I had the misfortune of staying at this establishment recently-
Just a few of the issues I have:
We had to check ourselves in
Management made all of us feel like we were an inconvenience. They were rude throughout the weekend
The rates are way to high. I paid R450 per night and that excludes any meals. The TV did not work (DSTV was off). When we asked management about this, we got annoyed answers. I normally do not worry about a TV, but considdering the price per night, I think this should not have been a problem.
We received a group dinner on the Friday night....had no options or menu to choose from....It was more than R100 pp and the food was cold. Saturday breakfast was the same story...people were not allowed to order from the menu. And the food was overprced. The problem is, that the prices were not communicated before hand. We only saw it once we received our bills the Sundya. Had anybody known what these people were charged for the food, nobody would have eaten there.
Would not recommend this place to anybody!
- Official Description (provided by the hotel):
- Bergwaters Eco Lodge & Spa is a beautiful - peaceful retreat offering affordable upmarket bed and breakfast accommodation, conference facilities, and an on site Spa conveniently located at Waterval Onder, just down the road from Waterval Boven (Emgwenya) and Machadodorp in Mpumalanga, a 2.5 hour drive from Gauteng and 40 minutes from Mbombela (Nelspruit).Just 1.5km off the N4, Bergwaters is secretly tucked away in a quiet secluded valley, flanked by sheer cliffs where eagles nest and crystal streams trickle by. Family owned and managed, Bergwaters not only offers luxury accommodation and epicure meals - Supreme Personalised Service, is guaranteed.Bergwaters, renowned for it's tranquil atmosphere, promises the perfect escape for couples, families and groups. We're much more than just a hotel. ... more less
- Also Known As:
- Bergwaters Lodge Waterval Boven, South Africa - Mpumalanga