I booked two nights here, dinner bed and breakfast, to spend a weekend en route back to the Kruger Park to Jo'burg with my 2 small kids and my mother (who would be driving out to join us from Jo'burg).
The hotel insisted on having the full amount wired to them before our stay which is unusual, but I accepted this as I did not want to be left without accommodation with two little ones.
We arrived at about 6pm and wandered into the property, which is admittedly very pretty from the outside. We looked around for someone at reception but there was nowhere to be seen. I finally asked a woman who appeared to be another guest and she pointed out the owner who was sitting in plain view, had seen us but had chosen to continue his conversation over a beer with someone else instead leaving us standing there not knowing what to do. Eventually his wife turned up and helped us. He never apologised or acknowledged us and later ignored us in the bar when we came in looking for a drink. We had booked a family room, but as she showed us to our accommodation she told us the family suite had been booked so she was putting us in the self catering cottage which was 'a bit basic' but we would come up to the house for meals. This was an understatement. It was damp, poorly furnished with cigarette burned bedspreads thrown over old plastic sofas, many of the lights didn't work, and we later discovered that one of the towels was actually dirty and had just been folded up and put on the bed.
When we went into dinner the food took forever to come and was barely edible - stringy tough old chicken that my son actually couldn't chew, and they charged us R12 for a glass of squash for my kids which would be expensive even in the UK!
The final straw, however, was discovering a RAT in the kitchen of our accommodation. I am a qualified SA Game ranger and I know the different indigenous species of rodent, but this fella was Rattus rattus, the kind you don't want to meet in an alley, and after this I packed up the kids in the car, drove back to Joburg and called my mother telling her not to bother coming.
The hotel called the next day to apologise for the towel, the rat and the rudeness of the owner, but refused to refund any of the money. Actually the did say they'd refund the food we hadn't eaten but to date (3 weeks later) they mysteriously haven't been able to get to the bank.
Also worth noting that they advertise themselves as an 'Eco-Lodge' but there is NOTHING environmentally friendly about this place about this place that I can see, unless it's giving guests dirty towels to save on laundry.
Keep away!! Save your money!!
- Official Description (provided by the hotel):
- Bergwaters Eco Lodge & Spa is a beautiful - peaceful retreat offering affordable upmarket bed and breakfast accommodation, conference facilities, and an on site Spa conveniently located at Waterval Onder, just down the road from Waterval Boven (Emgwenya) and Machadodorp in Mpumalanga, a 2.5 hour drive from Gauteng and 40 minutes from Mbombela (Nelspruit).Just 1.5km off the N4, Bergwaters is secretly tucked away in a quiet secluded valley, flanked by sheer cliffs where eagles nest and crystal streams trickle by. Family owned and managed, Bergwaters not only offers luxury accommodation and epicure meals - Supreme Personalised Service, is guaranteed.Bergwaters, renowned for it's tranquil atmosphere, promises the perfect escape for couples, families and groups. We're much more than just a hotel. ... more less
- Also Known As:
- Bergwaters Lodge Waterval Boven, South Africa - Mpumalanga