I stayed at this hotel for about a week. It was a nice stay, the staff were really helpful and provided me with everything I asked for, the view was great and the free wired internet option was amazing! Breakfast was good enough and had a decent selection for a 1 day trip but with the same food was served almost everyday. The hotel has a mall right next to it with a supermarket making it perfect for buying any supplies you may need- great utility! As for the disadvantages, they really put the hotel down. First of all, the hotel is way too old! The cupboards and doors are stained and squeaky. The toilet doesn't have a lock and the door knob was coming off in my room! The room didn't have a tea-making set and when I asked for one, I just got a kettle. Without a cup, tea or sugar. The room door didn't have a proper lock, the lock could be opened just by casually opening the door- which is useless! The lunch and dinner was disappointing. You had to order food from a non-existing English menu and then wait more than an hour for your food. Only on certain nights did the restaurant provide a buffet lunch, making it unreliable. Using the hotels amenities costed extra money! Extra money for the swimming pool, extra money for the spa... A separate company operates them for some reason and decides to charge people money for them?
Anyway, all that being said, everything the hotel CAN do, in terms of service, utility and all was great, deserving of it's 4 stars, however, the actual building, rooms and furniture take this hotel down to a very good 3 star hotel. Hopefully it gets renovated soon. It desperately needs it.
- Official Description (provided by the hotel):
- Opened in 2000, the Hotel Riviera is situated in a privileged area very close to Carcavelos Beach - considered to be the best of the various beaches in the area - and centrally located in relation both to Lisbon city and other places of great historic interest such as Cascais and Sintra. Guests can make use of the great facilities offered, including tennis courts, spa, Turkish bath, sauna and two swimming pools. The shopping center Riviera is adjoined the Hotel, with 63 stores. The International airport of Lisbon is at 28Km. ... more less
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