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“Overall very nice”

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Sheraton Bijao Beach Resort
Ranked #1 of 1 Hotels in Santa Clara
Miami, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Overall very nice”
Reviewed September 4, 2013

The only bad thing of our stay was that the sand and beach was dirty. That is due to water that travels from the side of the hotel. Other then that it was good, entertaining and great food, good service. Enjoyed very much the lobby piano bar and the club.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nancy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio S, Gerente at Sheraton Bijao Beach Resort, responded to this review, September 5, 2013
Dear Mrs. Nancy P,

We really appreciate your comments regarding your stay at Sheraton Bijao on TripAdvisor! It is always a pleasure to receive feedback from our guest. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.

We feel very happy to see that you enjoyed our activities, food and service. We deeply value your relationship with Sheraton Bijao and are committed to providing you with the highest level of service simply because our guests deserve the very best.

If you have any other comments or suggestion feel free to contact us.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
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English first
Miami, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

I expected more from Sheraton Hotel. The facilities were ok but for $230 per night, I wanted to see the level of service Punta Cana provides. Customer service was ok but not impressive plus the vacation plan the hotel was offering was annoying, everywhere we go they would ask us to join their travel club.... A little too much.
We had a fantastic view, but even think about taking an afternoon nap because they will start the kid's games which was too loud and we could hear everything , even with our doors closed.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ssalda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio S, Gerente at Sheraton Bijao Beach Resort, responded to this review, September 5, 2013
Dear Mr./Mrs. ssalda

First of all, we would like to thank you for taking the time to let us know your comments from your last stay at our Sheraton Bijao. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.

Thank you for bringing to our attention the noise situation. You can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
1 review
Reviewed August 28, 2013

I want to book a wedding at the resort as it looks very nice but am having a hard time trying to get prices on weddings? The gave me one price of $7000 but that included the price for the meals and drinks for 20 people. There around 20 of us but we are all going to go all inclusive, all we are looking for is a marriage on the beach with a minister and to be booked the night of the wedding at an a la carte nothing too fancy just to have a great vacation and get married. I have looked at other resorts in panama and with 20 or more people you get the wedding for free. I was hoping not to spend over $1000 as we are staying for a week already and paying for all inclusive for the week. Can anyone help me out please and thank you?

Stayed August 2013, traveled with family
Helpful?
Thank Allie319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio S, Gerente at Sheraton Bijao Beach Resort, responded to this review, August 30, 2013
Good Afternoon Mrs,Allie319,

Thank you for taking the time to leave your comments on TripAdvisor.

It is important to mention that we do have celebrated more that 16 weddings with our wedding packages and also we currently have weddings in up coming days.

Our Event Planner has provided you with the accurate information which is US$5920+7% by the time that you contacted him through email. Anyways, we will forward this comments to our Quality Department. They will be more than happy to assist you. Please send us an email to carolina.bernal@sheratonbijao.com.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 12, 2013

Attended meeting and brought along family. Something to do for everybody. Food very good. Rooms are very good. Especially the premium room with ocean views and balconies. Swimming pools great! Water slide terrific. Choice of restaurants excellent.

Room Tip: Get a room with ocean room or one of the suites.
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank TeddyBruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio S, Gerente at Sheraton Bijao Beach Resort, responded to this review, August 15, 2013
Dear Mr. TeddyBruce,

We would like to thank you for taking the time to let us know your comments from your last stay at our Sheraton Bijao on TripAdvisor. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.

We feel very good with the fact that you enjoyed your stay with us. It is a pleasure to know that you were able to enjoy our food, rooms and facilities,

We adeeply value your relationship with Sheraton Bijao and are committed to providing you with the highest level of service simply because our guests deserve the very best.

If you have any other comments or suggestion feel free to contact us and we definitely hope to have you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 2, 2013

I went for a short stay with friends and we had a great time. Once we arrived, we did the check in while having a fresh little pizza snack. We liked the view from our room: all the pools and the ocean at the bottom, but we loved more that we can hear the sound of the waves even with the windows close in our room. The dinner at the Sakura restaurant, japanesse style, was good. After that we had a great night watching the beautiful panamenian folfklore (interactive with the public, specially with the birthday guesses and bridal girl) and also we had more fun dancing at the disco, unless the music at the beginning was not good at all... but they got better after. Besides was July, the weather was great: fresh and sunny, super relaxing at the beach, having great company, music and view. We had the buffet lunch after the check out. I high recommend this all inclusive hotel.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aida L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio S, Gerente at Sheraton Bijao Beach Resort, responded to this review, August 4, 2013
Dear Mrs. Aida L

Thank you for sharing your experience with us on TripAdvisor. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.

We feel very happy to know that you were able to enjoy your stay in our facilities with good food and good service as you expected. This is very important for us.

