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“Poor flexibility”
Review of The Boat Hotel

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The Boat Hotel
Ranked #1 of 1 Hotels in Boat of Garten
Edinburgh, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Poor flexibility”
Reviewed February 12, 2014

Have stayed here before and enjoyed it (despite faults with the room) however after having booked recently, I phoned 5 days after booking to say that my wife was now seriously ill and could we move the booking back to a later weekend. Because we were now within 6 days of the booking they refused to do so and charged us for the full amount (over £260).
I feel that a little bit of flexibility could have gone a long way, especially for previous customers and that this reflects very poorly on the attitude of the hotel management.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Derek D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boat Hotel M, Front Office Manager at The Boat Hotel, responded to this review, February 17, 2014
Thank you for your recent review on Trip Advisor.

Despite not staying with us on this occasion, we appreciate your comments in regards to what would have been your stay with us. We have a few different rates available at the time of booking, ranging from fully pre-payable to rates that have a shorter cancellation period. Rates are confirmed at the time of booking along with the cancellation policy which is again reiterated on booking confirmation.
As a gesture of goodwill we did try various options to allow you to retain the monies, but it was unfortunate that we were unable to do so on this occasion.

Kind regards,

Shona MacLachlan
Front Office/Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,270 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (353)
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English first
Wirksworth, United Kingdom
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 11, 2014

Stayed here as got a good deal via the 'Wowcher' website. Despite it being February the hotel seemed reasonably busy. Room was generally good though carpets were somewhat threadbare and curtains were torn. Bathroom was excellent, newly refurbished with both a bath and shower. We stayed two days and there was no hot water on one of them - not good.
The staff repeatedly said that Wi-Fi was available in all rooms but despite trying on several devices we failed to get a good signal even in reception. Very frustrating.
So whilst we enjoyed our stay it was not without problems. Sort them out and it would be 5 star.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grantown On spey Scotland
Level 6 Contributor
181 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed February 2, 2014

Decided to give the Boat bistro a try for Sunday Lunch. They offer two courses for £12.95.

Got nice table next to fire. Prompt service with drinks. Told no Salmon as smoked salmon starter and no Salmon main course.

So for starters that left pate or soup. Mains Pork or Vegetarian risotto.

Not great choice 2 of each. In this day and age it should be far better choice than that.

Starter of pate was very good. Main course one piece pork sitting on bed of mashed potato and vegetables. Like vegetable al dente but not al dentures. Undercooked green beans and carrots.

Good service, poor choices and main course pretty disappointing.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank pwd1690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fife
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 27, 2014

Went up to the Boat hotel on Saturday 25th o January for a burns night with my wife and maw n paw. all I can say is what a great time we had! well worth the journey, the staff couldn't do enough for you very hard working but with a smile. entertainments manager Isobel( who was once a disco dancing champion) can fairly cut the rug (dance really well) ask her to give you a demonstration if you bump into her, brilliant!!. once again thank you, we will be back. PS the food is to die for.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vingFife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 20, 2014 via mobile

Stopped off here for lunch and a pint on day 2 of a 3 day walking break, heading to Aviemore for the evening.

Soup and Sandwich was excellent - homemade and very good quality brown bread for sandwiches.

Tried the Belhaven Black stout beer - was excellent and a great alternative to Guinness.

There is a great restaurant area with amazing views and public areas were spotless. All in all appeared very charming and typical of many Scottish hotels.

Would definitely like to stay here some time, maybe when doing the full length of the Speyside Way.

Stayed January 2014
Helpful?
1 Thank Rman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 15, 2014

Really loved this hotel. Rooms were nice, staff were great, and the food was excellent. Was here with wife and 2 daughters 5&7 and the walks that start and finish at the hotel are amazing. My girls walked 5 miles through the Forrest's and loved it. Nice log fires on our return. Will be going back definately.

Room Tip: Go for the delux as very nice
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank berniee50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 14, 2014

This hotel was a nice way to finish a winter mountaineering mini break. The previous two nights were in a local youth hostel so I thought I'd be good to myself! I'm not a proper mountaineer: I like my creature comforts.

The cost of the package (room, evening meal and breakfast) actually cost less than my SYHA bunk bed and three course meal in Aviemore on the previous night (the Old Bridge Inn if you're interested - excellent but pricey food). I couldn't quite believe it. Admittedly it was a very quiet Sunday night in January. I'd happily return in season and pay the corresponding fee.

The fixed price menu (included in my package) had half a dozen starters, mains and deserts to choose from. Wasn't quite up to Old Bridge Inn standards but I think the rest of the menu is designed to compete - looked excellent.

Lovely staff too. A special thank you to the receptionist who gave me some ibuprofen for my aching neck. I had taken a tumble on the hills earlier, it was a Sunday night and there wasn't a shop open for miles.

The classic room was spotless. There was free wifi in my room as advertised. Not huge bandwidth (maybe 3 meg) but fine for most stuff.

The breakfast menu looked great too - pity I was in a rush! I'll be having the Arbroth smokies next time. I did have time for the museli and coffee - from my own cafetière no less.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yumyumpowder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Boat Hotel

Property: The Boat Hotel
Address: Deshar Road, Boat of Garten, Aviemore PH24 3BN, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Aviemore and the Cairngorms > Aviemore > Boat of Garten
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Boat of Garten
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Boat Hotel 3*
Number of rooms: 34
Official Description (provided by the hotel):
Arriving at The Boat Hotel for the first time can be compared to returning as house guests of a close friend, where needs are anticipated before arrival and the welcome is genuine. Where else can you wear your Hunter wellies at 8am, golf spikes at 3pm and dress up or down for dinner? But while we offer our guests comfort, some luxury and indulgence, this is not a stuffy hotel where you can’t sit on the furniture or let your kids enjoy themselves. Nestled in a tranquil picturesque setting deep within the heart of the Cairngorms National Park, near Aviemore, lies the historic and unique award-winning Boat Hotel & Bistro. Adjacent to the renowned Boat of Garten Golf Club, we boast 2 AA Rosette food and stylish yet relaxing accommodations with exhilarating views. The Boat Hotel is a place where you can relax and enjoy your well deserved leisure time, then put your feet up. Hotel Highlights: * Dining options - 2 AA Rosette Bistro & Bar Dining * Range of guestrooms including king bed, deluxe garden terrace & four poster junior suites * Child friendly hotel near Landmark Forest Adventure Park and kids stay & eat free * Meeting & events facilities for up to 65 * Close to the Cairngorm Ski Resort and adjacent Boat of Garten Golf Club Events Diary. Whether you're looking for an active or relaxing break, an inspirational meeting or private dining venue for your next event, planning a fabulous wedding, looking to indulge in a glass of your favourite tipple by the log fire or simply join us for some of the best food in the Cairngorm National Park. The Boat Hotel & Bistro combines historic charm with modern facilities to provide the leading destination and first choice country retreat hotel in the Aviemore area. ... more   less 
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Also Known As:
Boat Hotel Of Garten
The Boat Hotel Boat Of Garten, Scotland

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