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“Excellent staff and customer service”

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Karma Royal Haathi Mahal
Ranked #5 of 10 Hotels in Cavelossim
Certificate of Excellence
Reviewed January 17, 2014

We are at present staying at the Haathi Mahal for 3 weeks with some friends, this is our first stay at this hotel as we have stayed in other hotels in cavelossim over the past several years. When we arrived we were put in an unrefurbished room which was ok but we asked if we could move to a more upgraded room. Vincent the front if house manager was excellent although he couldn,t move us straight away he did eventually get us a change, he did his utmost best for us and is very obliging, if you have anything that is not right , ask , as the staff will do there best. The restaurant staff are very friendly and whilst breakfast is not always there at7.30 their attentiveness is only exceeded by their friendliness . I would not hesitate in coming back again. Please don,t fester a complaint as if you ask they will try their best to put it right for you as in our case. I even got a birthday cake in our room when it was my birthday cannot fault them .

Room Tip: A room overlooking the pool in the refurbished area is good.
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  • Stayed: January 2014, traveled as a couple
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Thank Mazandpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grenville D, General Manager at Karma Royal Haathi Mahal, responded to this reviewResponded January 18, 2014

Dear Guest

Thank you very much for writing a review on TripAdvisor.

I am glad that your holiday so far has been good and my team is looking after you. We are in the process of refurbishing all rooms and have a limited quantity of deluxe rooms. We would like to accommodate everyone in a refurbished room but since those rooms are sold at a premium, priority goes to those guests first.

We are always happy to oblige an upgrade if we have deluxe rooms available. Our guest's comfort is everyone's priority.

Thanks once again and hope you enjoy the rest of your holiday.

Best wishes,
Grenville Dcosta

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569 - 575 of 950 reviews

Reviewed January 17, 2014

We were a family group of 10 who stayed at Haathi Mahal for 14 nights over New Year until 12th January. Didn´t really know what to expect except my sister and her partner did the same trip last year and it was highly recommended. The hotel is in a great location easy to walk to lots of shops, bars, restaurants and the beach. We were not happy with the location of the rooms we were initially given but once we had spoken to the staff at the reception they did everything they could to move us to rooms which were better suited to us. The hotel was full but within a couple of days we had all been moved - all the staff we encountered at the hotel are friendly and helpful. The rooms which COSMOS allocate to their clients are a little tired and dated but they are all clean and functional and on this holiday you would not be spending much time in there anyway. Have since found out you can pay an additional premium for a deluxe room but unless you are exceptionally fussy this really isn´t necessary. Pools are cold (even in 32 degree day time heat) but clean and the children in our group loved them. Jamaican Inn and Cafe Lisboa offer a wide range of food and drink at very reasonable prices. Just don´t drink Baileys for that you pay a premium! The hotel offer a range of activities for children and adults - my husband won the table tennis competition and the pool competition whilst we were there. I used the spa the staff were lovely and I had a facial and massage for the equivalent of 30GBP which is unbelievable value. Then I took my daughter and niece back later in the day to have their fingers and toenails painted and decorated - they loved it and it cost around 5GBP! New Year Gala Dinner was wonderful they really make an effort with the decorations, entertainment, food and fireworks. The children had great fun discovering what animal, bird or insect made of towels we would find on our beds at the end of each day. We are already planning our next trip in December.

Room Tip: Deluxe rooms are to left of reception. We ended up in rooms on the right of the reception, ground f...
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  • Stayed: December 2013, traveled with family
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Thank Mandy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grenville D, General Manager at Karma Royal Haathi Mahal, responded to this reviewResponded January 17, 2014

Dear Guest,

Many thanks for writing an honest review of your stay at Haathi Mahal. We are undergoing renovation of rooms as we speak. As you know it is not possible to renovate all at one go. Within a year i am sure we should do a lot more to improve the quality of rooms. The staff work hard at keeping them clean and fresh as possible. We try our best to accommodate all our guests to the best of what is available.

I am happy you enjoyed your holiday and you were looked after by the team. The team at the Spa are great and have received many good reviews from our guests as well as visitors.

Please do come back in December and we will ensure you have a great time, again!

