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“Good hotel needs some fine tuning”

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Melia Gorriones Fuerteventura
Ranked #22 of 73 Hotels in Pajara
Reviewed January 24, 2014

I booked two nights here on the all inclusive level deal. THe room was on "The Level" near the lounge dedicated to level guests. The room (452)looked fairly new and was large with its own kitchen and table seating area seperate from the bedroom. The views were fantastic from the room and balcony got the sun. However just to note (this was on 14th to 16th January) they were refurbishing the pool and pathways below our room - so some noise but it was kept to a minimum and we found it interesting watching the works !
The reason for my quote "needs fine tuning" refers to The Level bit of our stay. There was tea and coffee and soft drinks available in The Level lounge but in the afternoon all there was to eat was a bit of cheese and sliced meat and when that ran out some stale individually packaged biscuits. Please could I suggest a few slices of cake etc to be on offer and make it special for your Level guests.
Our other niggle was at the bar - the waiters seemed very abrupt and almost annoyed we were entitled to "premium brand " drinks as Level guests. There seemed some confusion as to us being allowed the drinks ordered - only one barman seemed on the case and knew what we could have off the list ! The bar list by the way wasnt readily available and seemed like a secret !
Also in this adult only bar when there is entertainment it becomes full . We think a lot of space is being taken up by the "lounging beds"They look nice but do people ever pay to use them !?
They werent being used on both the evenings we stayed. By the way the singer we saw was "Camm" I think - very entertaining and enjoyed his very varied choice of songs.
Anyway we still enjoyed our stay and our two nights at dinner was made special by the waitress Yolanda. She is worth commending and should give lessons to the rest of the staff on how to treat guests. She served outside area of the restaurant and worked very hard to take notice of what was happening here , there and everywhere. Also full time job keeping the gas heaters alight
! also agree the food was lacking on quality - but you wont go hungry. The desserts were delicious
Also a mention to Tracey - on reception at The Level - very helpful and friendly.
The other nice thing about the level was to be able to use the area with the outside jacuzzis.
This was a relaxing thing to do especially as the weather was mixed.
The location is beautiful and although other reviews have mentioned the hotel being a bit tired - they seem to be tackling these problems..
The gardens and grounds are spotless and really lovely - lots of nice seating areas - but still people putting down their towels on sun loungers to "reserve"them but not returning !
If we are back in the south of the island one day we would stay again.

  • Stayed: January 2014, traveled as a couple
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1  Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEX_MeliaG, Director de Relaciones Públicas at Melia Gorriones Fuerteventura, responded to this reviewResponded February 26, 2014

Dear MC, We are so glad to know that your stay at Meliá Gorriones was nice....Your gratitude will be transmitted. In reference to the maintenance of the floor of the terrace, understand that Meliá Gorriones opens all the year and we must to work continuously. Confirm that those tasks have been completed. The details about some facilities and services will be checked to apply some improvement actions in the future. Meliá Gorriones welcomes you when you decide to visit again Fuerteventura. Your Sincerely.

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Reviewed January 16, 2014

Spend 2 weeks at Melia Gorriones. First of all, the pool area is really nice with lots of plants and nice atmosphere. The hotel is located close to a huge beach where you can walk for hours, enjoying the sun and the water.

The food at the hotel is NOT good though, the service is mediorce at best and the quality of the rooms vary.

At first we where placed in what they call Casas del Mar, which are outside the hotel. The were so many mosquitos, ants and cockroaches in the room that we had to move to another room in the main building at 11pm in the evening. We even had to carry all our luggage ourselves up the stairs (my wife is pregnant!) as no one offered to help us. The new room was fine, though.

We went all inclusive. The days leading up to New Years eve, the food was resonable, but we had to wait in line what felt like FOREVER to get the most popular dishes. After New Years, it was like the quality of the food fell. There was still a lot to choose from, but all was poor quality, and prepared without any kind of passion. The pasta and pizzas was really bad, seemed like something out of a freezer. And their special theme-day (i.e Mexico, Asia etc) was uneatable. The last week we walked the 2-3km trip to the nearest town to find other restaurants. The breakfast buffet is good, though.

