After problems obtaining a confirmation we arrived to be told we were expected the previous day! We also mentioned that a 3% surcharge had been added to our bill for credit card payment, but not mentioned on the website. The owner apologised and promised to rectify this. Never mind - mistakes happen.
The room was fine but the bathroom had not been cleaned - also it had no towels. We found pubic hairs in the shower, body hairs in the bath and kindly asked the owners to make sure this was cleaned up while we went to dinner. On our return, we were subjected to a torrent of abuse from the owner's wife because we had complained. She then told us to leave rather than resolve the issue amicably!
To avoid further unpleasantness we agreed to leave at 9.00pm and find another hotel - difficult in a small community. We asked the owner's wife to ensure we were reimbursed including the 3% surcharge. She told us, very ungraciously, that it was their choice whether to do so
Don't go there
- Official Description (provided by the hotel):
- Our three double bedrooms have en suite bathrooms with bath and shower are luxurious and very special. Each has a large balcony with magnificent views over the sea and the hills towards Culloden. The sitting room has an inglenook fireplace with a log fire, antiques and flowers from the garden. ... more less
- Reservation Options:
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- Also Known As:
- Water's Edge Fortrose, Scotland