Best wishes
Grenville Dcosta

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Reviewed January 16, 2014

I spent a week at this resort (Jan 5 to Jan 11) and had a wonderful time - it has a lot of activities, especially for children. The pools are great and the units and comfortable, though not luxurious.

There are plenty of great restaurants nearby, so one can enjoy variety. The only thing is the beach is quite far - I think 2 to 3 KM, so people who don't have a car at their disposal would get restricted.

Room Tip: Rooms are well planned - so each has a front area or balcony - resort is quite most of the time (exc...
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  • Stayed: January 2014, traveled with family
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2  Thank PraveenRikhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grenville D, General Manager at Karma Royal Haathi Mahal, responded to this reviewResponded January 21, 2014

Dear Guest

Thank you so much for the great review on TripAdvisor. I am happy you enjoyed your holiday and my team looked after you.

The village of Cavellosim is indeed a vibrant place to be. Lots of things to see and do over here. The beach is about 1 km from the resort and a 15 minute leisurely walk. But i do understand it can feel like a bit more sometimes when its hot!

Cheers and look forward to seeing you again!

Best wishes,
Grenville Dcosta

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Reviewed January 15, 2014

I spent New Year and the first week of January at the Haathi Mahal. We were also part of the New Year Gala dinner which has phenomenal food, great entertainment and live music and some banging fireworks!

The hotel is situated in a superb location in Cavelossium near many local ammenities, restaurants, shops and only a short 10 minute walk from the beach.

As part of our package we received breakfast each morning. The buffet is lovely, offering a large variety including; eggs, porridge, traditional Indian breakfast, hot food and pastries.

The staff are very attentive and helpful at all times during your stay. The reception offers lockers for safe keeping and every day you can get a fresh towel for the pool and your room gets the same. So save on the packing and take these out! The Air Con in the hotel is great (part of the hotel, not time share packages). All rooms include kettle, fridge, tv with many channels and nice comfy beds! The pool is nice and cold and you can have refreshments and food brought to you all day and charged to your room. In addition, around it there is also a pool table and table tennis tables.

My sister and I used the Hotel Spa for massages and nails. The staff in there are lovely and the massages were fabulous!

Other things the hotel have is a daily kids club. We didn’t have to use this as we travelled without any little ones, but the activities looked great. Films, Games, Arts and Crafts etc. I would certainly recommend this hotel to anyone looking to stay in Cavelossium.

Room Tip: Hotel is great unless you have time share. The view of the road out front is excellent scenery too r...
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  • Stayed: January 2014, traveled with family
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1  Thank Kitty030786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grenville D, General Manager at Karma Royal Haathi Mahal, responded to this reviewResponded January 16, 2014

Dear Guest,

Thank you for the lovely review on TripAdvisor.

I am happy that you had a great holiday and made good use of the facilities at Haathi Mahal. I am glad you enjoyed the New Year party and our daily offerings in the restaurant. I am happy my team looked after all your needs.

Cavellosim is indeed a blessed place! Abounding in natural beauty, its beach is considered by many to be the most beautiful in all of Goa. I do believe that.

Please do come back again and give us another chance to serve you.

Best wishes,
Grenville Dcosta

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Reviewed January 13, 2014

We'd chosen this hotel carefully but seen some negative reviews before we left on our trip, so were understandably nervous; especially since we'd paid in full upfront. And the hotel's rates are not cheap! To say we needn't have worried is an understatement! The hotel, which also has a large timesharing component, is just wonderful! It's built sensitively to fit in with Goan architecture and the decor is magnificent. All kinds of local materials are included in its design, combined with modern features such as vinyl-wood flooring in the rooms. Fresh floral arrangements are a feature of the hotel, as are the two pools, which are magnificent! The service is efficient but low key, as is the whole tone of the place. We only ate breakfasts there, which are lovely - served outdoors or indoors. We asked for a quiet room and it was one of the best we've ever stayed in, far above the liveliness of the pool, with a balcony overlooking the property, the palms beyond and the splendid sunrises each morning. We'd definitely stay there again!The only thing you have to watch out for is one of the management staff who'll invite you to attend a little event to let you know about other properties in the group. This is basically a hard sell of the timeshare options and if you're not interested, it's irritating to be held captive when your holiday time is so precious. In the hotel's defense though, it does offer a spa treatment as compensation as well as some free accommodation at another property in another country - but not the flights to get there or any spending money!

