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“Waste of excellent Real estate....”
Review of Cambay Palm Lagoon

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Cambay Palm Lagoon
Ranked #14 of 21 Hotels in Kollam
Calicut, India
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Waste of excellent Real estate....”
Reviewed December 31, 2012

We had booked this room based on the reviews on Trip advisor, but was truly disappointed.

The trouble started with our booking. We tried to book the room online as we were travelling. It takes you through the site easily enough, but then it gets to the payment module and we were never able to load that page after multiple attempts. The front office in the hotel did well by saying that they will match the web rate, so we continued on. We got there a bit late and had some trouble finding the place as there were no signs till perhaps the very end where the signs were no longer needed. The road getting there also needs some work.

When we got there, the front office was fine getting us the room. We were to proceed further down in our car to get to our rooms. When we got to the car park, what we found were all security people. There were no hotel staff. Once again, the security staff did well to take care of our luggage. But it all seemed quite disorganized. It was quite dark as we made our way to our cottage.

As we got to the room, we found it to be really run down and dirty. (See photos attached). The room was musty and the walls seemed dirty and moldy. The bathroom was not really clean either. A cockroach in the bathroom is never a good sign!! Turning the shower on meant water all over the floor of the bathroom.

We were really tired and so didn't really call to complain. Decided to spend the night.

I asked for some water and house keeping brought us 2 bottles of "mineral" water quickly enough. Unfortunately, both the bottles were opened and seemed to have been refilled. I don't mind getting plain water but they should give it in a jug, not suggest that it is mineral water.

The next morning, we went around the resort and it really felt like they property had such good assets that were being wasted. It has great shore line, but it is really not being used well. the whole place needed a good dose of maintenance....... and I mean a really good strong dose.

I am going to skip talking about the breakfast. Let us just say it won't be very flattering to the hotel.

Overall, we felt cheated. the property was definitely not worth the money they were charging and they really need to step up and spend some money to get this place upto speck.

I would take a pass on this hotel if I had a choice.

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
3 Thank Travelling_menons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hormuz_mukadam, Manager at Cambay Palm Lagoon, responded to this review, February 5, 2013
We regret for the inconvenience caused during your stay. The resort is really a good one and we wish to give good comfort to all our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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64 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (25)
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English first
new delhi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 30, 2012

I am sharing my experience about Hotel Cambay Palm Lagoon, KOLLAM. We believe false/incomplete information was provided to us during booking which ruined our stay at the hotel and we had to leave after the first night before completing our 3 night stay. Following are our complaints:
1. We had paid for a deluxe cottage with lake view. However, we were given a standard room at first. After going through many rooms we settled with one, which too was in a bad shape as others. In general, none of the rooms were maintained properly.
2. The rooms had mosquitoes, we had to use three mosquito repellents throughout night. Ultimately, this problem forced us to leave, as we were scared to have fallen ill to malaria.
3. The spa/massage center was closed until February, which we were looking forward to visit.
4. The swimming pool had insects, snails & leaves. We have good reason to believe that the pool was not cleaned properly for weeks and was a source for many water born diseases.
5. The property did not have a license to serve alcohol, so there were no drinks/bar available.
6. The restaurant/room service had only 3-4 dishes to serve.
7. There were no other guests at the facility except us and we felt very unsafe.
8. The hotel management became very defensive when we complained to them about all this.

Room Tip: Will not recommend this property to anyone.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank gp123NewDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hormuz_mukadam, Manager at Cambay Palm Lagoon, responded to this review, February 5, 2013
We regret for the inconvenience caused. As the swimming pool is in the open near the lake it gets dirty.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
1 review
Reviewed December 23, 2012