Melia Gorriones only has 2 elevators, which means that we sometimes had wait 10 minutes to get to our floor. For a hotel with a max capacity of 1200 people, 2 elevators seems crazy.

Internet connection at the hotel was slower that my modem connection back in 1997, no matter where I went in the hotel with my laptop.

Conclusion: stay here if you want a quiet time and enjoy walking at the beach and hanging by the pool. Avoid the Casa del Mar buildings and All Inclusive, go for breakfast only. Be prepared to do a lot of walking up the stairs and either walk or drive to the nearest town for dinner.

Room Tip: Avoid Casas del Mar. Go for the main building!
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  • Stayed: December 2013, traveled as a couple
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2  Thank Mick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEX_MeliaG, Director de Relaciones Públicas at Melia Gorriones Fuerteventura, responded to this reviewResponded February 26, 2014

Dear Mick, we are terrible sorry alter failing your travel expetations this time, because our efforts are aimed to your comfort and enjoyment during your holidays. We will consider every one of your comments to search what happened and taking corrective measures to change if necessary. Please contact ujs previously if you decide to visit us again. Your Sincerely.

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Reviewed January 14, 2014

Stayed with my young family over Xmas, the hotel was apparently fully booked, the guests were predominately German,with a few eastern europeans and about 20 Brits in a very large hotel.
Food was of a high standard with plenty of choices. We booked all inclusive and was impressed with the selection of wines and spirits.
Entertainment during the evening was very good, especially in the adult only bar.
My teenage daughter complained about the poor wifi and my ten year old was bored because he couldn't speak German, therefore had no one to play with.
Beach was fantastic, but had a very rude kitesurfing instructor (not alone on that score), but to be fair the second one was excellent. Not the cheapest place to learn water sports. Much prefer my Neilson beach club holidays, but you are limited if you want to enjoy the sun and windsurf on Xmas day. Rooms were fine, overall we really felt chilled after the holiday, definitely would go back.

  • Stayed: December 2013, traveled with family
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1  Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEX_MeliaG, Director de Relaciones Públicas at Melia Gorriones Fuerteventura, responded to this reviewResponded February 26, 2014

Dear Tryfan D, we are very delighted to know that your holiday in meliá Gorriones were nice and you enjoyed our facilities and water sports. Your comments helps us to identify improvement areas and potencial changes in some details of our services. We hope that the back home trip was fine and looking forwards to see you soon. Your Sincerely.

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Reviewed January 9, 2014

Good place, very close to the beach. We had ants in our bathroom, not so fun.. Overall good, nice and beautiful place. Bad wifi. Good but the same food every day. Good but stress employs. I will be back!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Melia Hotels International
Thank Sanna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEX_MeliaG, Director de Relaciones Públicas at Melia Gorriones Fuerteventura, responded to this reviewResponded January 14, 2014

Dear Sanna J, we appreciate your words about the hotel, because all our efforts are aimed to your enjoy. Sorry about some episode mentioned and for the discomfort that it cause you during your stay. Appropriated actions will be taken promptly so that does not happen again in the future. We hope to welcome you again in Meliá Gorriones. Your Sincerely.

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Reviewed January 4, 2014

Having just returned yesterday from our seventh visit to the above hotel, and it am afraid to say our last. The hotel is beautiful and the setting perfect, but standards are not as good. We always go in the level, but this year I am extremely annoyed at the number of people pinching sun beds on the level terrace, kids going round the fences to get in, water machine not working. The oasis restaurant is supposed to be elite, but the amount of young children running around the restaurant and screaming got beyond a joke at breakfast and dinner times is un acceptable. The hotel is not cheap and we have always got great value for money, not this time. The swimming pool area has now become beyond repair and cannot walk on the concrete , it needs a re furb sooner than later, altogether not the best holiday I am sorry to say.

Room Tip: Ask for a high level, sortavento beach view
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  • Stayed: December 2013, traveled as a couple
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4  Thank Superrube
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEX_MeliaG, Director de Relaciones Públicas at Melia Gorriones Fuerteventura, responded to this reviewResponded January 14, 2014

Dear Superrube, Thank you for recognizing the physical attributes and location of our hotel. Also we are terribly sorry for some specific points that bother you, muddying the final perception of your holiday. Meliá Gorriones is a family hotel, where adults and children find their perfect space. On the other hand, know that just this week we are doing the tasks of rebuilding the floor of the pool, for improving the quality of our facilities. Therefore, know that it will always be a pleasure to welcome you again in the future. Yours sincerely.

