Arrived at the Wessex Hotel on 2nd May 2008. We were given keys to our room by reception staff who appeared helpful. We were informed at this point that the hotel was being renovated and we would have to excuse a little mess on the hallways (what an understatement!!) We experienced some difficulty gaining access to our room due to rolls of used carpet cluttering up the hallways and large boxes of tiles. The smell of paint throughout the hotel was pretty unpleasant to say the least. Might I add, I booked this hotel 3 months prior to our visit and had a number of telephone calls to the hotel confirming details, however at no point were we informed of any renovations
The bedroom itself had just been refurbished (to a very low standard in our opinion) however the bathroom was like something from the 1970's, bright pink tiles.
We dropped of our luggage and went for a walk about. Approximately 1 hour after arriving we received a phonecall from home informing us a close relative was extremely ill and we needed to return to Ireland. I immediately telephoned the hotel and informed the reception staff of our situation. I was at this point told we would receive a refund for the following 2 nights as we had given 24 hour notice.
The following morning when checking out, the receptionist informed me he had no knowledge of our situation and couldn't refund our money. He explained the receptionist I had spokien to the previous day was on leave and would be back 3 days later and he would be in contact with us then.
I have since rang the hotel on 4 occasions in an attempt to obtain our refund but have constantly been told someone from management will return my call. On ringing today, the receptionist actually hung up the phone while I was still speaking!!. Very professional (not).
We paid £240 for 3 nights which for this standard of a hotel is not cheap.
I would clearly not recommend this hotel to anyone. There is much better accommodation around the area at much better prices.
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- Also Known As:
- Wessex Hotel Glastonbury
- Wessex Hotel Street, Somerset