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aejii
New York City, New York

Excellent first night in Sri Lanka

Review of The Covanro
5.0 of 5 bubblesReviewed Feb 3, 2017via mobile
We landed around 11pm to find our pick up to be on time and absolutely helpful. Arrived at the hotel hungry, no problem as the front desk team took great care of us.

The room is large, clean and has a wonderful uncluttered feel to it. Breakfast was good, especially the coffee.

While we were only here for 12 hours, I would highly recommend. The service and accommodation are excellent for the money.
Date of stay: February 2017
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Janaka J, General Manager at The Covanro, responded to this review
Responded Feb 14, 2017
Dear Guest,

It's indeed pleasure to read your review and it helps immensely in evaluating our services.

Our aim is not only to just make you happy but to exceed your expectations.

Thank you so much for your kind sentiments and looking forward to welcome you back on next visit.

Kind regards,

Janaka Jayasekara
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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        Reviews (169)
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        Show reviews that mention
        All reviews sri lanka long flight nice hotel the hotel staff warm welcome one night stay relaxing place made us feel general manager second visit thank you very much good luck few times nice ambience special thanks restaurant service man made pond
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        90 - 95 of 169 reviews
        Reviewed January 21, 2017 via mobile

        Booked for overnight stay before flying out of Bandaranaike Airport early the next morning. Our rooms were upgraded on arrival and were big, very clean and completely free of insect wild life. The staff were professional, welcoming and could not do enough to help us. The whole hotel was spotless and all staff were impeccably dressed and courteous. We had a nice meal in the restaurant overlooking the lovely very pool and garden. The hotel arranged a Hiace to the airport for 3.30am (3000 Sri Lankan rupees).The staff knocked our doors to let us know the transport had arrived for the 25 minute drive. What really gave them the 5star rating is when we arrived at the airport and realized that we had left an iPad in one of the rooms - the hotel staff had gone in to service the room immediately we left and found it and phoned us to let us know. Our driver agreed to return to the hotel to pick up the iPad and bring it straight back to us. They did this in less than 50 minutes and our driver turned up with the hotel manager who handed the iPad over and bade us farewell! What could have been a disaster for us was handled quickly and with exceptional courtesy. They quite simply demonstrated exceptional levels of customer service and we cannot thank them enough!

        Date of stay: January 2017
        Trip type: Traveled with family
        Thank slakin57
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Janaka J, General Manager at The Covanro, responded to this reviewResponded February 3, 2017

        Dear Guest,

        We are extremely delighted to know that efforts we put in to uplift the service standards are at work.

        We also cannot thank you enough for your kind thoughts and to find words to appreciate your generosity by sending us a such a lovely review.

        We will place all our Guests utmost important as we know that they are our Bread and Butter.

        Thank you once again and please give us an opportunity to take care of you even better as our valued customer.

        Janaka Jayasekara
        General Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
        Reviewed January 20, 2017 via mobile

        It was a sudden visit and all the staff was perfect, specially Reservations executive (sorry forgotten her name)and Mr Sanjeewa. Nice food,cleanliness and everything was in standard way. Hope to visit soon

        Date of stay: December 2016
        Trip type: Traveled as a couple
        Thank ishsashi
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Janaka J, General Manager at The Covanro, responded to this reviewResponded February 1, 2017

        Dear Guest,

        Many Thanks for time taken and writing above review.

        We are glad that you too had an enjoyable stay with us and your comments are very valuable for us to serve you even better.

        Thank you for the staff recognition too and we have shared your comments with concerned Executives.

        Looking forward to welcome you back soon.

        Janaka Jayasekara
        General Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
        Reviewed January 15, 2017

        Stayed here on our last night in Sri Lanka. Had a warm welcome from reception staff, with a speedy check in and welcome drink. Nice pool and bar area to relax before leaving for the airport the next day. Large clean room, dressing gowns, slippers. Breakfast was good, both sri lankan and international versions. Airport transfer was also included in the price. Perfect airport hotel.

        Date of stay: January 2017
        • Trip type: Traveled as a couple
          • Location
          • Sleep Quality
          • Service
        1  Thank carol_pg
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Janaka J, General Manager at The Covanro, responded to this reviewResponded January 16, 2017



        Dear Guest,

        It's with great pleasure we read your review above.

        Sharing your genuine feelings over the stay with us is a great help you are doing for us.

        We are glad that we have made another happy customer by our team with a team effort.

        Certainly my staff would be happy to see your comments more than me as we wouldn't have achieved anything without them.

        Thank you so much for your kind words and we look forward to be at your service once again.

        Janaka Jayasekara
        General Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
        Reviewed January 10, 2017 via mobile

        This hotel was perfect after a long flight from London. The staff were very courteous and welcoming and warm. The food was lovely although slightly expensive compared to the rest of Sri Lanka but still worth it. My friend needed to go to the doctor and they arranged the whole thing and accompanied her. We spent the day by the pool, and they also arranged a driver to our next destination! Definitely would recommend.

        Date of stay: January 2017
        1  Thank debsmarm
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Janaka J, General Manager at The Covanro, responded to this reviewResponded January 16, 2017

        Dear Guest,

        We are delighted to read your valuable comments specially regarding the staff attitude towards the Guests.

        To anticipate our Guest's needs is the key to retain our Guests and make them regular. This has been in practice in the Hotel and here my staff has gone an extra mile to meet the expectation.

        Trust your Friend has fully recovered the illness.

        Many thanks for your comment and I have shared the same with all our associates.

        Janaka Jayasekara
        General Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
        Reviewed January 8, 2017

        We saw the ad on facebook and we booked our tickets before hand. The pool side was beautifully decorated with balloons and there were official photographers to capture the moment. The gala dinner was top class with varieties of food . The band was very entertaining. Thank you soo much for a good 31 st night! it was well spent!

        Date of stay: December 2016
        • Trip type: Traveled with family
          • Location
          • Rooms
          • Service
        2  Thank Tharushi J
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Janaka J, General Manager at The Covanro, responded to this reviewResponded January 16, 2017

        Dear Guest,

        Thank you for lovely comment and keeping us informed that you enjoyed the night.

        We also received many positive comments from most of our Patrons although they have not contributed to Trip Advisor.

        Thank you for your patronage and looking forward to your presence at the next event too.

        Please log in to our Face Book account see all pictures taken at the show.

        Janaka Jayasekara
        General Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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