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“Very large apartment”
Review of Luz Ocean Club

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Luz Ocean Club
Ranked #7 of 8 Hotels in Luz
Certificate of Excellence
Hull. England
Level Contributor
278 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Very large apartment”
Reviewed June 3, 2014

We stayed in the waterside apartments which was obviously a private let as it had personal photos and belongings in it. The apartment was enormous 2 double bedrooms, lounge dining area and very well stocked kitchen with a dishwasher. The bathroom was also large and had a washer. The apartment was a 10 minute walk to the beach and 5 minutes from the 2 supermarkets. We could see the sea from our balcony. The reception was a 5 minute walk away. The staff were very helpful especially when we complained we had no housekeeping staff that day and the towels needed changing we had been informed they came mon, wed and Friday. At 7pm that evening 3 housekeeping staff turned up.
The only downside was on the morning of departure we had arranged with the reception staff to pick us up in the minibus and take us to reception to pick up the transfer coach to the airport. The minibus did not arrive and we ended up carrying our heavy suitcases approx 400 metres on cobbled pavements to reception were our transport to the airport was already waiting for us. The reception says it is 24 hour service well there was no one there at 7.30 am so we brought our appt keys home to England with us as there was nowhere to leave them as it was all locked up. The resort was very quiet but we really enjoyed the adults only pool.

Room Tip: We stayed in block 2 it had sea views and close to the beach and amenities.
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  • Stayed May 2014, traveled as a couple
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Helpful?
4 Thank shazzy39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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197 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Reading, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 29, 2013

This would have been a great place but was ruined by the noise of gardeners machinery cutting hedges etc. It was really stressful hearing to the sound of chain saws, leaf blowers etc most days. Why cant they use hand brushes and shears and let holiday makers have a peaceful stay?
Pity. The management should understand that people dont like being subjected to loud noise of machinery on holiday.

Room Tip: The sound of the gardeners chainsaws etc will reach you everywhere. Horrible stressful noise.
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  • Stayed September 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank rog m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 25, 2013

We have just returned from a 12 night stay here & we had a fabulous holiday. We were very pleased with our apartment which was very spacious with lovely sea views. The complex is on a slight incline so the further back your apartment is the more you have to climb slightly so maybe for the less mobile ask for an apartment on the same level as reception or in that area then you hav'nt got to far to walk. The staff were very helpful & couldn't do enough for you especially Didi , Fernando & Fatima in the pizzeria restaurant. There are lots of restaurants around luz to eat but we highly recommend the Mirage restaurant on the complex which serves outstanding a la carte food & is delicious. The bus stops in the complex so jump on the bus & go into lagos for great shopping & the dolphin trip & cave trip is brilliant which is bookable from the beach hut on luz beach. Cant wait to go back next year :-)

Room Tip: Most rooms have good sea views even ground floor so ask for sea view you wont be disappointed.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brian-jenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wiltshire
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 15, 2013

The Luz Ocean Club is as many reviewers have previously said, seems to be a collection of privately owned apartments spread out over a very wide area of Praia da Luz. We discovered to our cost, that this is most definitely NOT A HOTEL with apartments added, as we were led to believe by the travel agents. It seems that the majority of guests are people with very young children, travelling with Mark Warner's holidays, along with some other guests from Thomas Cook's travel. It follows then that most of the amenities are provided in the main, for young families, which most I gathered seemed to enjoy.. Upon our arrival at the main reception, we were asked to wait for some time until a mini bus was available to transport us, group by group to our accommodation - the alarm bells should have rung out then. We were transported to our apartment, given a map of the Ocean Club amenities unfortunately with no scale or distance indicators, between them. As seasoned travelers, we thought that we had booked into a hotel plus apartments, which had lots of amenities, was near to shops, overlooking the sea / beach a as illustrated in,both Thomas Cook's brochure and the Ocean Club's own handbook. It turned out that we had in fact been booked into an apartment,removed from the main sites and over half a mile from the main reception. In addition our accommodation was a further quarter of a mile away from the beach area, up a lengthy hill with an incline of 1:8 approx, suitable for the very fit and able, not for the elderly and definitely not for anyone with even the slightest disability. Our apartment was clean and well laid out, with most things necessary for self catering. Unfortunately it had an very old TV which had at least a 100 German channels and only three English news channels, no telephone, no microwave, and as the apartment did not have a safe, we had to book one in the main reception some distance away. This meant a good walk uphill and downhill every time we wanted to access our safe, to visit he beach areas, the pubs, the restaurants and the shops etc. My wife and myself consider ourselves to be reasonably fit for our age however after seven days of trekking up and down we felt absolutely shattered, and looked forward to returning home. We did ask our rep to get us moved downhill and to look into ways of increasing the number of English TV channels available to us, (no action taken) however we were informed that as it was late in the season, most of the apartment contracts were expired and a move could prove to be difficult, when we made enquiries at the main reception we were informed that no such request had been made.( In fairness I have to say that another couple, one with a walking difficulty did manage to arrange a move down to the main apartment buildings near to the town centre)
The dinner in the Mill Restaurant was of a good standard, both in quality and choice ; the young members of staff did try hard to provide a reasonable level of service, and any request was dealt with promptly. The restaurant could do with some decorative improvement but I would of thought that it is reasonable to expect, an a la carte restaurant,to provide a side plate for bread/butter etc, a saucer for under your teacup, along with a fabric napkin..I am quite sure that the main buildings of the Ocean Club, together with the amenities offered and its central position in the town centre and beach areas, would provide holiday makers with young children, a very enjoyable holiday, however I can only advise that after our experience, anyone booking with Thomas Cook, should take great care with their booking, to ensure that their accommodation is in the main Ocean Club complex,not a daunting, twice daily, lengthy hill, route march, which could seriously test, even the most able athlete.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank flarg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 8, 2013

