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“great accommodation, not great service”

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Apollonium Spa & Beach
Ranked #2 of 7 Hotels in Milas
oxford
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“great accommodation, not great service”
Reviewed June 13, 2010

The reviews from other contributors are pretty fair and accurate. The accommodation is great, air con, LG flat screen TVs, jacuzzi and very clean. Room sizes aren't overly generous but perfectly adiquate. Only criticism is that the walls are very thin and you can hear your neighbours quite easily, and there were no plug sockets in the kitchen so we had to boil a kettle and use a toaster on the floor by the TV!

The facilities on site were good, though there was not a lot promotion of the watersports available. The shop was pretty poor. All fruit and veg was pre packed into 6 and there was no meat other than sliced fake ham (being a Muslim country there was very little pork) However, there were only 2 of us staying at the resort, we decided to not go to a supermarket and to make do with what we could find in the shop. If there had been more of us we would have made the trip to a supermarket.

We ate at the restaurant a few times. The management was shambolic and there seemed to be a total lack of communication between the chef and waiters. There was a buffet every night which was very over priced and not great quality. We did give feedback to the reception and they assured us that they were making changes and bringing in experienced staff to deal with the matter. Things did improve towards the end of the week and they reduced the price of the buffet. We ate at the 'shack' along the beach a lot. The BBQ fish was the best.

We did a lot of the boat trips that were arranged. Captain Richard was very friendly and a great host. The 'Lazy Day' boat rip was exactly that, and there were stops a lots of secluded bays that were perfect for snorkeling.

The local towns of Akbuk and Altinkum are pleasent enough and have the usual fakes stalls and restaurants serving English Breakfasts, but if that is not your thing then you will have to venture a bit further afield to experience genuine Turkish hospitality and cuisine.

Overall there are still some issues that need to be resolved at the resort. A snack bar that serves cheaper and quicker food, more fresh food selection in the shop and better use of space in the leisure areas.

  • Stayed June 2010, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank benandabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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England
1 review
Reviewed June 10, 2010

Just returned back from a week with the family at the Apollonium Spa and Resort in Bozbuk, Turkey. Where do i begin ... the actual resort is too far out of the way, its in the middle of nowhere, the restaurant service and organisation was shambolic, the first night there we ordered takeaway from the restaurant and they missed 2 of the meals off the order, we went to the actual restaurant the next evening and after a 2 hour wait where told that they couldn't serve anymore food due to problems with the gas, then on another occasion waited another hour for a meal and they said they where too busy and where canceling orders, we only went to the restaurant 3 times and had an issue on every occasion. This is the only restaurant for miles around and the menu is more like a snack bar menu as it is the same menu day and night, with no real main dishes on the menu. The resort shop is very limited for what it offers in the way of food, so the restaurant is your only real option, unless you want to get the bus to Akbuk which is about 10 miles away, as there are a few shops here where you can get shopping from, which was what we did and we cooked our own dinners all week, which is something you don't really want to do on a holiday.

The entertainment was never what was scheduled, it was always something different and was of a very poor standard.

The complex was very clean and the staff where always friendly.

The only thing i can say which was the saving grace of the holiday was the accommodation, as it was 5* as it was like being from home to home. All fully kitted it out with plasma televisions, hot tubs, and fully functional kitchens. If the accommodation had been sub standard this could have been the worst holiday ever.

I would not recommend this resort to anyone with children, or people who like to see new sights, or go shopping as this is something that you wont be doing on this holiday!!

  • Stayed June 2010, traveled with family
    • Value
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Helpful?
Thank trinityy3k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Yorkshire
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 7, 2010

