stayed here for a long weekend last oct, was 8months pregnant at time. when we arrived it was 5pm, no room was ready for us, we were not offered a cup of tea or anything for the wait,(check in was 1pm!!!) had to walk around the town for 30mins. when room was finally ready we were put in the old wing, when i had specifically asked to be in the new part , there was no heating in the room, it was freezing, i asked immediately to change rooms, was told they would look into it, this went on me calling, etc till 1am, when their final solution was to send up an extra duvet!!!!
it was oct, no heat, old windows letting in draft, i was heavily preg,just miserable.also no bath in bathroom, damp smell in bathroom, room tiny.
finally after much complaint we were moved the next day to the new wing, over the niteclub, so noisy, but there was at least heat.basically we had a very crap time at this hotel, there is nothing to do in Lismore, so was hoping to have a chilled time in hotel, but they did not know how to treat their guests, and i am very lenient in my views on customer service generally.
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