I visited the Luz Ocean Club with my girlfriends family and we had a mixed experience of this hotel during our stay. The half-board holiday was booked with Thomas Cook. This "hotel" isn't really a hotel (although it was sold as one), but more a collection of apartments. The apartments are privately owned (some rooms had books, family photographs, personal items) so the interior varies quite a bit.

Apartments:

All apartments occupied by our party had similar layouts as we were in the same block but that's where the similarities end. One of the apartments had comfy sofas, a large flatscreen TV, modern bathroom, washing machine etc. The second apartment was average but had brown water for the first couple of days. in contrast the apartment I stayed in with my girlfriend, her aunt and uncle was a slight let down. Our bedroom had the most uncomfortable beds I've ever slept on, the television (not necessarily important) was bought in the 90's and halfway through the holiday on a peaceful evening while sipping some wine on the balcony a massive hole developed on the bottom of the boiler developed from corrosion damage which flooded the entrance and dining area. I isolated the water and power to the boiler while my girlfriend and aunt rushed to the reception only to be told to wait until tomorrow until someone could come to fix it. They didn't even come up to make sure the boiler/apartment is safe. The boiler was replaced the next day around 3PM and we had brown water for the rest of the holiday.

The Food:

The Luz Ocean Club has two restaurants. The main restaurant located at the main pool and the pizzeria at the family pool (The pizzas were excellent). The main restaurant was a 10 minute walk uphill from our apartment block (even though we were told that the entire club was fully disabled friendly). This trip was also difficult as we had a baby pram to navigate the journey with. The food was probably the best part of our stay. The daily a-la-carte menu offered a good selection of international dishes which tasted great and were presented beautifully. I was really quite surprised by the dinners we had. The restaurant staff was a mix of british guys and girls who were either on a gap-year or gaining experience and they were very friendly and characterful. The breakfast was good but had a small selection. However this is true for most places. We did not eat on the barbecue/buffet night but our family said it was disappointing so might be worth avoiding.

The Resort:

The little village of Luz is beautiful. The beach front is very picturesque however some travellers might miss the lack of nightlife opportunities. There were 2-3 bars which were mostly empty, but this might be because it was the end of the season. There are a handful of restaurants which offered tasty food at a very good price. One of the restaurants was so good, I will write a separate review on this. I haven't visited the nearby city of Lagos, but one of the waitresses recommended going there. A quick TripAdviser search should give you a list of restaurants/places to visit. We did go to the Splash and Slide water-park, which was well worth the €25 entry.

Conclusion:

All in all I had a good holiday, although I would say that since I hadn't been on holiday for 2 years at that point. The benefit I had was that our party occupied 3 apartments which enabled us to compare the differences. To be fair I should have mentioned the uncomfortable beds to the staff after the first night and we might have been moved to a better apartment or had the mattresses changed. Apart from the apartments the Luz Ocean Club is a pleasant place to stay. So if you get a good apartment you will enjoy your stay, otherwise ask the staff to put you in another apartment if possible.

Room Tip: Check your apartment (especially the beds) and make sure you are 100% content. Then you should have...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank MatteoVega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 27, 2013

Really lovely apartment. Good facilities. Everything you need fridge freezer. Cooker. Microwave. Etc. there is an iron and board so we didn't need one. Cleaning was good but at silly times. 5 in evening on a few occasions! But it was good, the check in was not good with the receptionist going through everything with you that was all in the book. They also took our c card details on a piece on paper which I was not happy with. Location wise it's perfect. Near the beach, village, restaurants. The pool is fantastic and we stayed at appt. 6 which was really near the pool. Good choice.

Stayed September 2013
Helpful?
1 Thank Ciara t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawley
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 22, 2013

We stayed in the half board section of the Ocean Club, with meals in the Mill Restaurant. Wow! Buffet style on arrival day but after that fab a la carte meals, with homemade food which was fantastic! The apartment was amazing, with great sea and pool views and so relaxing (although being towards the end of season it was probably a lot quieter than during the school holidays!). The complex is spread out in 3 different areas - 2 family pools and 1 for adults only. The tennis was great (thanks Jake!) with 5 courts available. Luz itself is on the quieter side, but a nice village with a decent choice of restaurants and you must try the ice creams from the shop opposite the church. Not many opportunities to try out your Portuguese, as everyone speaks English. Overall a great place to stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cinders24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Luz Ocean Club

Property: Luz Ocean Club
Address: Praia da Luz | Vila da Luz, Luz 8600-160, Portugal
Location: Portugal > Algarve > Faro District > Luz
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #7 of 8 Hotels in Luz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luz Ocean Club 4*
Number of rooms: 150
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Also Known As:
Luz Ocean Club Hotel Luz
Ocean Club Portugal
Luz Ocean Hotel
Luz Ocean Resort
Ocean Club Apartments
Ocean Club Praia Da Luz

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