• Found it a bit strange that the first meeting point is the concierge and then the reception is near the beach.
• For a grande deluxe room, the bathroom amenities are poor- no moisturizer or shower cap provided. Quality of shower gel and shampoo was awful.
• As much as the rooms have a big and ‘deep’ balcony if you are in the first row that is blocks A and B, there is not much privacy as people walking by can see through the room. It would have helped to have some other form of natural light/ and air other than just the main door and also perhaps to have the main glass door slightly tinted so that it is not completely see through.
• The bathroom has no natural ventilation which often made it smelly.
• The floor of the shower cubicle had these loose pebbled tiles with no proper drainage visible. I wondered how they cleaned these.
• Room cleanliness on some days was not up to standards. The in room mugs wouldn’t be washed, jug of water on some days would be refilled and some days not…
• Lighting in the bathroom especially in the shower is inadequate
• We were there for 8 nights and felt the sheets and bed linen could have done with a change- we had to request for them to be changed.
• Not an all inclusive by any standards. There are no snacks throughout the day and even if one is willing to pay they have no snack/bar menu! I visited the hotel when I was expecting and I often felt hungry or needed snacks to nibble on, especially mid morning. When I asked the kitchen staff they said they don’t do anything like that even if I was willing to pay. The reply I got was ‘but breakfast ends at 10.30 and lunch starts at 1pm’ so you just wait!’
• There is nothing like tea time where pastries and tea time snacks are laid out. You have to go looking and asking for them.
• Getting packed lunch boxes was a mission. It took so much explaining and clarification. I asked if they provide juice and the waiters eyes popped out saying ‘how can we pack juEEce’? I have lived in a variety of hotels in Diani and other places on the Kenyan coast and a lunch box is a standard item but at Ocean Village it was something very complicated.
• The drinks on offer on all inclusive, in particular the beer is of the lowest quality, albeit served by the bottle. For most Kenyans to drink a beer called Allsops is a joke. On some days tonic water and gingerale were chargeable and on other days it was part of the all inclusive.
• Food is a very mediocre affair. The quality is totally not I expected for the price we were paying. It’s the kind of place that serves margarine instead of butter, the most diluted canned juice, and the cheapest brand of food coloring and artificial flavoring and sugar packed as ‘strawberry jam’.
• Desserts on offer were of very poor quality.
• Every single day the aperitif was served with mini pizza. No creativity at all or initiative to make use of local ingredient or serve different things, say like Cassava chips.
• Vegetarian food is very difficult to get. After I made a lot of noise I got some service but the chefs were totally clueless about basic oriental or Indian cuisine. Everyday I had to tell them what they can make for me rather than them being forthcoming and suggesting a menu.
• We were told of a chef coming from Europe but we never even saw anybody going round asking guests if everything was ok.
• Breakfast- the toaster is an antique machine which requires you to manually remove the bread using a stick
• Even when the hotel was quite busy they had the most impractical tiny brass things to serve tea and coffee in. They were never labeled and there was just one set of those serving kettles. I often wondered about the hygiene of those pots. The concept of a having your morning pot of tea or coffee seemed liked rocket science.
• At breakfast time it was a mission to be tea/hot water served by the pot up until the last day. You’d think they’d get it right after a few days.
• I am a vegetarian and for the first 2 days I asked to see the chef and was repeatedly denied access to him.
• On the third day, being totally dissatisfied with the choice of food on offer I made a written request to the chef of what I would like. The restaurant ‘manager’ gave me a piece of paper n pen to write my request. When I was done she just took it without even reading or checking it. When I went to the dining area at 11.30 am the chef was not even aware of my request.
• When all my complaints went unanswered the only thing that worked to get some kind of service and attention to requests was me threatening to check out.
• Even then service was so mediocre. All the waiters seemed like trainees with no basic knowledge about anything. It was hard to make them understand the simplest of things whether we spoke in English or Swahili.
• The overall attitude and service by all the staff is very very wanting. They all seemed like a very disgruntled lot. My husband had a leg injury and was walking with crutches. The waiters were inconsiderate to even offer to hold his plate or help him as he goes round the buffet section.
• ‘ Service with a smile’ was a foreign concept to the waiters, unless you had tipped them on day one or you happened to be an ‘international tourist’ and not a domestic one. On the fourth day, the waiter who had been serving us from day one suddenly said ‘ karibu mama, jambo, unatoka Nairobi? Habari ya huko’ I was thinking what changed?
• One waiter it seemed only knew about 5 words of English. Every single time it was ‘Yes mista anything problem’?
• The dining chairs are quite low and uncomfortable so my husband, due to his injury he asked the waiter if he could get a cushion from the sofas. The waiter said ‘ not possible, they are for the sofa’. So we went and got one ourselves! Some service.
• The hotel and kitchen it felt were running without any senior management who would do his rounds, check on guests and make sure everything was working. I never once got to meet the manager or food and beverage manager or anybody asking us if we were ok.
• I am shocked and surprised how this hotel got so many excellent ratings on even an award!
• In summary if you are a Kenyan who has been around and experienced Kenyan hospitality then you are in for a shock. It doesn’t quite cater to local tourists or any special requests and is NOT all inclusive in any way.
• The dining room is small and cramped and inadequate to accommodate everyone comfortably. When we were there occupancy must have been only 50% and it still was so congested.
• Other than the pool bar there is no other beach bar or restaurant. It would have been nice to have a bar by the beach where you can have a drink and enjoy the breeze.
• The monkeys and baboons are a total nuisance.
• The beach beds are the most impractical and inconvenient. They are so uncomfortable. And have a separate back support. They have no wheels so to move them is very difficult and you need 2 people to carry them.
• For what we paid I didn’t find it value for money. It is a hotel with 5 star rooms but 2-3 star quality food and service.
• It’s a place with potential if management pays attention to these things.
- Official Description (provided by the hotel):
- As promised Ocean Village Club has, after major renovations, reopened on 1st December 2012.Most of the standard rooms have been demolished to make place for new Grand Tropical rooms. These rooms are between 42 and 50 square meters (plus spacious veranda) have both bath and shower, flat screen satellite T.V. minibar, personal safe, telephone, poster bed, Wi-Fi and teak furniture. The overall concept remain the same: Ocean Village Club aims to give exceptional value for money, a smart, understated, environment for Clients that wish to relax, unwind, enjoy the sun, the beach, the ocean. As always Ocean Village Club has resisted the temptation to build too many rooms as the underlying philosophy is that of creating an environment where clients feel part of a privileged few, not just numbers... as always... better yes, bigger no!! ... more less
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- Also Known As:
- Ocean Village Club Hotel Diani
- Paladien Ocean Village Diani