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“Very nice, all inclusive resort”
Review of The Leela Goa

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The Leela Goa
Ranked #1 of 10 Hotels in Cavelossim
Certificate of Excellence
Reviewed October 26, 2012

Stayed a few places in Goa and this was by far the nicest place we stayed. The rooms are large and modern with nice bathrooms. The water pressure is very good. The room we stayed in had a small living room attached to the bedroom which could be closed off, I woke earlier than my fiance and I could close off the room and watch the news, a nice feature.

They had (like most places in India) consistent power problems, I would say the power would shut off about 6-10 times a night for a few seconds. You get used to it though the more time you spend in India.

The staff was very nice and I have no complaints. There is a no tip policy at the hotel, but they add a 22% vat onto everything so there's not much point to the policy since you're tipping anyway. The morning buffet seems to be included with every room and is full in the morning, I would rate the food average in the morning, but there are a lot of choices.

The Leela is pretty much away from everything, you can find shopping about 20-30 minutes away but there are not many places to walk. There is a convenient taxi stand out front if you need a car.

We enjoyed the peace and quite of the hotel. We stayed in a room which was pretty far from the beach and it was about a 5-10 minute walk to get there. The hotel is laid out on a very large lot (75 acres or so) with most of the property consisting of a small pitch and putt golf course (costs about 1200 to play). The beach access is nice, and the service was good. When we checked in we were told there is a bar on the beach, however the bar is not open, we were told they were trying to get a license to open it. There were a few bothersome bead ladies which try to sell there cheap beaded necklaces, the best advice is to not even acknowledge them and keep walking (don't say no, and don't look at them). The beach was private and was not crowded.

The pool area is nice, there is a smaller kid pool for infants, but it was rarely used. The service around the pool was only average, they need more pool staff.

All in all this is an excellent place to stay if you don't plan on going out on the town and just want to relax. We stayed in the Marriott prior to the Leela for about the same cost and there is no comparison, this is a far better hotel.

Room Tip: Try and get a room closer to the main hotel, the higher numbered rooms are a pretty far walk from th...
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  • Stayed: October 2012, traveled as a couple
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2  Thank Jackball77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis, General Manager at The Leela Goa, responded to this reviewResponded October 29, 2012

Dear Guest,
Thank you for taking the time to post your feedback following your stay at The Leela Goa.

We are happy to know that you had a comfortable stay with us and look forward to welcoming you back to The Leela Goa.

Please allow me to clarify that VAT is Value Added Tax which is government tax and not levied by the hotel.

Thank you and best regards,

Shridhar Nair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,585 - 1,591 of 2,354 reviews

Reviewed October 25, 2012

My family (Father, Wife, Infant Son) booked a last minute getaway for 4 days and 3 nights at the Leela. Overall, there is so much to love yet just as much to really feel disappointed. We had high expectations, and frankly, the prices are high enough to expect those expectations.

The Property:

The Hotel is situated on a lush and very carefully maintained secluded property in South Goa. The flowers are gorgeous, and the architectural style is South Indian, and blends into the surroundings. Each of the rooms faces ponds with lily pads and lotus flowers blooming. Needless to say, we were extremely impressed. The beach is nice and fairly empty. This is not a beach you would compare to the Maldives, but really nice and clean as well. The pools and common facilities are all first-rate and worthy of the highest rating. The rooms are stunning, well-appointed and amply cooled.

The Service:

This aspect was really a mixed bag. All the introductions and "good mornings" are sincere and the people are honestly, truly, very nice. They strike the right chord between attentive and obsequious. On the beach and by the pool, they were always there to place a towel.

Yet..when our card could not open the door, it took half an hour to get someone there, as we held our infant sun in what can only be described as a land cloud of humidity. It was like pulling teeth to get coffee in the dining room, which was also frequently missing salt shakers, utensils, glasses (and water). A call in the night to arrange a late check-out was to be followed up with an answer..but nothing came of it until we called. What I am saying is that the service was very good, but could be much better.

