After reading the reviews on TripAdvisor and an overall rating of 3.5 we decided to stay at Sejours & Affaires Rive Gauche in Serris for our trip to Disneyland Paris. We stayed at this property for 3 nights in mid October and unfortunately we couldn’t wait to leave. The only positives for our stay were the professional and courteous front desk staff and the proximity to Disneyland Paris.
We wanted to try and like this lodging facility and worked with the front desk to try and fix the issues but in the end the rooms simply never got any better. The front desk staff tried but could not overcome the facility which is in our opinion is broken down and in disrepair. I’m not sure what hotels are like across Europe however we stayed in two other facilities during our trip to Europe and neither of the other two were anywhere near this level of disrepair.
There was mold in the bedroom, bathroom and kitchen areas of both rooms we stayed in. The living and bedroom area glass doors and windows have no locking mechanisms – even on the ground floor. WiFi connectivity and speed were sporadic at best in both of our rooms; and to be quite honest pretty much nonexistent in our 2nd room. The closet sliding doors and kitchen door dragged on the floor in our first room. The fridge and freezer doors were broken which prevented any real type of door storage or good freezing capability. We found 3rd party hair in our towels, sheets and on the walls in both rooms. Our 2nd room soap provided by the hotel also had somebody's hair on it.
We did have a dish towel in our first room but no sponge to wash dishes with. There were cob webs in most corners & along the ceiling in both rooms we were in. The toilet seat in our 2nd room was broken and came completely off the toilet when lifted. Not sure how this was missed when cleaning was performed. The shower curtain in the first room didn’t even go the full length of the tub and was too long which caused one to step on it while trying to take a shower. The 2nd room we stayed in had been recently painted on a single bedroom wall which caused the whole place to smell of paint. Unfortunately we didn’t fully realize this until our return from Disney when we walked in the room and were hit with the paint fumes. Really wish the staff would have informed us of this fact. Both rooms had a plethora of marks, nicks, smudges and hairs that made you realize that not only did the room not look clean – it simply wasn’t clean.
We understood going into this stay that the facility was rated as a 2 star facility however there is a level of expectation even at 2 stars and this facility didn’t in our opinion even come close. As budget travelers my family and I have stayed at many 1-2 star hotels and I have to say this particular lodging facility rates in the top 3 of worst my family and I have ever stayed in. Given the experience and condition of the multiple rooms we stayed in I could not and would not stay here again nor could I recommend it to any of my family and friends.
*As others have noted the front desk staffs primary language is of course French however all the ones we worked with spoke at least broken English and with some patience and a little effort we were able to effectively communicate with each other without any issues.
*One should be aware that there is a high school across the street from this hotel. We had a minor incident with some of the kids on our arrival as they presumable made us the punchline for one of their jokes.
*There is no front desk staff or maintenance on site 24/7 so if you encounter an issue later in the evening or arrive after hours you are stuck with your issue until they arrive in the morning. It would also appear that mainenance does not keep the same hours as the front desk staff.
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- Also Known As:
- Sejours & Affaires Rive Gauche - Serris Hotel Serris
- Sejours And Affaires Rive Gauche - Serris
- Residence Rive Gauche Serris
- Residence Rive Gauche Hotel Serris
- Sejours & Affaires Rive Gauche - Serris Europe