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“first class all round !”

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Baobab Beach Resort & Spa
Ranked #5 of 29 Hotels in Diani Beach
Certificate of Excellence
Reviewed June 30, 2011

we went this june as a couple , not to sure what to expect as it was our first time to kenya . where do i start , weather was fine a few clouds and one shower in 7 days , the hotel has a prime location on the white sandy beach looking onto the sea . hotel was well kept one of the best we have stayed in . all staff very helpful and friendly hello shadrack and co . jacob your rep will do his best for you nothing is to much trouble . you don,t need to bring towels for the pool as these ara provided free , no charge for safety boxes either .there are two troops of monkeys on site plus bush baby,s and baboons , do keep doors locked or you will have guests ! food is great cooked fresh before you , great choice can, t say more . tipping is quite the norm here but you wont be pesterd .all in all a very good stay

  • Stayed: June 2011, traveled as a couple
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6  Thank jazz031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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923 - 929 of 1,534 reviews

Reviewed June 30, 2011

My husband described this resort as "paradise" and it is, everything is just perfect! The staff with their ever welcome smiles and "Jambo's", always there to please your every whim...the rooms with the view's over the Indian Ocean which is just a few steps away, everything is clean and fresh, the food fantastic, too much to choose from..so you just want to try everything (and maybe gain a few pounds along the way). The monkey's are entertaining, but don't feed them and they won't bother you! The beachboys are not a problem if you talk to them and maybe buy one item from them and they leave you alone, it also helps to learn a little Swahili (hapana taka - don't want) I'm lucky because my Father was born in Kenya, so for me it was going home! This resort is very well run and i would not hesitate to recommend it to anyone, we are going back next year with my own translator..Dad.

  • Stayed: June 2011, traveled as a couple
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3  Thank ewenclaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2011

We stayed two weeks at the Baobab in standard rooms. We asked to be moved from our first rooms as they both had slight faults (wardrobe door not closing, shower gel dispenser broken, sink plug broken, unable to control air conditioning etc) and were immediately offered two alternative rooms. Whilst these were perfectly adequate (the same standard as the previous rooms), they were very basic and tired (but they were very clean). We did ask about an upgrade but were told two rooms together would not become available until the end of our first week (when we were going to be on safari anyway, which would be a waste of four days upgrade cost) and on our return we really didn't want to move again.

The downside of our changed rooms was that they were very near to the bar which had an evening disco. We didn't realise this would be such a problem initially as, although we could hear the music, we considered it to be perfectly acceptable for a holiday resort with people having fun. However the night before our wonderful safari (JT Safaris, www.julius-safaris.com, separate review - AMAZING) we had very loud music until nearly midnight and we had to be up at 5.00am! We thought maybe it was a "one off" and accepted it but it happened again shortly after our return. This time we complained to reception and it was turned down slightly. The final straw was on our last night when the noise was unbelievable to the point I could hear almost every word the DJ was saying whilst trying to sleep, with the base thumping through the room. I went to reception to complain at 11.45pm and, once again, the volume was turned down - we had to leave at 2.30am so it really didn't help that much! On all the other nights the disco music was playing it was perfectly acceptable, so it was puzzling why it was allowed to be so disruptive to guests on other occasions. This really did spoil an otherwise good holiday and it is sad that it has left us with a negative view of the Baobab.

Everyone else we spoke to were in either the Maridadi or the Bungalows and were very pleased with their accommodation.

The food was excellent and the staff were very friendly, helpful and always smiling, particularly in the restaurants. Everywhere was clean, and the pools, grounds and views were lovely. The monkeys and baboons were amusing! The beach boys did hassle you but they were trying to make a living for themselves and their families and did accept "no". if you really didn't want anything.

In summary this is a lovely hotel as long as you don't stay in the rooms near the bar/disco as this really did spoil our stay.

  • Stayed: June 2011, traveled with family
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2  Thank Ann503920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2011

I'm not quite sure what else I can say about this fantastic resort that hasn't already been said, so I am just going to tell everything about our wonderful stay here. I can not fault the Baobab Beach Resort one bit from our arrival to our departure everything was 1st class.

On arrival at the resort friendly faces awaited us with a nice cool drink and a fresh cool towel, which trust me is a welcome act after the journey across on the Likoni ferry as that was an experience in it’s self. Our keys were ready & waiting for us & after filling out a small amount of paper work our porters took our case and showed us to our room. I had asked for a room with a view over the Indian Ocean and that's exactly what I got, as you will see by my pictures, we were delighted with the standard rooms which were opposite the Tapa Tapa bar. We dumped our cases and headed straight out to our balcony to check out our spectacular view and were promptly greeted by two of the resident Vervet monkeys 1 sitting on either side of the balcony, it’s as if they new we had arrived and came to say hello. A lot of people found them to be a pest but we didn’t we found them highly amusing and very friendly and we did listen to what we were told and didn’t feed them. I think this is why people where finding them to be a nuisance as they have fed them once and they do come back for more. As I said we didn’t feed them but they still came on to our balcony for a daily visit and we loved it.

