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“Kultaranta Resort hotel breakfast was hazardous”

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Kultaranta Golf Resort
Ranked #2 of 2 Hotels in Naantali
Reviewed June 24, 2012

We stayed one night at Kultaranta Resort on June 22nd to 23rd, 2012.

First, the stay didn't start the smootest way, as we arrived around 8pm with a 3 yeard old child who had fallen asleep already in the car, but there was no bed made for him in the room. We had made the reservation by email, informing them beforehand that we're two adults and a child, which they confirmed.

Afterall, a cleaner arrived to make an extra bed within 10 minutes, so the missing bed didn't appear to be a problem for me. However, handling the issue with the receptionist was. When arriving in the room and immediately calling to the reception I can't say the receptionist attitude would meet any decent standards. The first comment of the receptionist after hearing about the missing bed was "let me check if you have even reserved it" - assuming that me, the client, was wrong. Obviously I didn't expect five star hotel service, but certain level of politeness and service standards should occur everywhere.


Second, the shocking discovery happened at the hotel breakfast: we found that there was mold on the bread. We showed the moldy bread to a waiter, who just said "well, yes, it seems to be moldy" and made the piece of bread to disapear.

As the waiter didn't seem to take the issue of hazardous food seriously, we showed other piece of bread to the receptionist (we took also a photo of this bread, which has been uploaded to this TripAdvisor review). The receptionist apologized the issue and promised to show the bread to the hotel manager. This was all the receptionist said, despite we found a cause for a remarkable health risk. As we asked, she promised that the hotel manager will call or email us, however this has not happened (after one day leaving from the hotel).

Making this kind of discovery made us also think how fresh the other food that the Kultaranta Resort restaurant is, as generally it takes days for bread to get moldy. I have reported the moldy bread issue to the food safety authorities of Naantali town.


Due to the considerable health risk associated with the hotel and its restaurant (and the importance of health issues over generic amenities) and the service attitude to the health risk my rating is "terrible". Otherwise the hotel was clean, rooms rather new and stylish.

(For your information, 2012 June 22nd - 23rd was a national holiday in Finland. During those days many venues are closed in the capital region Helsinki, however most of the restaurants seemed to be open in Naantali. Kultaranta Resort seemed to host many clients, judging from the amount of enjoying the hotel breakfast.)

  • Stayed: June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
3  Thank robertoTer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 - 28 of 40 reviews

Reviewed June 7, 2011

We been there for two weeks in business trip. It's excellent, quiet and peaceful place, excellent to rest after full working day. We stay in oneroom apartment, which included shower, ref, LCD TV, table 2 beds, one sofa (could be used as bed), chair and rocking chair, you could prepare café or tea, all necessary included, room equipped with air-condition. Surrounded by forest and beautiful nature. Possibility to prepare BBQ in front of your room. Free GYm, parking, laundry, WIFI. Resort situated in ~6-8 km from the center of Naantaly, 4.5 km from harbor. During 1st week of our staying there, breakfast was "so-so", but later everything become in normal condition. Fresh fruits, possibility to choose potato, eggs, sausages, mushrooms, grill tomato. From June is possible to rent a bicycle. And of course it fully specialized for golf players. We definitely will stay there next time.

  • Stayed: May 2011, traveled on business
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2  Thank xoxoJI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2010

On our bicyle tour in the Finnish archipelago we stayed the last night in this hotel. We ended up here as other places in Naantali were full as it was a weekend in July. We were initially dissapointed that we couldn't get to the center of Naantali and had to go outside the town into a golf resort. Dissapointment subsided as we got there, the room was rather new, super clean, stylish, large and comfortable. The room included a small patio. The restaurant was on a beautiful spot with a view to the golf course and nice food.

And yes, there was also other guests apart from us and the golfers, apparently it is popular at least amongst families going to the Moomin-world in Naantali.

  • Stayed: July 2010, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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2  Thank her_shadow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2017 via mobile
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Stayed: July 2017, traveled with family
Thank Turunen_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2017 via mobile
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Stayed: July 2017, traveled as a couple
Thank KatriinaEH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2017 via mobile
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Stayed: June 2017, traveled as a couple
Thank Topi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2016 via mobile
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Stayed: August 2016, traveled with family
Thank Laurent A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kultaranta Golf Resort

Address: Saerkaensalmentie 178, Naantali 21100, Finland
Location: Finland > Southwest Finland > Naantali
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Spa
Hotel Style:
Ranked #2 of 2 Hotels in Naantali
Price Range: $98 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kultaranta Golf Resort 4*
Number of rooms: 40
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