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All reviews snack bar jandia playa golf buggy sea view the main hotel plenty of sunbeds animation team heated pool half board buffet restaurant shopping centre fish main pool salad main part great holiday meal times
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Reviewed March 3, 2019 via mobile

We are staying here on an all inclusive holiday at present,stunning gardens and pools,very friendly staff and decent evening entertainment.

The rooms need renovating as there starting to age(sea view double room),shower/bathroom all good

Snack bar for lunch near pool area is great,good choice of drinks and snacks.

Now the bad bits,the evening meal/buffet restaurant is poor,cold leftover food from the previous sitting,we tried near enough everything and not once was anything hot.i mean who enjoys cold chips,pasta or rice !

Best advice is to arrive at 6:30 on the dot before the buffet turns into a feeding frenzy,and don’t get me started on the “I don’t queue” attitude of our German/Spanish cousins whilst they take full cheesecakes and gateaux’s back to their tables

Also,make sure you wear slippers/flip flops In your apartment as the floors are filthy,also had to ask maid to change towels after 6 days.

Also be prepared to pay 5 euros a day if you want to park your hire car in the hotel and 3 euros a day to use the safe,this is just wrong after splashing out on the hotel.

Superb holiday,good base to explore the south of the island on the mountain bike but poor food and cleanliness let the hotel down.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2019

We booked this hotel for a short half term break. It was about 1 hr drive from the airport. We had booked inter connecting rooms and glad we did as we had so much space. It also gave the kids aged 10@ 13 their own independence.
Food was lovely and the restaurant never felt busy.
We spent lots of time at the snack bar which was a great setting.
The kids did the football and they also had tennis on offer.
The heated pool was still a bit chilly for me but the kids loved it and the entertainment was really good.
The site is a bit hilly so if you struggle with walking some areas might be a struggle.
We had a great time and will definitely book again.

Room tip: Block 1 think is right next to the pool.
Date of stay: February 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank JoelandNikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2019

For that price, the service exceeded our expectation. Very good Buffet, Good location near the beach Ideal for families especially. Ideal to relax. For a good price and all inclzsicmve services. A bit away from the airport though.

Date of stay: February 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank leonidask611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2019

haven't been to an all inclusive for a long time, 5 day trip was plenty as its a quiet island but that's why we chose it, good location for beach but nothing else around (spa shop, couple of bars/ cafes). Food and drink was good, not too many children in February, everyone super friendly and helpful

Date of stay: February 2019
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
Review collected in partnership with Barcelo Hotels & Resorts
Thank Journey46697550394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Playa, responded to this reviewResponded March 3, 2019

Dear guest,

Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.

Nous sommes ravis de lire que vous avez apprecié notre emplacement stratégique permettant de visiter les merveilles de Jandia.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Kind regards
Guest experience Manager
Occidental Jandia Playa****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2019

Occidental is a huge hotel - food is indifferent. Some staff are brilliant - others are rude. The food overall is not great. Main complaint - an extra 50 euro charge we didn't owe - charged to my credit card without explanation

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Getaway62525801944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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