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“First and last time”
Review of Purple Pakora

Purple Pakora
Ranked #14 of 88 Restaurants in Congleton
Certificate of Excellence
Dining options: Late Night, Delivery, Reservations
Restaurant details
Dining options: Late Night, Delivery, Reservations
Reviewed December 11, 2012

We tried Purple Pakora for a takeaway on Friday 7th November. We were told to collect at 8pm, we arrived on time to collect only to have to sit and wait there for an additional half an hour no apology for the wait when food eventually arrived.

Got home to realise that the Chicken Tikka Madras we had ordered we were in fact given plain Chicken Madras, we orded boiled rice was given pilau rice, we ordeded two portions of chips were given 1 portion

The food tasted no better than anywhere else you would get in Congleton so cannot understand their expensive menu but to actually mess up on the order like they did for the money we spent was just plain annoying!

We won't be going back and will stick with the other places in Congleton, actually would prefer McDonalds than going back their!!!

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Thank BBFlorence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moz C, General Manager at Purple Pakora, responded to this reviewResponded January 6, 2013

Thank you for taking time to post your review. At The Purple Pakora we are constantly striving to deliver a high quality dining experience for all our diners. However on very rare occasions mistakes are made. I can only apologise for you not receiving the correct take away you ordered. If you had contacted the restaurant immediately with regards to your incorrect order we would have quite happily redone the whole order for you and delivered it to your home address at no extra cost or burden to yourself.
I am also very sorry to hear that you also had to wait an additional half an hour on arrival. The reason why this situation occurred was because we had a temporary member of staff on shift that night answering calls and taking orders. She was unware that during certain periods in the night, take aways take slightly longer to prepare as we have a larger proportion of people dining in with us. Although this should not be construed as an excuse, it just gives you an idea of what went wrong with timings for collection.
Once again I would like to apologise for your unpleasant experience at The Purple Pakora and hope that McDonalds can suffice to your culinary requirements.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (303)
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263 - 267 of 303 reviews

Reviewed December 1, 2012

Just been to the Purple Pakora in Congleton as a small group for a birthday.
The food was excellent, but what motivated me to come and write a review was the service.

It isn't an exaggeration to say it is the best service I have ever had at a restaurant. Waiters were unobtrusive, but extremely attentive (just one example of this is noticing that the mango chutney was by far the most popular on our table, and offering to refill it).

When booking, they asked if it was for an occasion - and when we arrived our table had balloons on it. At the end of the meal they also provided a free ice-cream with an indoor firework to the birthday girl, took a photo, and provided a card with the photo in and a £5 voucher against any future meal.

Even without going the extra mile for the birthday, their service was the perfect level of attentive without being in your face and polite without being subservient.

And on top of that, the price was perfectly reasonable too.

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3  Thank bazzabear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012 via mobile

Very clean and modern restaurant, great atmosphere, food and service excellent. It is probably the best restaurant in congleton, no complaints, great experience, will be back again. Thankyou Purple Pakora.

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2  Thank Onzedouze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2012

Where do I start. Lovely modern decor and a really great feel to the place. Was really busy which created a buzzing atmosphere and a really great ambience. The food was perfect, had subtle spices and the lamb was so tender, it is to die for. Nothing was too much trouble for the waiters who were always on hand to help and give advice. Keep up the good work Purple Pakora.

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2  Thank Martina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2012

We have been here 5 times in 6 months and without fail the food is excellent. Whilst not particularly cheap, it is definitely the best Indian in Congleton. The service is much better during the week than at the weekend, when it can be a bit lacklustre and stressy and make you feel like you're not important.

If you have one of their banquets you get huge amounts of food and refilled dips which is great. We went for my birthday and they sang a song and gave me a card with a photo in of me & hubby together with a bowl of ice cream with a big sparkler!

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Thank Pipstar1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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