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“Terrible night sleep”

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Best Western Diplomat Hotel & Spa
Ranked #6 of 10 Hotels in Llanelli
Llanwern, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Terrible night sleep”
Reviewed November 17, 2013

We also picked this hotel with living social deal.
Started the day with the spa and treatment. Spa is clean, they looked after us with complimentary drinks. Good sauna and steam room. Pool not big but good size for size of facility. Jacuzzi was great. Both had treatments, supposed to be half hour each but one was just over 20mins and other 25mins. Massages were ok, have had better but what we paid through deal we can't complain. So we would give this part 3/5
Checked into room, we were on first floor. Room very clean and great size. Had everything we needed and expected. Bed lovely and comfy.
Had our 3 course meal, we'll this was fantastic. Good choice off the menu. Food of a very high standard and would definitely eat here again. Only grumble was starter took 40mins to arrive. But we over looked that as rest of service was of a high class and they looked after us with a personal touch. 5/5
Visit at this hotel was going very well until the most important part of a stay at a hotel is the sleep. Our room was on the first floor. Which is just above the bar area. We tried going to sleep but the noise from the ground floor was unbelievable. Noise of people from the bar area. we phoned reception at 1:30am and asked them can they keep the noise down. Nothing changed, phoned down again at 2am and still nothing. Then again about 2:30 and still nothing. We eventually got to sleep about 3:30 when all noise calmed down. If we hadn't had a couple of drinks earlier we would have packed our stuff and driven to the travelodge for a peaceful sleep.
Then you have to be up by 9am to have breakfast before they stop serving. So we had very little sleep and ruined the next day.
Breakfast was ok, not as good quality of food as the dinner from the night before.
We asked to speak to manager after breakfast and told receptionist about our stay. to be told she should be here soon. We said we'll go shower and check out and speak to the manager then.
Came back to check out and told manager on way. Waited 10mins and no manger. So we left as probably to busy to speak. Not great customer service.
So overall, would we stay there again. Probably not. If we on a different floor maybe. But I wouldn't pay to find out. This was potentially going to be a great stay and review.
But the sleep is the most important part of a night stay. Felt let down by customer service.
I would not have paid full price for this stay

Room Tip: Don't book room on first floor!
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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461 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
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English first
Newport, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 10, 2013

Lovely hotel and Spa. Booked a special offer for Dinner B & B and we were not disappointed. Lovely afternoon in the spa, including massage for two, and then watched the match in the bar. Dinner was lovely with the quality of food really very good. The restaurant manager and waiting staff were friendly, fast and efficient. Rooms were well appointed comfy and warm.

Room Tip: We had a room in the old house close to the spa which was handy
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level Contributor
98 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed November 6, 2013

Stayed overnight at The Diplomat instead of the mother-in-laws as it was a special occasion, my birthday. Last time we stayed here was 27 years ago, when we held our Engagement party!! The hotel has been extended and modernised since then, yet still retains its small personal charm.

My daughter and I had a few hours in the spa, peaceful until the private swimming lessons started, so that spoiled our time a little.

Our room was fabulous, plenty of room, large bathroom and very comfortable beds.

Dinner in the restaurant was amazing. Chef Wendy bent over backwards for us, prepared a selection of mixed starters, and came out of the kitchen to ensure that our meals were ok, and they were!

Hubby & I had the most delicious Welsh rump steak, dauphinoise potatoes and veg, finished off by home made desserts.

I really felt spoiled on my Birthday, and will go back again.

Room Tip: Ask for one overlooking the front car park and gardens, in the new wing. They seem to be very spacio...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juliet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, England, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 4, 2013

The hotel is really beautiful and very relaxing with beautiful views at the front, from various balconies, as it's set on the hillside. The restaurant is luxurious with excellent service and fantastic menu and breakfast has such a wide choice to cater for everyone! The spa made the weekend so relaxing with it's pool, jacuzzi, sauna, steam room and gym and the shoulder, neck and back massage was just perfect with complimentary jug of iced water supplied! The room was large and spacious like a penthouse suite at the front of the Hotel! If you love good service with genuinely friendly staff in a Hotel with warmth and character and not asking for' over-the-top' prices you will love this hotel! Can't wait to come back! Hopefully for one of their special entertainment nights!

Room Tip: We stayed in room 24 which was just perfect! They can even cater for you if you want to go away with...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 31, 2013

stayed here on a groupon weekend had a fantastic stay. lovely spa downstairs will def go back.. A little bit far from town center. staff could not do enough for us. we had our car locked in a car park in town. the looked on the internet to see when the carpark was open again.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wesgates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 15, 2013

We viewed a number of wedding venues after deciding to get married. After visiting The Diplomat and speaking with Byron it didn't take us long to make our decision. Byron seemed genuinely interested in our wedding and his obvious experience put us at ease and filled us with confidence.
9 months passed in the blink of an eye and finally the big day was upon us. The day ran smoothly from start to finish. Nothing was too much trouble for the staff. Byron and Sheldon in particular are brilliant in what they do. The food both in the day and evening was outstanding and exceptional value for money. All our guests commented on how lovely the day had been and how good the staff at the hotel were. I would not hesitate to recommended The Diplomat to anyone who wanted a well planned, hassle free wedding. I will certainly consider booking for any further special occasion. A big THANK YOU to all the staff and management. You made it a day to remember.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JT1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmarthen, United Kingdom
1 review
Reviewed October 13, 2013

Were do i Start, i have so much to say about Diplomat Hotel Llanelli which is run by family. they made our Wedding Day perfect, i got to say the manager, wedding planner and the staff were wonderful they made my day so special. Our wedding day i will never forget with some beautiful photos, the food was outstanding, my room was beautiful. they all made my family and friends welcome .they were all talking about it, how wonderful the Hotel was and the Food was mouthwatering, all the room outstanding also they loved the beds, they have spa which we all used. all i can say is a big thank you to all the staff at Diplomat Hotel Llanelli for making my Wedding Day so Special xx

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeanette o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Diplomat Hotel & Spa

Property: Best Western Diplomat Hotel & Spa
Address: Felinfoel, Llanelli SA15 3PJ, Wales
Location: United Kingdom > Wales > Carmarthenshire > Llanelli
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Llanelli
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Diplomat Hotel & Spa 3*
Number of rooms: 50
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Also Known As:
Best Western Llanelli
Llanelli Best Western
Best Western Diplomat Hotel & Spa Llanelli, Wales

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