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“Bad experience”
Review of UY Proa Sur Hotel

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UY Proa Sur Hotel
Ranked #2 of 20 La Paloma B&B and Inns
Brussels, Belgium
Level 5 Contributor
90 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Bad experience”
Reviewed December 11, 2013

The building itself has great potential but the hotel turned out to be way too shabby for the price we paid. We were looking for a comfortable hotel and found instead almost inexistent wi-fi connection, tv not working, no hairdryer in the room (???), malfunctioning sauna etc. I also noticed that the room was not very clean and in the bathroom one of the plugs was torn off the wall.
The staff was friendly but way too relaxed and inexperienced. After 20' wait I had to go and collect myself the hairdryer from the lobby and there was no single word of excuses from them. It seemed that the staff was there by chance.
Not at all a 4 stars hotel.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Giorgia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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191 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Montevideo, Uruguay
Level 4 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 9, 2013 via mobile

Parking is outside; No roof. We have requested to restart wifi 3 times, air conditioner was not working in the first room, so we requested another room. Swimming pool is smaller than shown in the picture...
Hotel is pretty new, but maintenance and cleaning is not its best point.
There is solar water heater... So the hotel is GREEN... But sometimes hot water pressure is not good.
Receptionists are not nice at all... It is low season, the hotel is empty. We arrived 2 hours before check-in time and she requested to come back at 3 o'clock. They have everything to be a good four star hotel...however they need to improve maintenance, cleaning and the reception to make it a nice and neat place.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank thedreamerMontevideo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 6 Contributor
106 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed November 22, 2013

The room and the property were clean and functional. The bed was large and comfortable, but the rest of the room was quite small, little more than enough floor space to put your feet down after getting out of bed. The wi-fi signal was very weak in the room, although wi-fi worked well in the large sitting area in the lobby. The breakfast was good quality, but the selections were limited.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retrofuturistic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadway, North Carolina
Level 6 Contributor
109 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 15, 2013

It was almost like returning home when we checked into Proa Sur in La Paloma - again during the off-season. On this visit we had time to enjoy the heated indoor pool and the sauna, so our stay was even more special. And breakfast was as good as we had remembered. The multi-grain "media lunas" are excellent, and as a tea drinker I appreciated the warmed tea pot filled with boiling water! The orange juice was freshly squeezed! Our room was spacious enough and the bathroom modern and clean. Again, we enjoyed the view of the lighthouse from our window and rested well. Parking at the rear of the hotel is safe. You can say "hello" and give a pet (and maybe a little piece of the ham from the breakfast buffet) to the owner's dog who sleeps in the parking lot.

Room Tip: If you would like a view of the lighthouse from your room, ask for something facing the back of the...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadway, North Carolina
Level 6 Contributor
109 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 28, 2013

Having traveled extensively in Uruguay, I've had a lot of experience with hotel breakfasts. Proa Sur in La Paloma stands out for their special croissants: two in particular, the multi-grain and a special sweet one. Try both if you decide to stay here. The hotel's location right near the lighthouse is charming, and even though we had a room with a lighthouse view, and even though the lighthouse light was on all night, our sleep was not disturbed because the light was steady - not revolving. We simply closed our heavy curtains and the light was completely shut out. We had our beautiful view and a good night's sleep. The staff was polite. Although the room was not a large one, it was large enough. Bathroom was a bit small too, but all very modern, clean, and attractive.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 6, 2013

We stayed here over New Year and overall had an enjoyable time.

The staff were all friendly and the small gym and pool a nice little touch if limited. The beds were really comfy, and design of the room simple and tastefully done.

Unfortunately, we had a number of problems with our room, from being welcomed by a used nappy stinking out the bin, to having to change rooms beacause of a bad leak in the bathroom (clearly already a problem before we arrived and that had been literally papered over - not a fix). Even when we changed rooms, we then had a leak in the AC unit which led to water dripping and running down the walls whenever the AC was on....not wanting to change rooms again, we could live with this. TV and wifi were also lost in a storm, with TV not returning for the last few days of our stay, not a bit deal, but not great.

Breakfast provided plenty of choice but pastries and coffee were generally bad and nothing really felt fresh or good quality (highlight was the chocolate milk, strangely).

This hotel isn't far from getting it right, it just needs to fix the obvious snagging / structural problems and try a little harder to improve the quality of the breakfast.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montevideo
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 21, 2012

After a big storm we landed over the Proa Sur Hotel, they told us that they coudnt check us in, that they didnt have electric power or water because of the storm. They help us to find another Hotel.
From the men and women at the door, to the person in chanrge of the callings, all POLITE! and nice people, very concern about the long travelers and the weather- issue.
Next day they call us to say they were open , we checked in and oh wow!!!!! from the entrance to the elevator, to the room quality, the comfortable bed, absolutly nice and big bathroom-with tube, everything! The service was great also.
You name it....we are coming back!

Room Tip: Rooms on the top levels have the greatest views from the beach.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maqui H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about UY Proa Sur Hotel

Property: UY Proa Sur Hotel
Address: Avda. Nicolas Solari esq. Del Faro, La Paloma 27001, Uruguay
Location: Uruguay > Rocha Department > La Paloma
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #2 of 20 B&Bs / Inns in La Paloma
Price Range (Based on Average Rates): $
Hotel Class:3 star — UY Proa Sur Hotel 3*
Number of rooms: 54
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