We have just returned from a weeks stay at the resort (29th May to 5th June) and I'm missing the place already.
We booked our flights through Travel Republic / Goldtrail holidays and flew with Saga (not the over 50's company). The flight out was very good and the cabin crew were very happy and attentive, but coming home the cabin crew couldnt have been more miserable - would still fly with them again, although they are very budget and don't buy a coffee (£2.70 and they give you hot water, a sachet of nescafe and a sachet of coffee mate - disgusting as well as dangerous making it yourself.) We made sandwiches for the journey home which worked well.
The resort is very out of the way, if you're looking to get away from it all it's perfect. It's about an hour and half from Bodrum airport (or 45 mins over the mountains - short cut but very windey, not good if you're travel sick) - once you reach Akbuk it's about another 10 - 15 mins down little lanes, until you're sure there cant be anything else there, but then there are signs for the resort. Everything else in the area is either old and run down or still being built, in a couple of years it will be different again, let's hope it doesnt get too commercialised and touristy and spoilt.
My first impressions of the area was that the locals have welcomed holiday makers but have refused to change how they live so it's very quiet and not fancy looking at all. there's a market on a Friday in Akbuk (be prepared to haggle) and a few restaurants. We went to Pasa which was very nice with typical Turkish meals at around £7. One that we were supposed to go to that had good reviews was The Garden but we didn't get round to it, maybe next time.
The Apollinium resort is run by Club la Costa (points system) but looking on the net you can rent privately as some of the apartments are privately owned.
We stayed in a three bedroom, three bathroom apartment in the Artemis area. The rear balcony (it has two) looked out onto one of the swimming pools, which was perfect. We had a sea view from the balcony (the small private beach is only two minutes walk through the complex). We could park our rental cars outside the apartment. We had two bedrooms ensuite and a double room and separate bathroom, kitchen area with washing machine, dishwasher (only two tablets)(no washing up liquid, bought for 70p at Akbuk supermarket) oven, hob, microwave, juicer, coffee maker, fridge freezer, everything you could need, the only problem being the electricity did go off a few times daily (so dont bother setting the clock on the oven), living area with dining table and sofas, tv, satelite, dvd player. Hairdryer only in upstairs master bedroom and mirrors only in bathrooms and full length one in master bedroom only (we were in downstairs room and i really missed having a full length mirror), balcony in living area had table and chairs and balcony upstairs had a jacuzzi (not hottub as far as we could make out, so the water went cold, but we never felt the need to use it anyway) - one complaint my inlaws had was that their master bedroom didnt have a wardrobe- instead there was an extra one in the hallway near the main entrance !!
The reception area was very close to the apartment, where there was a shop, gym, indoor pool, outdoor pool, water slides, large chess, mini golf, kids club (didnt use as felt was for smaller children (mine are 10 and 14)), hair salon, spa / turkish bath and there is a small market on a few days a week.
There is a grassed area where you have a choice of sun loungers, double sun beds with thick mattress or hammocks - perfect. The beach is tiny, but there is a small boardwalk / pier built in the sea where there are large comfy cushions. I've heard they will reduce the grassed area and make the beach area larger which will be a lot better. Food in the restaurant is mainly snacks such as sandwiches and wraps, but very good and costing around £5 but evening meals were a problem, as they decided they couldnt cope with the demand and only offered the buffet on an evening (with limited availability too so book). It was bbq night when we ate. There were loads of salads etc for starters (very nice) but the meat was like cremated burgers or undercooked chicken, very disappointing. Then there were small pastry type deserts (nice) and some entertainment from 10pm on - it got better the later it got. Service was very slow at the beginning of the week but got better - there were issues with the staff and management. There was daily entertainment such as aerobics and water polo but we only ever saw them happen, there didnt seem any advertising of them - pity really.
Trips - Appollo Temple at Altinkum (very nice - costs around £3 each) and there is lovely little cafe there where the owner will talk gladly, and a souvenir shop where we spent 1hr 30 listening to myths and legends, the owner was extremly glad to help and very friendly - we did end up buying a few nice bits there.
Ethesus - around 2hrs away - we drove but there was a trip for £20 each (prob worth it) - it cost us £2.50 parking and then £10 each entry, there are locals with horse and carriage trying to take you around the mountain to the top to walk back down through the ruins for £25 - we didnt bother as its only a couple of km walk each way - this was the only time the locals got too pushy - the ruins are amazing.
Kusadasi for the Bazaar - well worth going for presents - the Pandora charms there are all fake and there are signs saying 'Genuine Fake Watches' everywhere - not sure what this means!
Conclusion
Good points - extremely friendly people, nice food, complex perfect for teenagers as they can safely go off on their own, very clean and new complex, good climate (take spf30 at least), prices very reasonable (apart from wine which is extortionate)
Bad points - too out of way if not hiring a car (cost us £200 for the week) - there are buses and a boat to Akbuk, food choice on complex not brilliant, service sometimes slow.
Will definately go back, can't wait.

  • Stayed June 2010, traveled with family
    • Value
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Helpful?
1 Thank HallM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancashire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 6, 2010

CLC have a lot at stake in this resort and even more at stake at the nearby kusadasi international golf resort. So have CLC got it right?
Well in regards to the appollonium - almost.
The resort itself is an architectual delight. the appartments are superbly fitted out,the amenities are great-so far,but the resort is still a work in progress.

Was it the resorts isolation or the amount of shirt and ties milling around that made me feel like i was in an episode of the prisoner. i was half expecting a big balloon to emerge from the ocean or sir ian mckellan to grace us at dinner in his white suit and hat!
The real stars of this show are the team marina staff who work incredibly hard at creating a good atmosphere within the resort.
On the plus side it does seem that CLC listen to feedback so for what its worth i would suggest a beach soccer arena (check out its popularity on eurosport) instead of the scrubland adjacent to the tennis court.
i would also suggest building a sports bar (T.V. screens, pool table, selection of beers etc.) before someone else does.
Also get that stage finished and let those who perform at least feel like performers!

So to summorise, at the moment unless you are shareholder in CLC
members might feel a little shortchanged when it comes to paying those exorbitent management fees in december!

