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“Some training in customer service badly needed”
Review of Hotel Libra

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Hotel Libra
Ranked #1 of 1 Hotels in Senj
Canberra
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Some training in customer service badly needed”
Reviewed June 3, 2012

We stayed overnight in this hotel enroute to Dubrovnik via Trogir in late May 2012.

On the positive side, the hotel was well located and the parking in the public car park on the waterfront was free. Room size was fine and the bathroom was also fine. The balcony was also great. The breakfast provided in the room price was adequate but could not compare with the Adriatic in Rovinj.

On the negative side however was the reaction of the staff to a problem (the fridge didn't work and we had some food and drink we needed to keep cool). Q: Can I get another fridge? A: No. Q Can I change rooms to one where the fridge works? A: No point none of them are working. Q: What is the problem? A: Oh, we have to get them all serviced before the season starts. I wonder when the season was going to start for them as June 1 was less than a week away.....

Another strange thing was that clean linen was provided but you had to make your own bed.

My recommendation would be to locate private accommodation or stay at the nearby Art Hotel which was very basic but didn't pretend to be anything else.

Nanedaus

Room Tip: Check the room first, get one of the higher rooms as the road directly in front of the hotel is the...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nanedaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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roma
Level 4 Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 29, 2011

The hotel is right in front of the sea in a very good position, they also provide you with a free parking ticket. The positive things stops here.

Not a single smile from the check-in to the check-out, very poor service.
No wi-fi while it is advertised as included in the price. Same thing for the fitness.
I had much better breakfasts in some hostels, this one was simply ridiculous. The orange juice was orange water and there was only bread instead of croissants. There was a cake but you had to ask for it.
They clean your room only if you ask!

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank emille_naty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Level 4 Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 8, 2011

Libra hotel is a recent 4* hotel in the Senj waterfront area.
Rooms are a reasonable size (bathroom of my room was however very small, too small for a four-star hotel, the basin wasn't even big enough to wash one's face), bed was very comfortable and linen good quality. Upon booking I asked if they had wifi internet and they confirmed they had free wifi, however once I checked in the wifi didn't work. I eventually discovered it only worked on the 3rd floor of the hotel. The receptionist reacted as if he knew of the problem all along but didn't take any action towards solving it.

Breakfast included in my room rate was rather disappointing, only bad croissants, yogurt and a coffee machine that only gave hot water and bad cappuccinos.

On the good side, you can leave your vehicle in the parking on the waterfront - the hotel will pay for the parking fees.

Stayed May 2011, traveled on business
Helpful?
3 Thank twill_ambition
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Libra

Property: Hotel Libra
Address: Obala Dr. Franje Tudjmana 8, Senj 53270, Croatia
Location: Croatia > Lika-Senj County > Senj
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Restaurant Room Service Spa
Hotel Style:
Ranked #1 of 1 Hotels in Senj
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Libra 3*
Number of rooms: 39
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