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Reviewed December 24, 2018

Breakfast was always cold. Pork chops with blood oozing out,food average,not a lot of variety. Bar staff a bit stuffy,other staff lovely. Hotel very clean. Heated pool was freezing. Entertainment average.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank 190mandys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this reviewResponded December 25, 2018

Dear Mandy S,

We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

All trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future.

We are surprised by your comment related to the behavior of one of our bartenders and we will certainly be passing your comments directly to the management responsible, however we are pleased to read that with the majority of our team members you had positive interactions and felt well looked after at all times, which is our ultimate goal.

Last but not least, thorough cleaning being an absolute must for Barceló we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expérience in any hotel.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Kind regards,
Guest Experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2018

My husband and I went to this hotel for a 10 day winter break. We did the all inclusive option which was fine. The food was lovely, I am a vegan so had to route around and be inventive some evenings however; I did not make the hotel aware of my dietary requirements so I am sure they would have accommodated me had I asked. I did speak to a guy who was making pizza's one evening and he invited me into the pizza area to let me add what I wanted to the pizza base and pasata sauce, he was very friendly and helpful. The entertainment team were also very good, busy all day long. If you lay around the large pool they came and tried to get you involved, but no pressure. If you sat by the smaller pool it was quieter and the entertainment team did not venture down there. There is a snack bar where you can get burgers and chips etc inbetween breakfast and tea by the pool. So should you choose to do so you could have your lunch there instead of getting ready to go back into the restaurant. The restaurant was quite busy at times and area were still sectioned off. The restaurant felt a bit like a canteen but we were quite lucky to get seating outside most of the time.
There is a courtesy bus to the beach however; we walked to the beach which is about 2.5 - 3 km away. You should note that the beach, if you decide to walk is down a steep hill, which is easy enough going down but some might struggle getting back by foot. Our room was spotless and cleaned daily (if you leave the card in the door lock). Towels were also changed daily, think the bedding was changed on alternate days.

Overall we had a lovely holiday and would definitely consider going back here with our grandchildren.

Date of stay: November 2018
4  Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this reviewResponded December 21, 2018

Dear Diane B,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Jandía Mar hotel and are delighted to read that we were able to match your holiday expectations.

At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours.

We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Kind regards,
Guest Experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2018

A fantastic holiday from start to finish. Great value, Great food and entertainment. All staff were extremely helpful and nothing was too much trouble. Can't wait until we return next year. The selection of food was unbelievable, which catered for all our needs.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank clifford69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this reviewResponded December 18, 2018

Dear clifford69,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Jandía Mar hotel and are delighted to read that we were able to match your holiday expectations.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team.

We are also thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Kind regards,
Guest Experience.

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Reviewed December 13, 2018

This hotel was great value for money with good quality food and drinks. The rooms were very good and the entertainment provided was excellent. The highlight of the hotel is the friendly efficient lovely staff.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank richardanddonna123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this reviewResponded December 14, 2018

Dear richardanddonna123,

Thank you for reviewing your recent stay in our Occidental Jandía Mar. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Kind regards,
Guest Experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2018 via mobile

It was an amazing experience. I came here with Jet 2 holiday all inclusive package. Food and drinks inclusive from breakfast all the way to from 7am to 12am. Also alcohol which is local but good enough. All kind of standard cocktail to choose from. The hotel is huge has a huge reception, 2 restaurants, 1 snack bar, 1 bar, 2 pools and loads of games similar to an arcade. My hotel has a sea front view and the sun hits my room every morning from around 7am. There are couples points that I wnat to point out. This is a resort if you look for a place to relax and not do much either with friend or family. As shops, restaurants, and seafront are a bit far away from the hotel. Although, there is local free buses pick up and drop off at selected time. There are bars and restaurants accessible by taxi with less than 5 euro. There are also nightly entertainment and loads of seats for you to enjoy with free alcohol.

Date of stay: December 2018
Trip type: Traveled with friends
3  Thank Alan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this reviewResponded December 13, 2018

Dear Alan Z,

Thank you very much for sharing this great review of your recent stay at Occidental Jandía Mar. We look forward to welcoming you back again very soon.

We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board

Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Kind regards,
Guest Experience.


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