We deeply value your relationship with Sheraton Bijao and are committed to providing you with the highest level of service simply because our guests deserve the very best. We hope to have you back soon again

If you have any further comments please feel free to discuss them with us.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
calgary
Level Contributor
3 reviews
Reviewed July 31, 2013

My friend and I stayed at this hotel in July of this year, and we had a great time. We only stayed for a few nights. The resteraunts were very good,excellent food and great service. We loved the beach for something different, we enjoyed listening to the huge ocean waves. The outside area and lobby area of the hotel is very nice. One thing that really suprised us was that our bathroom was very dirty, we asked at the front desk for our room to be cleaned really well the next day (new shower curtain, the one we had was covered in dirt and mud) and it had not been with the same filthy shower curtain...we were also not given hand towels, which is fine and no big deal at all but when we asked for more because there were a huge stack in the hallway and it took a significant amount of time because they had to inquire about it. Those types of things were very suprising at a Sheraton. I am glad I went and we enjoyed ourselves for a few nights, but bathrooms need to be clean for new guests.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio S, Gerente at Sheraton Bijao Beach Resort, responded to this review, August 1, 2013
Dear Mrs. Jaymar25

We really appreciate your comments regarding your stay at Sheraton Bijao on TripAdvisor. It is always a pleasure to receive feedback from our guest. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us. And thank you for choosing Sheraton Bijao as your vacations destination.

We feel honored to receive your comments and suggestions which have helped us to identify opportunities for improvement. We apologize for the inconvenience that you have had with the bathroom. You can rest assure that we are currently working on that in order to offer a better service.

Thank you again Mrs. Jaymar25 for your time.

If you have any other comments or suggestion you can feel free to contact us.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton, New Jersey
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed July 29, 2013

My wife and I arrived at the hotel around 2:00 pm. We were very politely told that check in wasn't until 3:00. "Are you guys hungry?" Yes! "Why don't you go down by the pool and have a nice lunch, by the time you're finished your room will be ready." I was liking this place already. After lunch we were told that our room was a Deluxe Garden View room. Turns out it was right next to the elevator. The view was of the front parking lot and about 15 square feet of flowers. The view wasn't a problem, but the possibility of elevator noise, people getting on and off all night long wasn't too appealing. (been there & done that before) Asked a nice man at the deck if we could have a different room away from the elevator. He said no problem, but it wouldn't be ready till 5:00 pm. He told us to change into our bathing suits and go down to the pool for a couple hours, which we did. Sometimes it pays to politely speak up when not totally happy. Our new room was nice and far from the elevator with a nice big balcony and an ocean view. (the first room didn't even have a balcony) Our room was kept nice and clean for our entire stay. It was kind of strange for us to seemingly be the only ones there from the U.S.A. Most people were locals from Panama, and others from South America. We did meet a few couples from Canada and another couple from South Africa. We were there for a total of three nights, arriving on a Sunday. We noticed a very large number of the guests were weekend guests and they left Sunday night. We pretty much had the place to ourselves. The pool was very nice and clean and hardly ever had more than a dozen people in it. The food at the buffet for breakfast and lunch was very good. The second and third nights we ate in the Mediterranean and Japanese restaurants and we found them to both be excellent. We took several walks on the beach, it was ok, but nothing to get excited about. We never went in the ocean so I can't comment on that. The staff was always smiling and ready to help with anything we needed. Overall we had a really great time staying here. This hotel was part of an 11 day vacation package setup for us by Panama Luxury Vacations (1-800-237-3237 Ex.2284) I mention this because we almost canceled the idea of going to Panama because we didn't know anything about Panama or who to trust. Parmelee Miller was our rep. and she made everything possible for us. She was excellent. I hope this review helps someone else to have a vacation as nice as ours.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank jad5d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio S, Gerente at Sheraton Bijao Beach Resort, responded to this review, July 31, 2013
Dear Mr./Mrs. Jad5d

We really appreciate your comments regarding your stay at Sheraton Bijao on TripAdvisor! It is always a pleasure to receive feedback from our guest. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.

We feel very happy to see that you were able to enjoy our facilities, food and drinks and that you received an excellent treat of our staff. The fact that you enjoyed our hotel is very important to us.

We deeply value your relationship with Sheraton Bijao and are committed to providing you with the highest level of service simply because our guests deserve the very best.

We hope to have you back soon again!

If you have any other comments or suggestion you can feel free to contact us.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Bijao Beach Resort

Property: Sheraton Bijao Beach Resort
Address: Carretera Interamericana, Km 108, Guias de Anton, Santa Clara 0229-00140, Panama
Phone Number:
Location: Panama > Panama Province > Santa Clara
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Bijao Beach Resort 4*
Number of rooms: 293
Official Description (provided by the hotel):
On a sprawling Panama beach along the serene Pacific Ocean, our all-inclusive resort has everything you could want for total relaxation. Nestled alongside the stunning Pacific Ocean, Sheraton Bijao is complimented by celebrated sites like the Panama Canal's Miraflores Locks and historic Panama City, the exhilarating capital of the Republic of Panama. Come together and share experiences in our warm Club Lounge as well as the resorts 4 restaurants and private beach. ... more   less 
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Also Known As:
Sheraton Bijao Beach Hotel Santa Clara
Sheraton Bijao Beach Resort Panama/Santa Clara

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