We have travelled to India a few times and moved around a lot, and really would not recommend this place. There are far nicer places for the money they charge! This place is really not good value for money. We were disappointed as soon as we arrived. The grounds and facilities are old and not kept in good condition. The pool area is falling apart with safety ropes along the lakeside falling down and rusty umbrella stands with no umbrellas on them. There was bird poo everywhere with no effort to clean it up, including on the sun loungers. The grounds were nice enough but nothing special, and the floating cottage we stayed in was quite old and a bit dreary. We had actually booked a cottage but were told on arrival we'd been upgraded to the floating cottage. However, we asked to be put back in a cottage and they said there were none available - we had been moved to make space for others not to be upgraded! We also asked to check out early having seen the resort, and although we were unable to because of our booking policy, no one came back to us about it on 2 occassions, and we had to keep chasing for an answer. We would have preferred to be told one way or the other. The restaurant staff were friendly and clearly took pride in their work, however, we asked on one occassion to eat at a table overlooking the lake, which was just outside the restaurant, and were told we'd be charged room service to eat there - for a waiter to walk all of 10 steps outside the restaurant! Wouldn't recommend.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank C H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hormuz_mukadam, Manager at Cambay Palm Lagoon, responded to this review, February 5, 2013
We regret for the inconvenience caused. Would request you to give us a chance to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kochi (Cochin), India
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 8, 2012

This resort is for all those who wish to unwind from the busy hectic stressful life, a real stress buster. Since there are almost no activities and nothing to see around the place one is forced to stay cool and enjoy the 24 hours breeze blowing from the Lake side. The vast expanse of the lake itself is heart warming experience. The food choice and quality is also praise worthy. The only shortfall i would say is the under utility of the resources and ambiance So many water sports activities could be provided for the adventurous guests.
Feather in the cap is the courteous and friendly staff right from the Security guard to the Resort Manager, very rare quality from Kerala employees.There are certain structures which needs repairs and renovations to enhance the quality and facilities at the resort.

Room Tip: Floating cottages are too small hence a deluxe cottage facing the lake would make good choice
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAHESH_JOSHI99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hormuz_mukadam, Manager at Cambay Palm Lagoon, responded to this review, February 5, 2013
We thank you for your wonderful review. Kerala resorts are basically for rejuvenation from the hectic life.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 26, 2012

This was my second stay at Cambay Palm Lagoon, Kerala for my Diwali holidays!! Was delighted yet again to experience the same level of service as before! Was really happy with the consistency maintained in the food..The cleanliness in the rooms was just like before! Goes without saying that the hospitality at CAMBAY is very warm and welcoming!! Thanks you so much for making my Diwali trip special!!

Room Tip: Stay In Lake-View Room...Use Houseboat...!!!
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  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
1 Thank KamaluPatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hormuz_mukadam, Manager at Cambay Palm Lagoon, responded to this review, February 6, 2013
We thank you for your wonderful review. A smiling guest is our reward.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cochin
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 26, 2012

Property worth spending a week's time. A perfect vacation spot. Not much of activities present at the resort. But what a lagoon. During rain, it looks as if you are definitely in a different world. Staffs are really good in handling customers.....Only problem is the food part which we need to order them before an hour, as they would prepare everything fresh. In another way, it is good as we have it at our home. Unlike other hotels, there is no pre-prepared food at all...Good Houseboat trip.......Overall a calm & enjoyable experience for my family....

Room Tip: Choose the room right in front of the lake..cool view & extreme right side of the resort in fron...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anouka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ahemdabad
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 21, 2012

I strongly recommend everybody to go at cambay palm lagoon, kerala. I have awesome experience of Kerala house boats and floating cottages. I love boating and I enjoyed lot there. Cambay hotel have their own boats and I used it on rent. I spent 2 nights in cambay palm lagoon, kerala in houseboat and got really nice services and nice hospitality by the crew members. Everything was clean, tidy and trip was so relaxing. Food was so delicious. I really like hot breakfast early in the morning which energizes me for whole day. It was such a memorable experience in my life with CAMBAY.

  • Stayed December 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank sandippami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cambay Palm Lagoon

Property: Cambay Palm Lagoon
Address: Vellimon West, Kollam 691511, India
Location: India > Kerala > Kollam District > Kollam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 21 Hotels in Kollam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cambay Palm Lagoon 3*
Number of rooms: 26
Reservation Options:
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Also Known As:
Cambay Palm Lagoon Hotel Kollam
Cambay Palm Lagoon Kollam, Kerala, India

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