The Food:

Here is the greatest of our complaints. We bought the room with food package, and really, if you are staying at the Leela, you don't have a lot of choice. The buffet was not up to the standards that we expected. The choice and quality of the food is not world class. They do the basics pretty good, but nothing was spectacular. The choice of Western food was absurdly bland and rarely fresh. We also ate at the Italian restaurant called "Riverside" which is the most over-priced restaurant in India. We personally complained to the chef that the food took over an hour to prepare and was not the quality we expected. The bread basket is pieces of the buffet bread cut up. The pasta with Arabiatta sauce was a plain tomato sauce (it was clear). The caprese salad had no basil, but sprigs of iceburg lettuce. We mentioned this to the cook and he smiled, saying this was how they make the salad. For this, they charged an astronomical price, which was reduced after we complained. I would avoid that restaurant like the plague.

All in all, this was a great property and nice place to relax. Largely because of the food, and partly because of service, we cannot call this hotel a great value.

Room Tip: Get a room close to the lobby, or it will be a long walk!
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  • Stayed: October 2012, traveled with family
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2  Thank vivek000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis, General Manager at The Leela Goa, responded to this reviewResponded October 25, 2012

Dear Guest,
Thank you for taking the time to post your feedback following your stay at The Leela Goa.

We have noted that whilst your overall experience at our resort met your expectations, there were certain services and facilities that did not. Please accept my sincere apologies for any inconvenience caused and your feedback has already been forwarded to my team for corrective measures.

We look forward to the opportunity of welcoming you back to The Leela Goa.

Shridhar Nair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

I have stayed at this great resort during March 2012 on my HM . Hotel property is too large, best place to stay long here. Excellent property, nice swimming pool, away some food with too much verities and best hospitality experience. Quality of service, food was good, Beach location AND on beach service also good. Take all meal package. Love to visit again . Best place for Honey Moon!!!!!!!!!!

Room Tip: Lagoon view room superior
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  • Stayed: March 2012, traveled as a couple
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1  Thank Mayurpatell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis, General Manager at The Leela Goa, responded to this reviewResponded October 25, 2012

Dear Guest,
Thank you for taking the time to post your feedback following your stay at The Leela Goa.

Very happy to know that you had a memorable stay especially since you were celebrating a special occasion, and we look forward to welcoming you back.

Shridhar Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

We been there during monsoon.....our trip was just casual trip not, but the trip was not only excellent but a supper excellent and because of the "Leela Goa" and entire staff of the hotel. We stayed there for 3 night and 4 days. We have stayed in number of hotels but the quality of services they are provided are out of this word....What we like at Leela Goa is cant discribe in words....
Excellent property for a peaceful family trip.The resort is beautifully build and extremely well maintained.
The resort has very great white sandy beach though during our stay we could not enjoy in water because of the monsoon season but we enjoyed a lot on beach...
The rooms was excellent in all respect .... very good in size decor and comfort ....
Bathrooms are well maintained and very good .....
The food was superb ....we cant resist to eat every time be it breakfast ....lunch or dinner....the buffet was having number of items every time.... are equally tasty ,.......every time when we eat we will think that we had enough and we will skip our next meal but we cant resist our self for next meal as well...
The best part of the stay was buggy ride .....it was great ..... hats-off to the hotel staff for the prompt buggy service....u call for the buggy and the buggy is ready at your door step....
highly courteous staff always waiting to help, delight and they know the best how to pamper their guests
No complaints from the property, food, services and staff at all.
Overall it was a great experience and will definitely return to this hotel.

  • Stayed: August 2012, traveled with family
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Thank Ajay_Mundra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis, General Manager at The Leela Goa, responded to this reviewResponded October 25, 2012

Dear Guest,
Thank you for taking the time to post your feedback following your stay at The Leela Goa.

Your kind comments are greatly appreciated and it was with equal pleasure that your feedback was shared with our entire team.

We look forward to welcoming you back.

Shridhar Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2012

Located at Mobor beach The Leela is a luxurious 5 star beach hotel in Goa. On arrival at Dabolim airport our driver was waiting at the airport. It is a good 1 and half hours drive from the airport to the resort. You get to see the real Goa on the way and the drive is a good experience. Driver was very friendly and the cold towel and refreshments provided in the car was a life saver in the extreme noon heat. On the way I requested the driver to stop at a pharmacy to get some stuff for my little one. This request was fulfilled with no hesitation and it was a pleasure to see this during a transfer as I have come across horrible service and additional cost in the past. All the drivers for club transfers are employed by the hotel so they do go that extra mile.