The Kole Kole section was closed for refurbishment and the Maridadi seemed to be a lot quieter than the Baobab section so we spent most of our time at the baobab pool where sunbeds were always available no matter what time of day you decided to go out. This is also where the Tapa Tapa bar and the Karibu Restaurant is & with the Porini Amphitheatre also closed for refurbishment all the night time entertainment was also held at both of these places. The animation team were really good as far as hotel entertainment goes, they always had a “Jambo Jambo” as they passed you by and our little friend Rakib was always about to keep us entertained when we went for our afternoon drink at the Tapa Tapa, so a big thank you to Rakib. At around 3.30- 4.00pm the bar staff bring out a selection of sandwiches/ cake, donuts etc and coffee and tea for you to help your self. We always made a point of coming to the bar at this time not always because we were hungry but mostly because this was a very active time of day for the Vervet monkeys and the baboons to show face and we were very amused by their antics trying to steal food from people who decided to take it from the bar and walk across the grounds with it. If you sat at the bar 9 times out of 10 you didn’t get bothered by them as there was staff on monkey patrol with their slings firing berries etc at them to keep them away.

I have got to say that all the bar staff and restaurant staff were fantastic we didn’t come across one person who wouldn’t bend over backwards to help you. Especially the bar staff Shadrack, Hassan (Original), Hassan (Plastic) and our favourite Miwini.

My review is going on a bit and I haven’t even covered half of what I would like to. So to close this out all I would like to say is if you are looking for somewhere relaxing, with a great atmosphere, food, drink and staff then you must definitely visit the Baobab Beach Resort.

Room Tip: Best view from rooms opposite Tapa Tapa bar!
  • Stayed: June 2011, traveled as a couple
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5  Thank DeDe285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2011

Stayed at the baobab for the second half of our holiday (did the masai mara 7 day safari first) booked through luxury-safaris.co.uk, and havnt got a bad word to say was looked after from start to finish.
The hotel itself was beautiful and clean and the people were really friendly and made you feel very welcome. The weather was hot every day. The beach was stunning although the beach boys were slightly annoying but harmless, we brought some amazing wooden carvings and mask off them at the beach for really good prices. Also if you take clothes etc for them they will exchange these for their carvings. My boyfriend exchanged some swim shorts and socks.
Recommend Ali Barbours which is a beautiful cave resteraunt just down the road food was amazing and reasonably priced we went twice! also next door there is a bar on the beach front where you can sit on a bench on the sand.... magical!
Food and drink at the hotel was okay, but went out of the hotel a few nights to have some nice meals. Cannot order alcoholic drinks after 12 they start charging after this time. Was a bit miffed that they didnt do rose wine as its all i tend to drink, but the white wine was okay. There was also a selection of cocktails my boyfriend loved the whiskey sours.
The complex itself is huge plenty of pools to choose from we loved the kole kole end and got upgraded to the kole kole rooms which is well worth the extra money (had friend that stayed in the standard rooms.)
The monkeys are little terrors but so funny to watch they love steeling drinks and doughnuts round the pools so beware! one man had his wallet taken by a monkey! the baboons are huge i steered clear of them.
Had a massage in the spa and this was very relaxing too.
We made some great friend while we were there.
Brilliant holiday! Would go back tomorrow if i could!!

  • Stayed: December 2010, traveled as a couple
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1  Thank Sausage123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2011

We travelled to Kenya to get married so did our reesearch on where would be a perfect hotel to stay and have our wedding. We wanted luxury, relaxation, good food and accomodation and overall an amazing experience and the Baobab gave us this.

We were welcomed on arrival with a cold drink and refreshing face cloth before being shown to our room. Ourr first room was a king sized four poster room over looking the indian ocean. I was impressed with this room however, after having to raise an issue with our rep over our wedding package the hotel manager Adam Sheikh gave us an upgrade to one of the deluxe bunglows which was an amazing room! It was a superking sized four poster room, that was massive! The bathroom was three times the size of ours back home with a big shower and complimentary robes and slippers. We also had a balcony with a day bed and a table and chairs. The room was serviced every day and was immaculate.

We booked a standard twin room for some extra wedding guests the night before our wedding and these rooms were somewhat basic compared to ours but still clean and well maintained.

