I have experienced multiple instances of bad customer service in my time, but nothing can compare to the atrocious way myself and my girlfriend were treated at The Galley.
It was our second evening on our holiday to Luz, and after scouting the handful of beachside restaurants, we decided upon The Galley, as it looked to have an array of different food on offer, as well as a sea view.
It looked promising, but from the moment we stepped inside, things went downhill very rapidly. As we waited to be seated, a member of staff pointed out a free table in the middle of the room. He did not take us to the table, and he did not give us any menus or ask if we would like a drink.
After 5 minutes, someone eventually took our drinks order, however it took about ten minutes at least before we received them. We had also sat with the menus for just under 20 minutes waiting for someone to take our order.
Losing my patience by this point, I managed to grab the attention of a waiter who indicated someone would be over in one minute- to which I indicated that if this was not the case, then we would be leaving.
Needless to say, an English waitress came straight over and took our order.
During the time waiting for our food, I noticed that the waiting staff would always return to the bar at the back of the restaurant after dealing with one table- never paying any attention to anyone else as they passed through.
As someone who has worked in the industry, I can safely say that this is no way to efficiently manage a restaurant. Staff must always be looking to be as helpful to customers as possible, and this was simply not the case. It actually came across as if they were trying to be as least helpful as possible, especially as one waitress directed another to serve a customer, whilst she continued to wipe a table and then return to the bar.
Another observation I made was that the staff seemed to pay more attention to bigger tables. As a young couple we felt that we were being taken less seriously, and that somehow we would not complain about the service.
There is not much to be said about the food, we both opted for Piri Piri Chicken as it is a Portuguese speciality. There was nothing special about it whatsoever, simply average.
Upon paying, we both agreed that we would not leave a tip- something that I am normally funny about as I usually like to show my appreciation for being taken care of. However on this occasion, I did not feel like parting with my cash at all.
My suggestion to tourists would be to avoid The Galley, and go somewhere with better customer service, such as a McDonalds.