We also picked this hotel with living social deal.
Started the day with the spa and treatment. Spa is clean, they looked after us with complimentary drinks. Good sauna and steam room. Pool not big but good size for size of facility. Jacuzzi was great. Both had treatments, supposed to be half hour each but one was just over 20mins and other 25mins. Massages were ok, have had better but what we paid through deal we can't complain. So we would give this part 3/5
Checked into room, we were on first floor. Room very clean and great size. Had everything we needed and expected. Bed lovely and comfy.
Had our 3 course meal, we'll this was fantastic. Good choice off the menu. Food of a very high standard and would definitely eat here again. Only grumble was starter took 40mins to arrive. But we over looked that as rest of service was of a high class and they looked after us with a personal touch. 5/5
Visit at this hotel was going very well until the most important part of a stay at a hotel is the sleep. Our room was on the first floor. Which is just above the bar area. We tried going to sleep but the noise from the ground floor was unbelievable. Noise of people from the bar area. we phoned reception at 1:30am and asked them can they keep the noise down. Nothing changed, phoned down again at 2am and still nothing. Then again about 2:30 and still nothing. We eventually got to sleep about 3:30 when all noise calmed down. If we hadn't had a couple of drinks earlier we would have packed our stuff and driven to the travelodge for a peaceful sleep.
Then you have to be up by 9am to have breakfast before they stop serving. So we had very little sleep and ruined the next day.
Breakfast was ok, not as good quality of food as the dinner from the night before.
We asked to speak to manager after breakfast and told receptionist about our stay. to be told she should be here soon. We said we'll go shower and check out and speak to the manager then.
Came back to check out and told manager on way. Waited 10mins and no manger. So we left as probably to busy to speak. Not great customer service.
So overall, would we stay there again. Probably not. If we on a different floor maybe. But I wouldn't pay to find out. This was potentially going to be a great stay and review.
But the sleep is the most important part of a night stay. Felt let down by customer service.
I would not have paid full price for this stay
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- Also Known As:
- Best Western Llanelli
- Llanelli Best Western
- Best Western Diplomat Hotel & Spa Llanelli, Wales