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“A GREAT LITTLE MINI-BREAK”

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Best Western Diplomat Hotel & Spa
Ranked #6 of 10 Hotels in Llanelli
Cwmbran, United Kingdom
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A GREAT LITTLE MINI-BREAK”
Reviewed November 4, 2011

We stayed here for one night and, like many others, did so as because of the Groupon deal. There were four of us in total and the hotel kindly arranged for us to have adjoining rooms.

Check-in was a bit strange - we were asked if we'd like to 'opt out' of dinner, despite it being part of the package, and it felt as though the receptionist was encouraging us to eat elsewhere. We later found out that they had an event on that evening with 150+ covers and hotel guests were being warned that there would be up to 40 minute delays between courses...so that kind of explained it!

When we arrived in our room, we were very pleasantly surprised. The room had recently been refurbished, was nicely decorated and was immaculately clean.

Dinner was served in Trubshaws Restaurant which, like all public areas in the hotel, was a little dated and had a definite 1970s feel! The food was very good, however, the portions were fairly small. The desserts, which are not part of the package, were incredibly expensive - we paid £5.95 for the tiniest fruit salad with half a scoop of ice-cream. Overall, the service was good (some waitresses were just OK, while others were superb) and we certainly didn't experience the delays were were warned about at the start of the meal.

After a great night's sleep, we enjoyed a delicious breakfast and were delighted with the variety on offer.

All in all, we found this to be a great little overnight stay and a bargain at just over £30 per person. We'd recommend that you combine it with trips to some of the smaller local towns, such as Llandeilo and Llandovery, where you'll find a number of lovely gift shops, cafes and pubs.

  • Stayed October 2011, traveled with family
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Helpful?
2 Thank Daidrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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479 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Wales
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 31, 2011

My wife and I stayed at the Diplomat Hotel for one night 16th October. We stayed using a Groupon deal which provided us with dinner in the restaurant along with breakfast in the morning.
All the staff were very pleasant and helpful. The room was spacious, clean and comfortable. We used the spa swimming pool, sauna, steam room and jaccuzzi, these facilities were excellent. The evening meal in the restaurant was very good as was the service. Breakfast was enjoyable with plenty of choice. Check-out was very efficient.
We had a very relaxing stay and look forward to visiting the hotel in the future.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank cHeZ_Jackal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, Wales
Level 4 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 31, 2011

Stayed here as part of groupon deal for £69 - dinner, room, breakfast for 2.

The hote is nice and looks quite impressive.

Our room was in the annex - which was quite nice.

It was a big room that was quite old but had been decently upgraded. My only issue with it was there were no bedside lamps - you had the full main light on or nothing - really didn't make it relaxing. Also the window wouldn't close properly.. Despite this it was a decent room - nice comftorable bed to.

The staff were very professional and pleasant.

The dinner was good - limited menu, only one veggie choice, but nice food.

The breakfast was buffet in part, but also ordered and cooked, so really good.

The deal included the use of the spa - very nice gym, pool, and small but very good steam room and sauna. Very cleaning changing rooms.

All in all I think if you make use of the spa in particular this is an extremely good deal.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank newport.david
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level 5 Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 30, 2011

Amazing staff. Nicely decorated after Jan 2011 refurbishment. Good food nicely presented. Excellent facilities. Spa nicely done. Well organised. Brilliant Groupon value. Would recommend.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
200 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed October 22, 2011

We booked this hotel as we had a groupon voucher for £64

There was a wedding party on the saturday evening and in fairness when I booked the night I was advised of this. I said I appreciate that so can I have a room that's not above the reception area directly above the party. I was allocated room on 2nd floor and there was a litle bit of noise until 1ish but hey it's a wedding and it was nothing to complain about.

The staff were helpful and polite on most ocassions. The only down side was that with the groupon voucher it's 2 courses but only starter and main. You couldn't have main and dessert. It was a limited choice. However it was really nice . Even though it was a wait between meals, we expected that as it's nit a fast food place. We had mains and dessert . We paid for dessert. I would say looking at prices I've stayed in many best western and the prices were reasonably. The downside booking with groupon is limited choice on menu.

The room was clean and airy. Bathroom clean and appeared to be retiled.

Buffet style breakfast. Breakfast was ok. Sausages, bacon very nice. But the beans and apple juice was very bland.

Staff really helpful .
The leisure facilities have been refurbished . Pool jacquzzi steam room and sauna were great. At one stage we were the only ones using leisure facilities for over an hour.

It's about a mile from a trostre a retail outlet . And 8 miles from rhossili beach in gower.

On the whole had a really nice stay

  • Stayed October 2011
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Helpful?
Thank timike30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 19, 2011

My husbund and i stayed here on the 11th October . We had booked a groupon deal and fancied a night away but close by so we didnt have such a long drive. The hotel was very easy to find and was worth the 40 minute drive.
When we checked in we were greeted by a lovely young receptionist who helped us check in, we were given a lovely room which was the bridal suite. Very clean and nice room. We then used the spa facilities before heading down to dinner. Great spa , we didnt have any treatments but i will be going back there for some. Dinner was fantastic, great food served by great staff who were very attentive and made us feel relaxed and well looked after.
This hotel has a great feel to it, you do feel at ease but in lovely surroundings. Had a great nights sleep followed by a brill breakfast, again served with lovely staff. The food and staff made the hotel a great stay and i would def go back to this hotel. I have actually booked a spa day already so will be returning at one point soon.

  • Stayed October 2011, traveled as a couple
    • Value
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Helpful?
Thank Kerrytravelagent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantymoel, Wales
Level 4 Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 11, 2011

We stayed at the hotel for 1 night through the Groupon deal on 8 October. Check in was quick and easy, our room was modern and spacious with very comfortable beds. The spa area and gym are excellent - staff even brought chilled water to you at the poolside. There were 4 starter and main course options for the evening meal which we both enjoyed. A rather long wait between courses though. Buffet breakfast was very good. Although I tend to be a light sleeper when away from home I slept very well and did not hear any noise whatsoever. The hotel exceeded our expectations and came close to being as good as some 5 stars we have stayed in. We hope to return in future.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UKINFUTURE_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Diplomat Hotel & Spa

Property: Best Western Diplomat Hotel & Spa
Address: Felinfoel, Llanelli SA15 3PJ, Wales
Location: United Kingdom > Wales > Carmarthenshire > Llanelli
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Llanelli
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Diplomat Hotel & Spa 3*
Number of rooms: 50
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Also Known As:
Best Western Llanelli
Llanelli Best Western
Best Western Diplomat Hotel & Spa Llanelli, Wales

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