and have always been satisfied with all aspects of the hotel and restuarant would recommend to anyone for a special occasion or celebration of any kind

mr and mrs andrews

  • Stayed: September 2012, traveled as a couple
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1  Thank 555mary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John P, Owner at Fairlawns Hotel And Spa, responded to this reviewResponded September 22, 2012

Thank-you for your kind words.

We are really pleased that you enjoyed the romantic package and that it helped to mark a birthday celebration in style.

Perhaps next time he can treat you?

John Pette Jnr

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Reviewed September 20, 2012

My husband and I would like to highly recommend fairlawns for weddings! We got married here 8/9/12 and it was perfect! The staff were amazing and the food was incredible. Our guests have said that they have never been to a wedding where they were full and still had food to come.... Obviously they managed to eat everything as they said they couldn't miss out. Chris, Joanne and Jackie were perfect in the organising and the management of our wedding. The little touches such as handing out tissues and changing signs to Mr and Mrs cooper really put a smile on everyones face. I hardly write reviews but as I know trying to find the perfect venue is most of the battle in organising a wedding I would really like to urge people to view fairlawns as you won't need to look any further. It was more than I could have hoped for and I will never forget the warm welcoming service that was provided. Thank you to everyone at fairlawns

  • Stayed: September 2012
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2  Thank mrsacooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John P, Owner at Fairlawns Hotel And Spa, responded to this reviewResponded September 22, 2012

It was a real pleasure looking after you on your special day and the whole team are thrilled that you marked the occasion in style.

Best wishes for the future - we look forward to welcoming you back for the anniversary!

John Pette Jnr

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Reviewed September 17, 2012

A late review: we stayed overnight in June to attend a funeral after finding this hotel via TripAdvisor reviews. As we had arrived early after a long journey, we were prepared to sit in the lovely gardens and wait till our room was ready. Not a bit of it: we were upgraded to a room which was already prepared - how kind.
The staff were lovely: nothing was too much trouble and our family were able to meet with us in our room after their journeys. We were all then able to sit and relax for a while in the gardens (sitting on a garden bench with the scent of lavender around you takes some beating!).
Even the workmen on their ladders in the corridor were courteous and kind every time they had to move their steps.
We did not eat there this time but just looking at the menu made us decide that if we travel that way again ....
The bed was so comfy, the room so pleasant and the whole experience made a very difficult time more manageable. Thank you Fairlawns.

  • Stayed: June 2012, traveled as a couple
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1  Thank FiggettyPooden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John P, Owner at Fairlawns Hotel And Spa, responded to this reviewResponded September 22, 2012

Thankyou.

We always try and understand our customers needs and emotions, as this is part of delivering good customer service, we are pleased we helped during a difficult time and are grateful for you sharing your positive experience of the hotel and grounds with other customers.

We hope to welcome you again

John Pette Jnr

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Reviewed September 12, 2012

This was my second stay at Fairlawns and it couldn't have been more enjoyable.
The things that you expect or hope to be good at hotels such as rooms/food/decor are all great.
What really makes the difference at Fairlawns is how great the staff are and how much they care about their guests. My friends and I were made to feel so welcome, nothing was too much trouble whether it be directions to different aspects of the facilities, advising us of meal times, planning our treatments, offering fitness classes as part of the package we were on, and the list could go on!
I really feel sad that some people have written negative comments about this hotel. It really is the best hotel I have experienced and knocks the socks off the big chains and is an exemplar of a well-run independent hotel. I am 100% certain that the staff would sort out any problem as quickly and kindly as they could if it was raised with them during the stay.

Room Tip: Make sure you try the trim trail - it's fab!
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  • Stayed: June 2012, traveled with friends
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2  Thank MJackson72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John P, Owner at Fairlawns Hotel And Spa, responded to this reviewResponded September 22, 2012

I cant help but smile when I read your review. Thankyou!

Reading customer satisfaction like this is fantastic.

It is very kind of you to point out - ''I am 100% certain that the staff would sort out any problem as quickly and kindly as they could if it was raised with them during the stay'' - we always appreciate the opportunity to put things right at the time and are grateful for the faith you express in our ability to hand these situations positively.

It was lovely to look after you again - next time please ask for me as I would appreciate the opportunity to thank you in person for your kind words.

John Pette Jnr

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Reviewed September 10, 2012

We don't write reviews often as the places we choose are always at the standard we expect for the price we pay ! However , this hotel really does deserve a moment to mention . We arrived at the hotel and it was as we were getting the luggage out that we noticed a wedding on , and as myself and my husband had come away for a quiet , much needed , last minute break our hearts slightly sank ! How wrong we were ! We were greeted by very warm welcoming staff , who informed us that as there was a private function , we had been upgraded to a four poster room in a more quiet part of the hotel ! The room was very clean , cosy and wecoming , with everything we would need for a comfy stay . Downstairs was a seperate bar area , with low classical music and yet again more friendly , polite staff ! Later in the evening we retired to our room and ordered room service , which was delivered without delay and was absolutely beautiful ! Checking out in the morning was just as delightful , no early rush to get out the room and no hastles with leaving . Hotels like this don't work because someone tells staff how to treat guests ! Hotels like this work because they are a team ! Well done fairlawns your doing a truly impeccable job !

  • Stayed: September 2012
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3  Thank Nicsims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John P, Owner at Fairlawns Hotel And Spa, responded to this reviewResponded September 22, 2012

It is really kind of you to share your positive experience with the tripadvisor community.

What pleases us most is the fact that you felt as though you were treated with warmth and politeness, these really are core values in the business and we take a great deal of pride in sharing those values with our customers.

We hope to see you again soon - thank-you once again

John Pette Jnr

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairlawns Hotel And Spa

Address: 178 Little Aston Road, Aldridge, Walsall WS9 0NU, England
Phone Number:
Location: United Kingdom > England > West Midlands > Walsall > Aldridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Aldridge
Price Range: $126 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairlawns Hotel And Spa 4*
Number of rooms: 60
Official Description (provided by the hotel):
Fairlawns is a family owned and operated independent and individual 4 star property. We offer proper hospitality across our facilities which include 60 4 star bedrooms (with suite upgrades available), award-winning restaurant, luxurious spa, adult health club (open to all residents), extensive events facilities and landscaped grounds complement our family and long service team run hotel. We have a central location just outside Walsall (20 minutes north of Birmingham) and are close to Sutton Coldfield, Lichfield and Wolverhampton. Bedrooms all offer the modern facilities that you would expect. Free parking, Free Wi-fi and free health club membership. We welcome guests looking to celebrate occasions, relax, rest and rejuvinate. Business or pleasure we hope to offer hospitality that makes you feel valued and that keeps people saying the nicest things about Fairlawns ... more   less 
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Also Known As:
Fairlawns Hotel And Aldridge
Fairlawns Hotel Aldridge
Fairlawns Hotel And Spa Aldridge, Walsall, UK

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