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Reviewed January 2, 2014

Beautiful location right on the beach, with a huge pool and plenty of cats! A very comfortable hotel: the only disappointment was wi-fi charges.
Tip: if on half-board, clarify what and where you can eat / drink at check-in.

  • Stayed: December 2013, traveled solo
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Review collected in partnership with Melia Hotels International
Thank Tanya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEX_MeliaG, Director de Relaciones Públicas at Melia Gorriones Fuerteventura, responded to this reviewResponded January 14, 2014

Dear Tamaranth, thanks for your comments on this website, so that others can decide to visit. It’s always a pleasure to make our guests feel like at home, finding all the comfort depending on your needs. Also, your comments are gathered to try to improve the wifi connection we have, and provide a quality service, but it is a problem that is also found in the rest of the island. We remain at your disposal and looking forwards to see you soon, your sincerely

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Reviewed December 25, 2013

We stayed all inclusive on The Level package which we would highly recommend if you are a couple on your own. The Level comes with its own restaurant which was more peaceful and intimate than the general one. Some local cats and kittens come for scraps but they aren't a nuisance. Food is second to none with all you could ask for. Rooms are well appointed and very comfy bed. No tea or coffee making facilities in the room. We asked to be moved as our room was over the lounge bar and music was quite loud, they moved us with no trouble at all. Very friendly and efficient staff, they even knew it was my birthday and left me a bottle of wine! Location is perfect for us as we love the beach and you could walk for miles either way and it's just stunning. Beach is literally at the bottom of the garden. The tide does come right up but it is shallow, just a 5 minute walk to where it's deep enough to swim. We would thoroughly recommend this hotel and are planning to go back next year.....can't wait!

Stayed: November 2013, traveled as a couple
3  Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEX_MeliaG, Director de Relaciones Públicas at Melia Gorriones Fuerteventura, responded to this reviewResponded January 14, 2014

Dear Angela C, is a pleasure to know that you enjoyed our Meliá Gorriones, because all our efforts are aimed on this direction. Thanks for the feedback about the quality of the food, facilities, staff and our wonderful and unique location that allows our visitors the maximum relax. Your words have been transmitted to all our employees who feel highly motivated to cause such impression on you. We look forward to welcoming you next year to re-offer the best of our 4 stars. Receive a warm greeting

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Additional Information about Melia Gorriones Fuerteventura

Address: Playa Barca S/N | Fuerteventura, 35627, Pajara, Fuerteventura, Spain
Phone Number:
Location: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Pajara
#16 On the Beach Hotel in Pajara
#18 Romantic Hotel in Pajara
#20 Luxury Hotel in Pajara
Price Range: $116 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Gorriones Fuerteventura 4*
Number of rooms: 418
Official Description (provided by the hotel):
The Hotel Melia Gorriones is located in the south of Fuerteventura on Sotavento beach, which is listed as a protected natural area and where sand dunes extend over 30 km to the end of the Jandia Peninsula. The famous Rene Egli centre, the largest windsurfing and kiteboarding school in the world, provides courses and hires out windsurf boards and kiteboards right on the beach in the lagoon opposite the hotel. Amongst the facilities and services, Melia Gorriones has WiFi Internet in the hotel lobby, 1 children´s pool and 2 adult pools including a spectacular saltwater lagoon-style pool measuring 1,455sqm, spacious dining areas, playground, 24 hour gym, 1 tennis court and 1 paddle tennis court, large gardens, Spa, and an astronomical observatory. Choose The Level with exclusive access to The Level Lounge, private breakfast area and sun terrace with two whirlpools, as well as superior services and facilities in your room including pillow menu, bathrobes and free minibar with soft drinks, water and beer. ... more   less 
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Also Known As:
Melia Gorriones Hotel Pajara
Melia Hotel Gorriones
Melia Hotel Pajara
Melia Gorriones Fuerteventura Spain

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