3rd visit to this hotel and sad to say was disappointed this time. We visit this hotel for its secluded location and a chance for peace and quiet, however, we must have picked a bad time to visit as the guests were mainly families with very young children so the pool area and restaurants were very noisy with screaming children. Our understanding was this was a five star spa hotel so we were not expecting the level of noise and disruption that we had every day, plus, as the hotel is in such a fabulous location it is ideal for weddings and we had two over the weekend. Great for the couple and their guests, not so if you are there to relax and get away from it all. We had booked a superior room with terrace which was perfect but we were not aware there was an adjoining door and the children in the room next door had great fun banging on the door till the early hours of the morning and started again as soon as they arose. We asked to be moved and ended up in a very poor quality room with an unfinished bathroom but at least it was quieter!
Feel quite sad that we had such a bad experience as our previous two visits had been great. Maybe it was a case of 3rd time unlucky. Think the owners need to decide on what market they are aiming for. If it is to be a family oriented hotel then it should be advertised as such and guests wanting a quiet relaxing spa experience can choose to go elsewhere. Also, the bar menu needs to be updated as very limited choice for light lunches especially if staying 5 to 7 days or longer.
On a positive note the staff were excellent and the spa treatments amazing.
Overall we still enjoyed our stay but may take the advice of a previous reviewer and check out the gecko hotel for our next Ibiza holiday .
- Official Description (provided by the hotel):
- The Hacienda Na Xamena, Ibiza is a white washed style property suspended 180m high above the glistering Mediterranean Sea, in the heart of a preserved natural park. ... more less
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- Also Known As:
- Hacienda Na Xamena Hotel
- Hacienda Na Xamena San Miguel
- Hacienda Ibiza
- Hacienda Na Xamena Ibiza/Port De Sant Miguel