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All reviews snack bar jandia playa golf buggy sea view the main hotel plenty of sunbeds animation team heated pool half board buffet restaurant shopping centre fish main pool salad main part great holiday meal times
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Reviewed January 28, 2019

If you are looking for a modern hotel, with all the usual facilities such as top class four star entertainment normally associated with Barceló, then Occidental Jandia Playa is not the hotel for you.Interior accommodation itself is very dark, heating not working in our room, poorly lit grounds are extremely difficult to navigate in the dark, (lots of steps), and the entertainment programme so very disappointing compared to every other Barceló hotel we have stayed in.Location and food good, but overall not up to the standard of the four star price paid.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Barcelo Hotels & Resorts
1  Thank 91,114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Playa, responded to this reviewResponded January 31, 2019

Dear Guest
We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Jandia Playa hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.

It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements.

We would like to take the opportunity to clarify that because climatology of Fuerteventura we do not have a heating in the room. For future occasions we strongly encourage you to contact our reception to sending you blanket to the room.
We want to thank you for the advice on the safety around the swimming pool and passed your comments to our technical service so that they can revise the situation in order to study how this can be improved.

We sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless we will make sure to discuss your comments with the head of entertainment for information and improvement.

Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Kind regards
Guest experience Manager
Occidental Jandia Playa****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2019

We have become Barcelo Reward members almost by accident but really enjoy the benefits of the Programme. We have loved our two stays in this very relaxing hotel and already have flights booked to return next year. From all Barcelo hotels that we have experienced the food choices are wide, varied and healthy. There are lots of fruit and vegetables and fish. Self discipline is needed not to over eat!! We are happy to back pack and use the Number 1 bus that stops at the bottom of the hotel. The hotel is ideally placed to walk along the two mile long beach that stretches along Morro Jable. Sea view rooms are highly therapeutic.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Forres_Roadrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Playa, responded to this reviewResponded January 31, 2019

Dear Guest,
We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Jandia Playa hotel and we thank you for your kind recommendation to Tripadvisor’s readers . To be considered as one of the best hotels you stayed at is certainly high praise.
We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.
We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Jandia .

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Kind regards
Guest experience Manager
Occidental Jandia Playa****

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Reviewed January 26, 2019

Very nice, clean hotel. Staff was very friendly. Everything was like we expected. Happy enough to choose this hotel and we might come back during the Sumertime. The only issue was water in the swimming pool was cold.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Travel07805390809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2019

Lovely location, friendly helpful staff, service great, would recommend and would return for another stay in the future,we visited in January and it was quiet with mostly couples staying but looked well equipped for families with young children

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Cruiser65529407997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Playa, responded to this reviewResponded January 31, 2019

Dear Guest,

Thank you for making our Occidental Jandia Playa your choice hotel on this occasion and for your very kind recommendation to the travel community of Tripadvisor , this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

We would like to thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon.

Kind regards
Guest experience Manager
Occidental Jandia Playa****

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Reviewed January 24, 2019

Just back from a week relaxing holiday, very clean hotel with very friendly staff. Plenty of choice of food although could be a bit warmer. There is a microwave however. Really enjoyed our stay and would go back again

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Tour62982327605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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