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“Average Hotel with very poor service”

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The Pearlview Regency
Ranked #22 of 23 Hotels in Kannur
Reviewed December 29, 2013

I booked this hotel as it looked only good hotel in Tellichery. I had booked 2 pool view cottages however it was a waste of money as the pool was not usable at all with insects floating on the top. I requested the staff to clean the pool but was of no use. A/c in one of the cottages was not working properly and despite raising the issue it was not fixed. Room and restaurant service was horrible to say the least. I ordered dinner and was told that it will take 30 mins to serve. No one turned up even after 45 min and these guys even stopped taking the calls. I had to go the restaurant 4 times before the food was served to us after 1.5 hours. Simply pathetic experience!

  • Stayed: December 2013, traveled with family
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Thank Varun4900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 - 27 of 31 reviews

Reviewed December 11, 2013

Though this is considered as the only respectable hotel in Tellichery it disappointed us. The tariff is 3 star but service and quality is no-star. The rooms are poorly maintained and the towel, linen and the shower are not clean. Food is hopeless and one member of our group got diarrhea after consuming a dish there.
Though we stayed there only for a night we had very bad experience. The dinner was arranged by the pool and there were no lights, the food came half an hour late and the buffet was very paltry and tasteless. Their idea of a Manchurian dish was to pour a lot of Soya sauce and it was bland.
Overall we felt cheated.

Room Tip: Choose rooms facing the pool.
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  • Stayed: November 2013, traveled with friends
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1  Thank Devidas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

Had gone for a meeting at Thalssery which was scheduled to be held in this hotel and therefore i booked the same. The cost was reasonable. The front desk personal were warm even at wee hours of the morning. I was initially taken to a room when the attender realized that the electricity connection was not working properly. So i was taken to a second room. The room was decent, quite and clean.
Room service was however slow, and sometimes confusing. The first night when i asked for coffee they initially brought tea which was then changed.
The conference room facility was adequate.
The window view form the room was however fantastic which compensated its distance from the sea beach

  • Stayed: February 2013, traveled on business
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Thank drsuparna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

If you are travelling via road and have your own vehicle ,then this can be a suitable stop for your Kannur based work.Just on the highway ,about 15 kms from Kannur,hotel is very much value for money by the standards compared to most of the Kannur hotels. They still have a lot of improvement to do in terms of service but nevertheless ,you wont find anything much to displease you. Food is just average.Would be better if you go out and have something.Spacious rooms and well maintained vicinity.

  • Stayed: September 2013, traveled on business
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1  Thank annarocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

Its a decent hotel @ tellicherry or better known as thalassery. The hotel has it in to be a good one, but due to low clientele, they maintain it that way. Nevertheless, the hotel offers a pool, a baby pool, kearla ayurvedic spa, restaurant and a bar. The food is good, the service is decent and the rooms decent. Overall a good place to stay if you are with family.

Room Tip: If you want sea view, book a room in the building. The cottage rooms does not have a sea view. Insis...
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  • Stayed: June 2013, traveled with family
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1  Thank AnoopPoonja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2013

Nice location & view. Been there twice, first time 2 years back, and second in February last. Very good property. Its improved from bad. Good staff, trying their best to help. All people are trainees, so no one knows what to do, but ask them, they try their best. If you find any mistake, tell them they correct it and will not repeat it. I stayed in a cottage, Apart from the eerie smell in the rooms the first time you enter, the room was good, may be the smell was because no one ever used it or due to moisture. But overall a good place to stay in thalassery.

  • Stayed: February 2013, traveled on business
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1  Thank Kiran_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

We stayed here fo one night when we were visiting the city, The people are basically nice and try to help, though when we stayed almost everyone there was a trainee, I guess that service might have been better if the regular staff was around. We stayed in the Ac deluxe room. Have to agree with the earlier review that though the place is clean it is run down. It would do good to pay attention to fine details, like cleaning the grime between the tiles, and the bathtub in the room we stayed in definitely needs to be replaced. Not sure if the town has better options. But, attention to the small details is what makes the difference.
we found the corridors claustrophobic, but that cant be helped, the building is designed like that.

  • Stayed: December 2012, traveled with family
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1  Thank apukash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Pearlview Regency

Address: Pearlview Junction | Tellicherry, Kannur 670 101, India
Location: India > Kerala > Kannur District > Kannur
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 23 Hotels in Kannur
Price Range: $22 - $36 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Pearlview Regency 3*
Number of rooms: 52
Official Description (provided by the hotel):
The Pearlview Regency, the "Pearl of Malabar" and one of the best properties of Kerala. We are located on the Tellicherry- Kannur Highway. Discover the charm and experience of the Pearlview hospitality. The serene calm environs and the surrounding green canopy of trees will certainly enrapture as if you are on the banks of the Koduvally river join the Arabian sea in the north. The Pearlview amenities and facilities include guest rooms, luxury cottages, 24 hr coffee shop & ice-cream parlour, swimming pool, kids pool, multicuisine family restaurant, lawn services, travel desk and Ayurvedic treatments & massages. We have the facility to conduct and arrange grand weddings, Mehendi nights, international conferences, business meets and receptions at Pearlview Gardens and Manatt Hall (AC). The Pearlview Regency also offers a host of facilities that include sightseeing tours to nearest tourist destinations viz. Muzhapilangadu Drive in Beach (longest in Asia), Tellicherry Fort, Payyambalm Beach, St. Angelo Fort, Dharmadam Island, The Great Overburry’s Folly, Old English church and many more. The honeymoon/ holiday family packages of all seasons with varieties of plan, including Ayurvedic, treatments, Kalaripayattu, Kadhakali and Theyyam are optional, from part of the many packages offered by us. ... more   less 
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