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Hotel Chail Residency
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Reviews (176)
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All reviewssuper deluxe roomsmr arjunroom setupmanager ownerplace to staytop floorpeaceful environmentbooked this hotelchilli chickenawesome experiencebeautiful valleywonderful stayroom servicefamily roomnon veghotel is situatedwould love to visit again
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Reviewed April 2, 2012

I stayed there with my family for two days in Jan 12. Stayed in super delux room. The room was sufficiently big with windows and a balcony allowing us to see wonderful sunset. The staff was courteous and helpful especially the uncle on reception (sorry I forgot his name). He arranged our cab well in advance for Kufri trip and our way back to railway station.He wake us up in the morning so that we cant miss the snow fall over there.It was an unforgettable experience. Food was amazing, so delicious that we had not have in our whole Shimla trip. Thanks to the fabulous cook. The only thing that needs to be look upon is maintenance of rooms. It should be improved to give perfect holiday experience to the travellers.

Room Tip: Super delux room can be a good bet
  • Stayed: January 2012, traveled with family
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Thank CharuAggarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChailResidency, Guest Relations Manager at Hotel Chail Residency, responded to this reviewResponded June 6, 2012

Dear Guest,

Greetings from Chail Residency!

Thank you for sparing your valuable time and posting an encouraging review of our hotel on Trip advisor. We would like to thank you for choosing us for your stay and giving us your honest feedback.

We are glad to know that you like our food and efforts make by our team to make your stay pleasant. The team and I are truly motivated by your comments. It is the kind patronage of guests like yourself that ensures we keep striving towards exceeding our guests expectations.

I have noted your feedbcak about the maintenance of the rooms and would like to sincerely apologise for inconvenience caused. We are in process of addressing the issue and upgrading the rooms to create an unparalleled experience of the Hills at our hotel. Kindly reach us on the below mentioned contact details if you wish to add more and help us strive further.

We look forward to welcoming you soon.

Best Regards,
Arjun Mahajan
Hotel Chail Residency, Chail
Mobile: +919914470007
Email address: hotelchailresidency@hotmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2011

Awesome place to escape from our regular hectic life. Our 3 days stay seemed too less.
Balcony view was indeed amazing. We didn't miss a single sunset view and sunshine filled the room in afternoon.
Food was delicious, homely and staff was extremely courteous.
Some work can be done at maintenance of rooms - we had some minor issues with geysers and flush.
I just have one suggestion - since we visited during Christmas, at least some decorations should have been done to entertain the guests and to give a feel of festive season.
Still, would recommend this hotel for great service and excellent views.

Room Tip: The room 201(super deluxe room) was very spacious and had one of the best views available from the balcony.
  • Stayed: December 2011, traveled as a couple
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3  Thank Dipti N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChailResidency, Owner at Hotel Chail Residency, responded to this reviewResponded January 12, 2012

Dear Maam,

Thank you for posting your review about Chail Residency on Tripadvisor. We are pleased to hear that your stay at Chail was enjoyable. We are glad to hear that our staff was proactive in making the trip as comfortable as possible for you.

My staff and I reviewed your feedback and comments and have taken appropriate action to resolve each issue in the room you occuppied. In addition, we are re-evaluating our inspection processes to ensure these type of issues do not occur in the future.

Your appreciation of our services is generous and motivating and we look forward to welcoming you back.

Arjun Mahajan
Owner
+919914470007

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2011

I stayed here for three days during Christmas Vacations, the food was good, the staff is polite enough and the hotel rooms are also Good. Also they arranged a Bonfire on request for which i paid some money but it was awesome experience as it was VERY COLD !!

Also got HOT drinking water on request to the staff. Had almost all the meals from the Dhaba Restaurant itself in the Hotel and were good. Also had a Special Residency Suji Halwa, the taste was good as we had it sitting next to Bonfire

Some suggestion to the Hotel Owner:
You could also provide a Electric Kettle in the room so that HOT water/ Tea/ Coffee can be prepared by us itself if required at Odd hours.

Also try making the rooms air proof i.e. seal the entry of air from doors and windows so that there is no Cross Flow of the Chilled Breeze. (Not sure if its possible)

Thanks for making the stay Good!!

Room Tip: I stayed in room 201, it has a Awesome View at the Sunset and Sunrise as it was Super Deluxe Room :)
  • Stayed: December 2011, traveled as a couple
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Thank Sudhanshu_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChailResidency, Owner at Hotel Chail Residency, responded to this reviewResponded January 12, 2012

Dear Sir,

Thank you for your recent feedback for Chail Residency on Tripadvisor. We are glad we could make your visit to Chail, an enjoyable and a memorable one. I will be sure to share your review with our team members. Our goal is to always provide top notch service and accommodations to our guests and will very soon be working on the suggestions you've mentioned.

Thank you for staying with us and we look forward to serving you again soon

Regards
Arjun Mahajan
+919914470007

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2011

Away from the constant buzz of a busy city life of Delhi, Chail residency gives you an unparalleled soothing experience. The accommodation is right up on the hills sharing a amazing view of the valley. The rooms were incredibly spacious and well built. The smog and constant breeze just makes you want to sit on the room balcony for the complete day. The hospitality of the manager and the staff makes you feel like your one of their very own. Food here was quite tempting and we didn't many of the extra calories we over ate.
As a photography enthusiast, Chail also provided me wonderful pictures that I will treasure along the years to come.

Room Tip: The room 201 we chose was the super deluxe room and was very spacious and shared one of the best views available from the balcony.
  • Stayed: November 2011, traveled with family
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1  Thank aditya87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2011

Was looking to relax, to get away from the maddening city life, crowds and work. This was exactly it! Recommend Chail Residency wholeheartedly for the ambiance as well as the service!

  • Stayed: April 2011, traveled solo
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Thank SonaliGupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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