I often use Tripadvisor in deciding on which hotel to book when I'm going to an unfamiliar place. I have never written a negative review on tripadvisor, but I didn't want anyone else to move forward with this hotel group without this information.
We had made a reservation online. There are terms and conditions associated with the booking, as expected with any hotel reservation. Before making a reservation, note that they will charge you a $25 change fee and a $25 cancellation fee no matter how much in advance you change/cancel the reservation. Also note that while they charge you money to cancel your reservation, they will not actually refund you money.
These terms are very different from most small and large hotel chains, and independently owned hotels and B&Bs. With their terms and conditions being so restrictive and inflexible, they should make it front and center versus having you click to a different page.
I also asked their customer service people why they charge this amount and have such policies in place and they were unable to answer the question. I even asked if it was due to additional administrative costs, etc, but the customer service person said "it was just policy".
BEWARE OF THE MANTRA GROUP.
- Official Description (provided by the hotel):
- Awaroa Lodge in the heart of the Abel Tasman National Park has no direct road access so it is essential you arrange transport prior to your stay; our friendly Lodge team can assist you with options, pricing and bookings. Transport is available from Kaiteriteri, Marahau or Totaranui by sea shuttle or water taxi or from more or less anywhere else at the top of the south (or Wellington) by fixed wing plane or helicopter. Just minutes from the Abel Tasman Coastal Track, the lodge offers a remote and spectacular coastline with magnificent scenery, wildlife and native terrain in pristine condition. The lodge 's 26 rooms consist of standard, superior and family suites featuring an ensuite, bar fridge and tea and coffee making facilities, with views of picturesque wetlands and native forest. All guests are encouraged to appreciate the natural surroundings. We make this a little easier without the distractions of modern day life - no mobile phone coverage or in-room televisions make this the perfect place to totally get away! Enjoy the lodge's facilities including a cosy fireplace in the library, internet access, an organic garden , where our onsite restaurant and outdoor pizzeria source the freshest ingredients. Let our team at the activity desk arrange your guided tours. Explore the natural surroundings by tramping or sea kayaking or just laze on the golden sandy beaches of Awaroa Bay. Awaroa Lodge is the ultimate secluded getaway perfect for a romantic escape, family holiday or unique group experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Agoda, Priceline, Travelocity, Expedia, TripOnline SA and Cheap Tickets so you can book your Awaroa Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Awaroa Hotel Abel Tasman National Park
- Awaroa Hotel Nelson