The price we paid for a family room (over $600 a night) would put this lodge in a category where you expect outstanding service. Here is what we found.
- The staff consists of enthusiastic and friendly young people. Martina, Theo and Terra were especially helpful.
- The location, on the Abel Tasman trek, is unique.
- The rooms are modern and attractive.
- Dinner was good, though not exceptional. There is no evidence of using fresh ingredients from the on-site garden.
- The pizzas are excellent.
- The manager, Sue, rectified a problem (see below) in a very satisfactory manner.
- Breakfast (included in the price) was just OK, and on the first day very poor. They were out of fruit and yogurt because "the boat hasn't come in for a few days". BTW, we came by boat.
- When I took a shower the first day the bathroom flooded. My son checked and found a clump of hair the size of a mouse in the shower! This should have been addressed by housekeeping.
- Prior to our arrival, when my husband and son saw on the website that you can go to a salmon fishing farm, we added a third night. When we looked into booking this activity we were told that you can't really do it in one day unless you charter a helicopter ($1000 +). When Sue, the manager, saw my husband and son's disappointment she first offered to refund the third night with not penalty (if we chose to leave), and then she and her fiancé, who were going to get provisions, used their 4 wheel drive to give my husband and son a ride to the farm and back. This was very much appreciated.
- Every activity, except for hiking, involves a stiff additional charge (e.g. $140 per person for kayaking).
All in all, the main issue is that the price for this lodge sets expectations which are not fulfilled.
- Official Description (provided by the hotel):
- Awaroa Lodge in the heart of the Abel Tasman National Park has no direct road access so it is essential you arrange transport prior to your stay; our friendly Lodge team can assist you with options, pricing and bookings. Transport is available from Kaiteriteri, Marahau or Totaranui by sea shuttle or water taxi or from more or less anywhere else at the top of the south (or Wellington) by fixed wing plane or helicopter. Just minutes from the Abel Tasman Coastal Track, the lodge offers a remote and spectacular coastline with magnificent scenery, wildlife and native terrain in pristine condition. The lodge 's 26 rooms consist of standard, superior and family suites featuring an ensuite, bar fridge and tea and coffee making facilities, with views of picturesque wetlands and native forest. All guests are encouraged to appreciate the natural surroundings. We make this a little easier without the distractions of modern day life - no mobile phone coverage or in-room televisions make this the perfect place to totally get away! Enjoy the lodge's facilities including a cosy fireplace in the library, internet access, an organic garden , where our onsite restaurant and outdoor pizzeria source the freshest ingredients. Let our team at the activity desk arrange your guided tours. Explore the natural surroundings by tramping or sea kayaking or just laze on the golden sandy beaches of Awaroa Bay. Awaroa Lodge is the ultimate secluded getaway perfect for a romantic escape, family holiday or unique group experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, TripOnline SA, Travelocity, Cheap Tickets and Priceline so you can book your Awaroa Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Awaroa Hotel Abel Tasman National Park
- Awaroa Hotel Nelson