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Roylancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, England, UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 6, 2010

We travelled with our baby (7 months old), my husbands parents and his sister and her family which included 2 younger children and a teenager. We had a fabulous holiday and the resort was very clean and lovely setting. The sea view is amazing.
The rooms were well equipped though some of the rooms are smaller than others. The restaurant/bar was good but the service was very slow - sometimes taking a hour to get food/ or even a drink! Though the times when this did happen we were well compensated with complimentary food/drink so they made up for it.
The resort isn't completely Club La Costa we met a couple who have bought an apartment there but not through Club La Costa. The pools were amazing and very quiet. The team marin were very good and entertaining for the adults and kids. You wouldn't have to leave the resort other than for the occassional trip out.
The supermarket was not great on site but there were several in Akbuk (the ones furtherest from the resort are the best) and in Didim (really big one).
Supplies for babies were limited so would recommend taking as much baby food as you can.
We visited the garden restaurant twice and really enjoyed both meals and cost was very cheap for 9 people - around 250-300 TL in total for a 3 course meal and drinks.
We also had lunch in covent garden and drinks in the harbour bar both of which were nice and cost was ok.
We visited the Akbuk market on the Friday with lots of fun bartering. Best deals are when they are shuitting up at the end.
The resort trips seemed a little expensive but we went on the akbuk market boat trip and the fishing trip and we all enjoyed them.
Oh and the Turks love babies - everyone was talking to out baby the whole time - smiling away at everything.
There are watersports there but they were starting just as we left.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lec_tate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed May 26, 2010

We stayed here in a 2 bed appartment, very clean but bathroom was very small compared to other CLC resorts we have visited and the bed was rock hard which left us with quite a few sleepless nights.
It is very rural and there was no where to go for a walk only round the resort which did not take long, it was difficult to find local food as there is not much near by and taxis were expensive, this was quite frustrating for us, if you did go off the resort not much English is spoken.
Due to poor roads it was an uncomfortable journey to visit any sights all of which were lengthy coach rides away, I would not have liked to have children with me.
Like I said the rooms were very clean and well kitted out, the restaraunt on the resort was very good and reasonable price, two of us had an evening meal and drinks for about £30 and the staff were helpful. Good to relax and chill out.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pullen23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed October 12, 2009

Stayed at Apollonium for a week in the beginning of Oct.

Pros
- Family orientated, has a play area for younger children and two water slides
- Daily activities, archery, water gymnastics, mini golf
- Very clean and tidy throughout the resort
- Apartments have everything you need, washing machine, fridge, freezer, mops, air con, etc.
- Staff are always happy to help and polite
- Day beds and sunbeds are plentiful
- There is a shop in the hotel for some essentials, drinks, sun cream, ice lollies, etc.

Cons
- Confusion with the dinner menu, we were told there would be a bbq on a Weds night, when we turned up it was merely a buffet, and not a very decent one either. Price per person was 30TYL, not worth it at all. This seemed to happen on more than one occasion
- The resort is very far away from the main attractions, namely Ephesus and Adaland (Europe's largest waterpark NB it is closed during off-peak seasons)
- There isn't much of a beach
- The grass areas for football, volleyball and archery were often waterlogged, this made that area smell and attracted insects
- Tennis racquets, table tennis paddles had to be rented.
- Drinks are expensive from the bar (4TYL), instead go to the shop (1.25TYL)
- No Wifi, there are two pcs at reception with dial up internet, 1TYL for 10mins

Tips
- If you can, rent a car for the duration of your stay or at least a few days. This way you can drive to Akbuk without having to worry about catching the minibus back to the resort. You can drive to nearby towns, Soke, Kusadasi, Didim, Bodrum without the extortionate cab prices. We rented a car through Ammet at the hotel for £30 per day and there are plenty of petrol stations around.
- Bring some essential food items with you, dried pasta, rice, tea bags, etc.
- Don't have dinner at the hotel. There is a lovely restaurant called Garden Restaurant in Akbuk which is great value for money, has good service and is located by the beach.
- There are grocery shops in Akbuk but if they are quite limited. There is another supermarket further away from Akbuk called Tansas which is more adequate.
- There are a number of outlet shops on the way to Soke. There is Addidas, Nike, Mavi, Billabong, etc
- Try the local foods, their kebabs are so much healthier than the ones from your local shop. The Turkish tea is also very nice. There is a confectionary shop in Soke that sells very tasty Turkish delight, especially the strawberry one.

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank jcyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apollonium Spa & Beach

Property: Apollonium Spa & Beach
Address: Tatlikuyu Mevkii, Bozbuk Koyu, Milas 48200, Turkey
Location: Turkey > Turkish Aegean Coast > Mugla Province > Milas
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Spa Swimming Pool
Hotel Style:
Ranked #2 of 7 Hotels in Milas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Apollonium Spa & Beach 3*
Number of rooms: 350
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Also Known As:
Apollonium Club La Costa Spa And Beach Resort
Apollonium Club La Costa Spa & Beach Hotel Milas

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