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All reviews jandia mar steep hill snack bar fish self service animation team crazy golf indoor pool salad pork mini golf plenty of sunbeds sister hotel ice cream evening entertainment great holiday free bus
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Reviewed August 4, 2018 via mobile

Just returned from a brilliant 2 weeks here. Great hotel, lovely clean accomodation, very pleasant staff and the animation team do a great job. We are a family of 5 with children of 19, 16 and 11...all had a fantastic time. The nearby beach and the stretch near the lighthouse are beautiful and clean. We also did the Magic Select catamaran ride from the harbour, saw dolphins, swam off the boat, well entertained by the crew and thoroughly enjoyed it. The walk up the hill is steep though! Would definitely recommend this hotel and area.

Date of stay: August 2018
Trip type: Traveled with family
1  Thank smith7272018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalJM, Director de Relaciones Públicas at Occidental Jandia Mar, responded to this reviewResponded August 5, 2018

Dear smith7272018,

First and foremost we would like to thank you for choosing our Occidental Jandía Mar hotel for your visit to Fuerteventura and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all.

We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Kind regards,
Guest Experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2018

Was a little concerned reading some reviews but I need not have been. Great location, lovely spacious room which was cleaned to a high standard every day. Lots of choice of food which was always hot and a lot cooked right in front of you. Like how they also had themed food nights. Pools were lovely, yes bottom was a little cool but we stayed at the top one as warmer and with a lite one had a larger shallow end. Plenty of things to do in the day, lots of classes ran, or lounge by the pool. My daughter made use of the kids club which she thoroughly enjoyed. Around a 10-15 mins walk to the beach which was down a hill but was a free shuttle 3 times a day so no issues there at all. The evening entertainment was fab!! An absolutely amazing Animation team. So fun and upbeat and ensured everyone got involved. Overall our stay fantastic. No issues at all and would happily stay there again. We had such a fantastic time, loved every minute. Thanks to all the staff for making our stay great. Will definitely see you guys again.

Date of stay: July 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
9  Thank morgantricia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this reviewResponded August 4, 2018

Dear morgantricia,

Thank you for reviewing your recent stay in our Occidental Jandía Mar. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.
Moreover, we are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us.
Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Once more we thank you for choosing our hotel for your holiday and we look forward to serving you again in the future.

Kind regards,
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2018 via mobile

A little bit disappointed, the food was alright when it was warm, tbh there was quite a lot of choice for food but hot dogs for breakfast? The support staff were very fun and helpful during the night time and during the day there was a lot of activities in or out of the pool. I would recommend to go down to the market down the road because there is a lot if different things to buy and a 30 min walk down the road, u can enjoy things such as quad bikes and electric scooters. Overall I would give this experience a 3/5 because it would improve a lot bit wasn't the worst hotel ever.

Ps. Stay away from the meat because me and my man were extremely ill because of this thank you.

Date of stay: July 2018
Trip type: Traveled with family
2  Thank allanj949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalJM, Public Relations Manager at Occidental Jandia Mar, responded to this reviewResponded August 2, 2018

Dear Allan J,

Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

We read with concern your review about our food service and we regret that it did not meet your expectations on this occasion. On the other hand, we feel that your partner and you got sick, and we would like to mention that we have no record of more cases like yours. Also, having communicated his problem to us, we could have offered him help and means to make him better. We hope they have recovered and have had a good trip back home.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Kind regards,
Guest Experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2018

Lovely Hotel, however its a steep bank and decent walk (especially with kids, or a pram) to beach and random bus service to and from. 3 going too on a morning, 3 coming back on an afternoon.
Food has to be checked as often found uncooked. Typical cues so not great.
Tricky to get a bed ( unless your German)

Date of stay: July 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank nigelhickey2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this reviewResponded August 2, 2018

Dear nigelhickey2018,

We would like to thank you for your preference in selecting our Occidental Jandía Mar hotel for your holidays in Fuerteventura, as well as for taking the time to tell us about your recent experience among us.

Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining experiences.

Thank you once again for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Kind regards,
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2018

Room not what I booked when booked the holiday I asked for a room with balcony with possible see view I got neither put on grond floor with view if next hotels car park. Food was nice when it was warm and felt safe with the children with being on a complex but will not go to this hotel again

Date of stay: July 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank Jason R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this reviewResponded July 31, 2018

Dear Jason R,

Thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Jandía Mar hotel.

I am very sorry that we weren´t able to make your room request come true and would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless it is our goal to achieve maximum customer satisfaction, and when we can we always try to make special wishes come true.

Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

Kind regards,
Guest Experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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