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“Call Gordon Ramsay”

The Cruachan Restaurant
Ranked #4 of 5 Restaurants in Dalmally
Restaurant details
Reviewed October 29, 2011

We were staying locally and visited Portsonachan for a meal. Worst decision of our holiday, the food was really very poor and service left a lot to be desired. A definite candidate for one of Gordon Ramsay's make-over visits, needs a whole lot of re-training in terms of customer service and cooking skills.

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4  Thank Lily J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9 - 13 of 13 reviews

Reviewed September 11, 2011

We didn't stay at the hotel, so no comment for the rooms.

We just stopped for a snack and a coffee and what a mistake we did. Undrinkable coffee, horrible sandwich and chips. The view to the Loch as other reviewers wrote, was impeded from condensation on the windows. Tables were filthy too, like never been cleaned before. Service took ages. Overall, just stay away.

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3  Thank baik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2011

Every year we ( 2 couples) go to Loch Awe and enjoy a week's fishing/ reading/ eating and catching up. One of our traditions is going to the Sonachan Hotel on our final evening for dinner. In the past we have had some great food in the bar area and the restaurant. We had been reading trip advisor and knew that standards seemed to have fallen but decided to give it the benefit of the doubt.
We ordered and waited the best part of an hour for our meal. One of our friends had ordered cullen skink which never arrived. We waived the offer of having our main courses taken away and the soup brought, because by then we were all quite hungry. The best that could be said of our meals was that they were edible, vegetables were overcooked, and plates ranged from overheated to clay cold. Deserts were adequate. The service was cheery, but clearly communication between waiters and the kitchen is poor. When presented with the bill, we found that the cullen skink was still on the bill but this was so cheerfully struck off that we imagine this was not the first time this has happened.
it would be a tragedy if this beautifully located hotel were to close and I fear that this may happen if the management don't get to grips with their considerable problems.
Rose

1  Thank RozNewcastleUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

Went here on 11th of June and would not recommend it. The location is excellent with great views but that is where the excellence stops. Unfortunately I had not read other reviews before booking. Did not stay in the accommodation so can’t comment it.

Yes, it is like Fawtly Towers. In fact the locals actually laughed when we told them where we were eating. They also wished us good luck.

I booked several months in advance and phoned 2 weeks to confirm, despite this they still had no evidence of our booking. The service was some of the worst I have ever received; at times we were convinced it must be a setup for a reality TV programme. Don’t let the hotel’s smart website fool you. The actual menu was quite different to the sample menu.

It took ages to get drinks and even then the bottles were just deposited on the table. Fortunately they were screw top so we did not have to look for a corkscrew like the couple at the table beside us. Despite some chat from one waiter about no tap water (what do they wash the salad in?) we eventually managed to get a jug of tap water from another waiter.

The night continued like this and it was clear from looking around that everyone was experiencing the same poor treatment. The staff seemed oblivious that most customers were not happy and there was discussion between tables as to how poor things were. Dishes seemed to be going back to the kitchen from many of the tables, some people left between courses.

Our food was average to poor, some of the dishes were cold and many of the langoustines were missing their claws. It was not the meal I expected having seen the online sample menu. Fortunately nobody got ill like.

My advice would be to stay well clear of this place, don’t get sucked in by the posh website. Don’t encourage this sort of substandard hospitality in Scotland- it’s not welcome.

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6  Thank alross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2010

Had the worse fish and chips i have ever had,the batter was all soggy not a crispy bit at all, it was my first meal in the hotel and with it being a fisherman's holiday thought the fish would be lovely, the table was dirty when we sat down and the waiter never even wiped it then put our cutlery on the table .servise was very slow having to ask for items several times,food was cold, the area is perfect if u just want to chill of fish but no entertainment at all.

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Thank patricia2010186402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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