The service in the Karibu restaurant was always friendly and efficient and the food was wonderful. Always fresh, plenty of choice and the chefs all wear gloves to ensure the highest of standards are maintained (you also have to use the antibac gel spray in all of the restaurants when you enter).

The wedding itself was amazing, we booked the african dancers which just made the whole experience. The staff worked tirelessly to ensure that everything was perfect for us and the weddign coordinator Renson was a gem. He organised everything and just left us to enjoy our holiday after an initial meeting the day after we arrived. The ceremony was in English and the registrar was lovely, really putting us at ease. The whole experience was relaxed, romantic and everything we could have wished for on our wedding day.

The Maridadi restaurant was where we booked the meal after our wedding and was fantastic, a lovely relaxed, romantic atmosphere as there are only approx 10 tables in here and everything is a la carte and table service. Perfect!

The monkeys are an experience but after a day or so they just become part of the holiday - just dont leave your bags by your sunbed or the patio doors on your balcony open as we had one who knew how to unpick the mozzie screen from the seals and we woke up one afternoon to find him sat on our coffee table just about to take a swig of some leftover cocktail!

The only slightly negative comment I have relates to the spa. It is very expensive compared to other hotels and all the girls who work there do everything so do not necessarily specialise in one particular area. I booked a french manicure and pedicure for my wedding day and paid the English equivilent of about £70 and the result was far from professional. I had to have my manicure redone the day after which still wasnt great but my nails looked fine on the wedding photographs! In addition to this we were booked in for a couples massage and facial the day after our wedding and these were excellent and very relaxing.

If you are planning a safari we would strongly recommend that you book with JT Safaris (see separate review), a local company who are very reasonably priced compared to booking with your tour operator. We had a 3 day/2 night private safari at Tsavo East and West and it was truly amazing - the icing on the cake for our holiday!

While we were there we also visited the Footprints Children's Home in Shimba Hills and had been granted an extra 10kg of charitable luggage allowanace from Thomson so we took a load of stuff for them such as clothes, toiletries and games etc. The lady who runs it, Kerry, is an English woman and we contacted her before we went to see what they needed us to take over. She also came to collect us from our hotel and told us about the children and their backgrounds on the way up to the home. A very humbling but worthwhile experience to spend the day with them all. If you do go to see them Kerry mentioned that they give things like the hotel toiletries to the housemothers as gifts so its well worth taking some of those along as well as any sweets or food you have to give to the children and families that you pass on the way up to Shimba Hills.

Overall an absolutely perfect wedding, honeymoon and holiday. Highly recommended to anyone. Would love to go back again one day.

  • Stayed: May 2011, traveled as a couple
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7  Thank FeebieCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2011

On arrival we waited three hours to check in. The fact that we had a 1 year old infant who needed to sleep was of no consequence to reception. We then found out that a more important guest had been given our superior room and we had to chose from various standard rooms for part of the stay and move about thereafter. The fact that we had booked and paid for a superior room was also of no consequence to check in staff. When you ask for reservations manager or hotel manager, they are nowhere to be seen which infers that this kind of event is a regular occurrence and rehearsed. Maybr they don't exist??

Rest of the hotel staff will apologise but expect to lose your first day to the lobby and useless customer care.

The room we finally got had cobwebs in the cupboard and fridge but the front desk say its the issue with room services! We did not get an infant bed until repeated pleading with the housekeeping.

Shame that such a popular and respected hotel is being let down by the circus at reception and the clowns running it.

  • Stayed: June 2011
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7  Thank ps101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baobab Beach Resort & Spa

Address: Diani Beach Road, Diani Beach, Ukunda 80400, Kenya
Location: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Diani Beach
#4 Romantic Hotel in Diani Beach
#4 Family Hotel in Diani Beach
#5 On the Beach Hotel in Diani Beach
#5 Luxury Hotel in Diani Beach
#5 Business Hotel in Diani Beach
Price Range: $161 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Baobab Beach Resort & Spa 4*
Number of rooms: 321
Official Description (provided by the hotel):
Located on the world famous Diani Beach. The resort comprises three luxurious properties – The Baobab, The Maridadi and Kole Kole, offering a unique selection of exquisite accommodation and facilities spread across the resort grounds. Guestrooms have been specifically designed to provide paramount comfort and luxury for all our clients. Guests may utilise leisure facilities across the resort including 3 swimming pools, dining areas and much more. ... more   less 
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Also Known As:
The Baobab - Baobab Beach Hotel Ukunda
The Baobab - Baobab Beach Resort And Spa
Baobab Beach Hotel Diani

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