This hotel is a four star hotel as it advertising. But it fails to deliver the service quality of a four stars european hotel. Please read on to understand my point. Also the price is too high for the serives they offer.
The hotel is located on top of a rock, looking over a very nice italian village. The view is perfect. But it is not easy to reach the beach. It has two big and nice pools and a bar and a restaurant next to the pools and enough sunbeds.
When we arrived, they could not find our name in the list of the guests, I don't know if the blame goes to the reservation website or to the hotel registration system. the lady at reception managed to arrange our room somehow. we received what we booked, Doubleroom with balcony and sea view. The room was not ready and it took about 1:30 hour to clean it and make it ready.
Our room was big and spacious but not anything close to a four star hotel. The quality of the bed and seats and shower are rather like 2-3 star hotels. The balcony was big and nice and there are sunbeds in each balcony. But not enough privacy in the balcony because is it directly connected to two other rooms balconies.
The bar next to the pool is quite expensive. A normal beer is about 5 euros! The restaurant of the hotel closes about 15:00 and there is no food in the hotel until 19:30 when the dinner starts. we had to go to the village to find some food. The photos of the hotel on the websites is a mix of this hotel and their other hotel which is located in the center of village. The internet is available in the hotel but it is very expensive if you want to use it in your room. it is 6 euros for 1 hour.
Our room was among the most expensive rooms of the hotel, but is located behind the resturant. we were always hearing loud music from the restaurant most of the time. it is impossible to relax in the balcony without hearing this loud music.
The elvator was broken and guests had to carry their luggage to the rooms personally. The parking was very small and not spacious enough for so many rooms in the hotel.
In my opinion, this hotel is too expensive for the service and quality which they deliver. I have never seen such expensive bar and internet in any 4 or 5 stars hotel.
Overall I do not recommend this hotel for the price they ask, maybe their other hotel in the village delivers what they promise. We will not go back to this hotel later.
- Official Description (provided by the hotel):
- Situated on a quiet and charming position on the top of a green hill overlooking the sea, the Punta San Martino Hotel offers a beautiful view on the Bay of Genoa and the Ligurian Riviera. It is the favorite place for the fond of sea and nature people as it is surrounded by the typical Mediterranean scrub greenery and close to the two nearby golf courses. A panoramic railway funicular, leaving directly from the hotel, will bring you to the beach below and to the cycling promenade in a few minutes. ... more less
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- Also Known As:
- Punta San Martino Hotel
- Punta San Martino Arenzano