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“Recommended for families not for honeymoon!”

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Neptune Pwani Beach Resort & Spa
Ranked #2 of 6 Hotels in Pwani Mchangani
Certificate of Excellence
Reviewed August 13, 2013

We came to Neptune Pwani following a 4 night safari for a weeks relaxation on our honeymoon.

This is not the boutique hotel that we were originally looking for and it did take a while to adjust when we arrived at large scale resort that provides for the masses. I really wanted to love this place however it just wasn't quite there
The clientele consisted mainly of families with a few couples, if you are a family then this is a good hotel however, I wouldn't recommend it as part of a honeymoon package.
The activities in the day (water polo / volleyball etc) are all geared toward kids rather than adults. There were board games etc however you had to pay to hire.
The entertainment at night varied hugely from very poor to very entertaining, just pot luck on what was on when.

The rooms were comfortable, spacious and clean (we had a sea view room)

The food was to a good standard with a lot of choice at lunch / dinner. However the snack offer outside of key meal times was very limited (only sandwiches and pastries - nothing refreshing like ice cream / fruit)
We did not eat at the a la carte restaurant, it was $100 per couple which I think out most people off as it was always empty despite the nice setting / decor. I wouldn't been nice if one meal here was included as part of the honeymoon package.

The resort is very clean and the pools and the setting on the beach is nice however the public beach directly in front of the hotel is a little intimidating with all the beach boys. I didn't feel comfortable walking along it on my own, however the hotel does have security guards to they are doing what they can to control it and make guests feel more at ease.

I would've expected more from the staff - we found the reception staff and the zan travel rep rude and extremely unhelpful, however most of the other staff in the restaurant, bars and water sports office were professional and pleasant.

Wifi is not included and costs $20 for the week - something that would've expected to be inclusive confiding how much the hotel charges to stay all inclusive.

Overall it was... Ok. It depends what you are after... A family resort where the kids are entertained = perfect! A honeymoon destination where the personal touches make your holiday extra special = no so much. I think the term 'average' sums it up

We booked through Imagine Africa who we would definitely use again.

  • Stayed: July 2013, traveled as a couple
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4  Thank Hannah5032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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192 - 198 of 912 reviews

Reviewed August 10, 2013 via mobile

Good hotel, good service and good value for money!many water sports to choose from and a lot of activities for kids!and if u want to rejuvinate then theres a spa too!!!breakfast is also good and a variety to choose from ! Overall a good experience so far! Still one more day, lets hope it will be as good as yesterday or even better!

  • Stayed: August 2013
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1  Thank Nashu99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

My partner and myself and our parents have just returned form a 7 day stay at the resort. We stayed in the higher Villas - which some people had expressed concern at the steep walk - but we found no issues with these. The food and staff were fantastic and the stay was good. he nightly entertainment was possibly the one weakness and the spa we never even tried to attend due to the very high prices. Would certainly recommend this highly !

  • Stayed: August 2013, traveled with family
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Thank Grant68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

We travelled to Zanzibar in early July and chose this resort as it was well recommended by Trip Advisor. What a disappointment it turned out to be. The position of the hotel, its gardens and the beach are beautiful but that's about all. We stayed in seaside rooms, and honestly they were the most uncomfortable rooms we have ever stayed in. The beds, pillows, chairs were all rock hard, there was no where comfortable to relax on. We had no plugs for the basins and when asked where they were, the management informed us they had to be requested!!! We had no hot water for 4 nights eventually it was only when we became rude that they attended to the problem, not what you expect from a 4 Star resort. The food is less than mediocre. The buffet looks attractive but the taste is bland and unexciting. The snack bar consists of soggy white bread sandwiches or pastries, that's it, no fruit or anything healthy. The a la carte restaurant serves well but since it is at an additional charge people don't eat there, we only ate there as the resort offered it to us to compensate for the hot water situation. The resort is in a malaria area, our previous experiences throughout Africa, is that the resort always supplies at least insect repellent, none was provided for in the rooms but was available to purchase at the store for an inflated price. Generally the resort is run down and needs attention, the wooden floors and furnishings are tired and old looking, in fact the beach loungers where so wobbly its a miracle they hold you. All in all a disappointing resort, would not recommend it to anyone, there are so many better choices in Zanzibar.

