This hotel is basically a business/conference/function hotel and not really geared for families especially those who like to swim.
Most of the rooms are in extensions to the old part of the hotel. They are a bit tired compared to most hotels in this price range and lacking in some aspects. For example, the room did not have a full-length mirror which we ladies need when getting ready for a function. Also the hotel was mean with its toiletries and hospitality tray. There were no de-caf, biscuits or hot chocolate.
I attended a charity function which was well-organized by the charity and the sponsor but the service provided by the banquetting staff was poor. The tables were not cleared after the dessert and when they were finally cleared towards the end of the evening, everything was cleared including our drinks!. The food itself was not remarkable: the main was blade of beef in a red wine jus but it tasted and looked like poor quality braising steak. I can't believe that this was served at a function dinner. The dessert was no better. It was a damson mess and indeed it was because the fruit should have been left on the tree to ripen instead of being hidden beneath a mound of sweet cream. Where was the meringue? Things didn't improve with the coffee: cold, weak insipid. When someone asked the waiter for some hot coffee she was given a jug of lukewarm water.
Breakfast fared no better. Too few and inxeperienced staff who didn't know what they were doing. Ours couldn't remember one tea and one coffee. She came back four times before she got it right but there were no lemons to be had in the whole hotel to go with the Earl Grey tea. It was a serve-yourself buffet with lukewarm, dried-up bacon and sausage. There were no scrambled eggs and it took 20 minutes before they were replenished. There was a huge queue at the toasting machine. A 4 star hotel should not be making you wait in a queue for toast. Again coffee was undrinkable.
This is an attractive looking hotel in beautiful grounds but for the money they charge it should be much better.
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- Also Known As:
- Cranage Hall Hotel Cranage
- Hall Hotel Cranage