On arrival (on the top of a very Indian welcome) I was surprised to see that general manager of the hotel was there to meet you in person and introduce your own butler who will look after you during your stay. I was about to walk towards the check in when my butler informed me that we can check-in in our room which was just great. Our butler offered to show us the hotel but we opted to do this later in the day. Once we checked in and took in the great suit our butler collected us to show the hotel and it was a great buggy ride which my little one enjoyed a lot. Club experience is as our butler says " A hotel inside a hotel" kind of deal. You have your own area which also have a communal pool for club member and restaurants, beach area etc.. restaurants were really good and room service was just great. Butler is available 24 hours just dial 3. The pool suits have a good size pool with two loungers. Club beach is a great stretch of white sandy beach and there are many water sports available on the beach. Make sure you check whether the provider is from the hotel or independent before you take part in any such activity.

Overall it was a great experience and will definitely return to this hotel.

Room Tip: Club Pool Suite if your budget allow is my top pick. You pay for the service but well worth it. your...
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  • Stayed: May 2012, traveled with family
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Thank myholidaytips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis, General Manager at The Leela Goa, responded to this reviewResponded October 25, 2012

Dear Guest,

Thank you for taking the time to post your feedback following your stay at The Club at The Leela Goa.

We greatly appreciate your kind comments and it was with equal pleasure that your feedback was shared with our entire team.

We look forward to the opportunity of welcoming you back to The Leela Goa.

Shridhar Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2012

Stayed here for 4 nights from 9th to 12th Oct at the end of a two week tour round India. Leela was the perfect place to unwind. I don't think it is possible to have staff whoe were more friendly or more helpful than here. I've stayed in lots of hotels around the world and this is the best. The only thing I would like to see is free wifi even if only in the lobby area

Stayed: October 2012, traveled as a couple
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis, General Manager at The Leela Goa, responded to this reviewResponded October 25, 2012

Dear Guest,

Thank you for taking the time to post your feedback following your stay at The Leela Goa.

Very happy to know that you had a memorable stay and your kind comments regarding our staff is also greatly appreciated.

Your suggestion for complimentary wifi has also been noted.

We look forward to the opportunity of welcoming you back to The Leela Goa.

Shridhar Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2012

Stayed in Leela goa for 3N/4D with family . Had taken 2 kind of rooms Lagoon Terrace and Conservatory Premier room.Even the basic kind of accommodation is far more superior than most of the hotels.
Excellent property for a peaceful family trip.The resort is extremely well maintained,excellent food quality, highly courteous staff always waiting to help.No complaints from the property at all.
Had the best kind of support for my 1.5 yr old son's special meal requirements(Thanks to Swati).
The property is complete delight and they know the best how to pamper their guests.

Room Tip: CP Rooms on the first floor closer to reception lobby.
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  • Stayed: September 2012, traveled with family
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1  Thank SmaBa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis, General Manager at The Leela Goa, responded to this reviewResponded October 25, 2012

Dear Guest,

Thank you very much for taking the time to post your feedback following your stay at The Leela Goa.

Very happy to know that you and your family had an enjoyable stay and your kind comments have already been passed on to my team.

We look forward to welcoming you and your family back to The Leela Goa.

Shridhar Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Leela Goa

Address: Mobor, Cavelossim 403731, India
Phone Number:
Location: India > Goa > South Goa District > Cavelossim
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Cavelossim
#1 Luxury Hotel in Cavelossim
#1 On the Beach Hotel in Cavelossim
#1 Romantic Hotel in Cavelossim
#1 Spa Hotel in Cavelossim
#2 Business Hotel in Cavelossim
Price Range: $308 - $1,244 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Leela Goa 5*
Number of rooms: 206
Official Description (provided by the hotel):
Combine the opulence and luxury of 5 star hotels, The Leela Goa with the natural beauty and Portuguese heritage of South Goa for the ultimate beach holiday. The hotel is set in 75 lush acres with a pristine beach, a 12 hole golf course and world class dining making it the finest 5 star hotels in Goa. While the rooms and suites, The Restaurant and the signature Jamavar have been designed by Jeffrey A. Wilkes, the principal designer of DESIGNWILKES, the art and embellishment has been done by Mrs. Madhu Nair. ... more   less 
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Also Known As:
The Leela Goa Hotel Cavelossim
Leela Kempinski Goa Cavelossim
Leela Goa
Goa Hotel Leela
Goa Leela
Leela Kempinski Goa Hotel Cavelossim
Leela Palace Goa
The Leela Goa Cavelossim

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