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All reviews snack bar jandia playa golf buggy sea view the main hotel plenty of sunbeds animation team heated pool half board buffet restaurant shopping centre fish main pool salad main part great holiday meal times
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Reviewed March 27, 2018

Very nice rooms, very good views down to the beach, beautiful gardens. Several pools, lots of available loungers. Beach not at all far to walk although uphill, there is a lift part of the way. Great location, adequate parking. Good breakfast & dinners. plenty of variety & inexpensive wine. Quiet at night. We really enjoyed our stay.

Date of stay: March 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Vincentmellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Playa, responded to this reviewResponded April 3, 2018

Dear Vincent,

Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

We are also very pleased to read your complete satisfaction with the beauty and the view of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel.

We are also glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Fuerteventura.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Kind Regards,

Giulia Virtú
Guest Experience Manager
Occidental Jandia Playa****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2018

An excellent choice of places to stay, my only criticism is that the toasting machine is not up to the job. The staff were friendly and efficient, room comfort and cleanliness was excellent. We stayed AI for one week for a short break and would use this hotel again.

Date of stay: March 2018
2  Thank MYOB_Rugby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Playa, responded to this reviewResponded March 29, 2018

Dear Guest,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Jandia Playa hotel and are delighted to read that we were able to match your expectations.

We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as everything should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Kind Regards,

Guest Experience Manager
Occidental Jandia Playa****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2018

Hotel is located very close to beautiful beach, food is very good, good verity of drinks. Our 6 years old son loved mini club. He wanted to be there every morning, afternoon and at mini disco every evening. There was a good day and evening entertainment. Animation team done a very good job! well done guys :) thank you for our great holiday! definitely we'll come back :)

Date of stay: March 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank macfarlanemonika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Playa, responded to this reviewResponded March 29, 2018

Dear Guest,

Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

At Occidental we have created a new concept of children entertainment aimed at expanding and stimulating creative, interpersonal and environmental sensibility through a well studied program of activities for each group of kids depending on the age range therefore we are glad to read that your kids took full advantage of our program and made experiences whilst staying with us.

We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Kind Regards,

Guest Experience Manager
Occidental Jandia Playa****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2018 via mobile

I have to say I am disappointed by the hotel and a lot of the staff. It is so far removed from 4 star.

The rooms are dated and in need of a make over.

The food is a very low standard. Think staff canteen and you won’t be far wrong. The hot food was often luke warm.

Hardly any of the staff smile or make you feel welcome. The reception team are just rude and so unhelpful.

I am really disappointed. The hotel know they have got people held captive on a night and so don’t need to bother.

The level of entertainment matches the food and didn’t think that was possible.

One I won’t be back to.

Date of stay: March 2018
Trip type: Traveled as a couple
Thank YorksUKYorksUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2018

We are now in Holliday here after moving out from en other hotel yesterday and we love it, food it is very good, stuff wonderful and clean rooms, but we want to say thank you for the amazing entertainment last night at the Piano Bar, the husband and wife the cello wore upstanding absolutely first class, we wore really surprise the a Hotel can deliver such quality. Thank again. Hope they will come back soon ... so do I

Date of stay: March 2018
Trip type: Traveled as a couple
2  Thank rossirobert777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Playa, responded to this reviewResponded April 3, 2018

Dear Robert,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Jandia Playa hotel and are delighted to read that we were able to match your expectations.

At Occidental we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours.

We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Kind Regards,

Giulia Virtú
Guest Experience Manager
Occidental Jandia Playa****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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