Room Tip: 302 - quiet with a lovely balcony having a good view - especially of the sunrise
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  • Stayed: January 2014, traveled as a couple
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1  Thank Meryl U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grenville D, General Manager at Karma Royal Haathi Mahal, responded to this reviewResponded January 14, 2014

Dear Guest

Many thanks for taking the time off to review your stay at Haathi Mahal on TripAdvisor.

I am so happy that you chose to stay with us even in light of a few negative comments you came across. I am sure you stand vindicated after a great experience with us.

We may be a small resort but we have big hearts when it comes to pleasing our guests. Our team is given a single brief daily - Keep your guest smiling, always! Yes, the views from the top rooms are simply magnificent with the hills and the river in the background.

Please do come back again and give us another chance to serve you.

Best wishes,
Grenville Dcosta

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Reviewed January 13, 2014

i stayed here 29.dec 13 with my wife ,son and my brother in law .
the room we had over looked the front street, no noise good room plenty to look at hustle/bustle
room service clean rooms and bedding , beds fine,
pool cold but clean , staff could not find a bad one , Jamaican Inn (Bar) good service and good beer, food was great staff could not help any more.
pool table ,table tennis, cards, and many games and books for children
gym was fine
cant wait to go back ,will one day ,
you will not be let down

Room Tip: never heard of a bad room but im sure if there was if you asked to move they would move you
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  • Stayed: December 2013, traveled with family
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Thank Mrbaker2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grenville D, General Manager at Karma Royal Haathi Mahal, responded to this reviewResponded January 14, 2014

Dear Guest,

Many thanks for taking the time off to review your stay at Haathi Mahal.

I am glad you enjoyed your holiday and my team looked after you. I am happy you enjoyed the facilities and above all else you enjoyed yourself at Jamaica Inn. We are working very hard to make the pub work and keep it as authentic as ever.

Please do come back again and give us one more chance to serve you.

Best wishes,
Grenville Dcosta

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Reviewed January 13, 2014

We stayed at Haathi Mahal for 7 days in 1 bedroom apartment. The view of the resort was just mesmerizing and with activities planned through out the week the kids were busy, busy and busy. The staff friendliness and attitude towards us was just fantastic. I would recommend this resort to anyone going Cavelossim. The beach is a mere 10 min walk but with the little shops on the way it doesn't seem to far away. The Pub has a lovely vibe with some great cocktails. The restaurant has a lovely spread on their A la Carte menu which is tasty and of good value for money. Can't wait to go back there again. The rooms were clean and every staff member wore a smile to make each day even more beautiful. Santos Paul is a lovely restaurant not too far which I would highly recommend for a lovely vibe, good food and great waiters (ask for Ram - if you ever there).

  • Stayed: December 2013, traveled with family
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Thank Darpana06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grenville D, General Manager at Karma Royal Haathi Mahal, responded to this reviewResponded January 14, 2014

Dear Guest,

Thank you so much for reviewing your stay on TripAdvisor.

I am so happy that you and your family enjoyed your holiday and you were well looked after by my team. It's great to see that your children enjoyed the different activities organised in the resort.

Yes we do have everything nearby to make a great holiday. Cavellosim beach is the best beach and certainly the cleanest in all of Goa.

Thanks again and look forward to your company once more!

Best wishes,
Grenville Dcosta

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Additional Information about Karma Royal Haathi Mahal

Address: Cavelossim Beach, Cavelossim 403731, India
Location: India > Goa > South Goa District > Cavelossim
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cavelossim
#4 Family Hotel in Cavelossim
#5 Romantic Hotel in Cavelossim
Price Range: $107 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Karma Royal Haathi Mahal 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
The resort is a mixed use establishment with 65 hotel rooms for transient guests and 80 villas for time share members. Three large swimming pools with gym and fully equipped spa. Children's playing area and recreation center with a movie theater. Restaurant, English pub and swim up bar for food and beverage. ... more   less 
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Also Known As:
Haathi Mahal Cavelossim
Haathi Mahal Hotel Cavelossim
Haathi Mahal Goa
Karma Royal Haathi Mahal Goa/Cavelossim

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