Had a horrible experience with Front Desk and our reception
As a family who had belonged when this was a private club and then visited when this was a Marriott Property the caliber of front desk help is quite diminished.
We were treated rudely upon arrival and were told our room would not be ready until 4 pm as we were requesting 2 beds-
we were perfectly fine with this however while waiting for our vehicle to be returned to us by valet so that we could go to the beach we heard the same front desk reception tell 2 women that their room was ready with 2 beds. I should also add that this same receptionist commented to her colleague when we were within ear shot that "they are on a snique away special" "they can wait". POOR BUSINESS AND VERY UNPROFESSIONAL
When we did receive our room we were taken to a wing where the room was an old room not a newly refurbished room(we have been visiting this property for over 40 years)
We were staying on the property for 2 nights and are aware that they give the older non-refurbished rooms to visits of 1 night.
The dining room staff and bellman continue to be the "old guard" and for that we were very greatful
The spa and golf are still stellar and for those reasons we will continue to visit.
Dolce need to step it up a bit and train the front desk -I really felt that we were dealing with summer interns who had no training
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- Also Known As:
- Seaview, a Dolce Hotel Galloway
- Seaview a Dolce Resort
- Marriott Galloway Township
- Galloway Township Marriott