You cannot fault the staff at this resort and their attention to your every need. The reception staff were really helpful, and suggested places to visit, including coir and cashew workshops.
The pick up ride from the airport was even by Indian driving standards the most scary journey we had ever experienced. However, once we explained that we wanted a less frenetic ride, the driver changed his style completely and it became a joy to get in the car and see the amazing sights around Kollam with him.
The food menu was not terribly varied but the waiters were very friendly and attentive. The scenery and location make this a fantastic, relaxing place to stay. As others have commented, it is idyllic.More