  • Stayed: July 2013, traveled with family
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3  Thank AMSKJhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2013

The hotel lies one hour from Stonetown and the airport which is basically on the other side of the island. The wifi is not included which seems pointless as it is an all inclusive hotel. The rooms are very spacious and well laid out with a safe, kettle, tv, free minibar (only a few bottles of soft drinks) and a large cupboard. The room standard goes in order of SEAVIEW, SEASIDE then POOLSIDE however the SEAVIEW rooms are not really sea view and are quite a long way from the beach. The sea side rooms are also not seaside but have a limited view of the sea. The best rooms are the pool side rooms which are directly by the beach, to be honest the naming system needs revising as it is very misleading. As our stay progressed we found that more and more things were not included in our ALL INCLUSIVE package such as recreational games in which they make you pay $1 per hour for a frisbee!!! Pointless right? The buffet is very good and there is lots of food to choose from. Most of the staff seem happy however you do come across the odd few who are not willing to help or seem lazy. The staff at the water sports centre are not helpful at all and are very uninviting for you to pay 22$ for a sailing boat for an hour. The public beach and sea has a lot of seaweed in it which is a bit annoying when you go for a dip in the sea but on the hotels private beach all is good. The pool is very nice and large. We found that during our stay the resort was empty and hardly anyone used the pool. The animation team were quite good however some get too competitive during sports like volleyball as one was on the verge of shouting at me when I hit the ball out. All in all the hotel is very good and makes for a relaxing holiday.

Stayed: July 2013, traveled with family
2  Thank Guppy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

Lovely hotel in a great location. Huge rooms, clean and tidy. The unlimited package is well worth it. Selection of food and drinks is huge. Service is good with most staff smiling and helpful. Good range of free activities for those that want to be active. The spa aw good value on their special packages (a bit overpriced if you paid full price items). Business centre is useless so bring your own iPad etc and be prepared to pay for Internet. The beach boys can be a bit annoying but there are plenty of guards who keep them well outside the hotel area.

Room Tip: Ask to be on the lower rooms closer to the beach. Being up the bill has great views. It further to w...
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  • Stayed: July 2013, traveled solo
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Thank Leanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

My husband and I and 2 other couples recently stayed at this hotel. On arrival we were given drinks and then shown to our beautiful sea-view rooms which were clean and comfortable. We had a problem with water coming through the bathroom ceiling on the first evening, but this was dealt with promptly by the maintenance staff and housekeeping. During our week all the meals were superb. There was enough choice at each meal at the buffet without being overwhelming, plus having the option of the pool snack bar meant that we felt we had a change of scenery for lunches at times. We also had a very good meal at the pizzeria one evening. There was enough choice of all-inclusive drinks, including bottles of water that were readily available, much needed during the hot days. Some of the entertainment in the evenings wasn't quite up to the standard we would have expected, but being in a group of 6 meant that we were often sitting and chatting amongst ourselves over cocktails anyway so we didn't have to watch it if we didn't want to. There wasn't much to do during our stay except relax but we did join the village and beach walks organised by the hotel, both of which were interesting and gave us more of an insight into the local culture. My sister and I used the Mvua Spa for one of their massage and facial packages. We both felt that it seemed to be rather underused, which was a shame as we enjoyed our afternoon being pampered. My husband and I went for walks and paddles out to the sandbank in front of the hotel quite a few times. There are lots of beach-boys and sales people on the beach and at times it felt as though they could pester you a bit, but as long as you are polite but firm they won't bother you too much. The security guards keep them from coming into the hotel area. All in all we had a fantastic week and the only real negative was that we had to leave and come home.

  • Stayed: July 2013, traveled as a couple
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Thank MerylKendall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Neptune Pwani Beach Resort & Spa

Address: P.O. Box 3400, Pwani Mchangani 3400, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar Island > Pwani Mchangani
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 6 Hotels in Pwani Mchangani
Price Range: $341 - $871 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Neptune Pwani Beach Resort & Spa 5*
Number of rooms: 154
Official Description (provided by the hotel):
Friendly and spacious, Neptune Pwani Beach Resort & Spa is an ideal choice for guests in search of a retreat that offers the "special touch", matched with attention to the finest of details. The Resort has been meticulously created, emulating traditional Zanzibar style, using the best in local design, interiors and furnishing, meeting top international standards. The Resort features 150 rooms all with terrace and ocean view, situated in 2 level blocks and 4 individual beachfront suites with in-room Jacuzzi. Facilities include 3 restaurants, 2 bars, the Rain & Earth Spa, the Spherique Boutique, conference room and facilities and a water sports centre. ... more   less 
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Also Known As:
Sandies Neptune Pwani Beach Hotel Pwani Mchangani
Neptune Pwani Beach Kiwengwa
Neptune Pwani Beach Hotel Kiwengwa
Neptune Pwani Beach Resort & Spa Zanzibar Island/Pwani Mchangani

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