We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (815)
Filter reviews
815 results
Traveler rating
418
227
90
46
34
Traveler type
Time of year
LanguageAll languages
More languages
418
227
90
46
34
Show reviews that mention
All reviewsfins restaurantthe general managerbeach boysbreakfast and dinnerbeach restauranthalf boardfresh towelsanimation teamprivate beachkids clubbeach bedsindian oceanwhite sandbuffet styleevening entertainmentseafoodlow season
Filter
Updating list...
415 - 420 of 815 reviews
Reviewed November 23, 2011

After driving through the poverty of urban Mombasa you will be shocked. Guaranteed. But when you step into this hotel it is a breath of fresh air. You are greeted by falling rose petals, a cold refreshing flannel and a drink. You are sat down while they come to you to sort everything out. When you get to the room you are shown where everything is and your bags are brought up for you. The room is excellent with everything you could wish for. The facilities are of a dream as you are pampered to the max and the staff are there for the personal touch. They all say hello to you and wish you well. This hotel is the best I have ever stayed in and I would strongly reccomend it. The food is good and there was a decent variety and anything you want will be tackled by the hard working staff. Pure Excellence.

Room Tip: Ask for one that isn't close to the outdoor bar area as it can be loud.
  • Stayed: October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank s a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2011

I stayed in this wonderful hotel in September the moment we arrived until we left the staff we absolutely first class nothing was ever too much trouble. We were greeted like everyone else with the customary ice cold cocktail, cold face flannel and that ever present Kenyan smile!

Although the room was not upto 5* UK standard it was comfortable and clean with a ocean/pool view. The hotel communal areas were modern, stylish and clean with comfy chairs dotted around so that you could sit and watch the world go by.

The bar/room/reception staff were always on hand to get you anything you desired. The food in the brilliant so much choice you could not possibly be hungry staying here, even the fussiest eater would find it hard to complain. There were quite a few beach boys but if you are firm they do not impose too much and most of them are really friendly.

If you are looking to book a safari whilst here I would recommend JT Safari's highly recommended, so many great reviews, just make sure you book with JT SAFARIS (Julius Tact) www.julius-safaris.com & you won’t be disappointed. Run by Julius Nzumbi his Office is opposite the Neptune Village Paradise Hotel in the Orange Hut at Diani Beach
We booked a 2 night/3 day stay in Masai Mara at the Kichwa Tembo tented camp with him and it was out of this world the lodge was excellent the game drives superb.
Hope your trip is as fantastic as ours was.
Dawn Hone

  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank x-Willow-x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2011

I loved the warm reception and the welcome drinks. Food was nice too. Great beach. First class staff very friendly. However management should refurbish the rooms. I could not use the bathroom with the lights on. Please refurbish the rooms especially the toilets and bathrooms...please.

  • Stayed: July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Marcia282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2011

Getting to the Diani Reef and Spa Resort from Mombasa airport is a minimum of two hours including a short ferry ride off the island. The ferry is a mixed passenger/vehicle boat and is always packed with passengers. The journey to the hotel gives you a great insight into just how poor Kenya is, though Ukunda is noticeably better off than the towns and villages between the hotel and the airport.

The hotel has some very nice public areas, done out in the African style. Free wireless in one of the bars is an excellent move for those that need to keep in touch with the rest of the world as the mobile coverage is not good.

The beach has to be one of the greatest assets of staying at the hotel. Miles and miles of soft white sand run in either direction. Yes there are people trying to sell you stuff including camel rides and they are less pushy when there is a man present. However it is tolerable and when you recognise how poor everyone is it becomes more acceptable.

During the Spring Tides (every two weeks), the reef gets exposed at low tide and there is more seaweed. The good news is that you can walk out onto the reef and see more of the wildlife including stonefish and sea cucumbers. There is a lot of pressure from the beachboys to guide you on a walk out on the reef beware if you take them up about how much you pay. The downside of the Spring Tides is that the sea is more difficult to swim in and less pleasant because of the churned up seaweed. My daugher also got an unpleasant, but not dangerous jellyfish sting when boogey boarding at the high tide. For good swimming it is probably better to go when it is the Neap Tides. We arrived on the turn between Spring and Neap tides and the swimming was better early in the cycle than later.

The hotel has two swimming pools.The largest of the pools which is free form and in excess of 50m in length is unfortunately tucked behind a spa, so has no view of the sea and next to the wing of the hotel that is closed and in a poor state of repair. The combination of the lack of view and the rundown wing really takes away from what could have been one of the hotel's best assets. It is also called a 'silent pool' and children under the age of 12 are banned from it, which again is a waste.

The second pool is again free-format and slight dated (it is not an infinity pool) with a swim up bar and is where many of the activities such as scuba-diving training, water aerobics and water polo are organised. This is where most people congregate. Unfortunately from the middle of our week a number of heavily tattoed people decided to spend their entire day at the swim up pool, smoking, drinking and loudily conversing, which spolit the atmosphere particularly for the children. Unfortunately direct charter flights from the UK and the lower end tour operators may be changing the type of people staying at this hotel.

Towards the end of our holiday a small quantity of sick was noticed floating on the surface of the pool bar swimming pool as well as a monkey dropping on the bottom. Whilst it would have been highly inconvenient, I would have expected the pool to be drained, cleaned and refilled. Instead a lot more chemicals were put in the pool. Whilst I did my best to discourage my children from swimming in the pool after this, when my son got home he did develop an ear infection that had to be treated with antibiotics, that I can only attribute to the dirty pool.

The food at the Diani Beach, despite what some other reviewers have said, was one of the highlights. Yes the choice of food at breakfast didn't change, but then breakfast is the one meal in hotels that doesn't change often. The breakfast buffet was good, the quality of the food and beverages good and the staff friendly and helpful, particularly the lady on the pancake station. The dinner buffets changed each day and there was a good range of food covering African, Western, Indian and asian food. There is a dedicated Indian cook and the quality of the Indian cooking was very good. Whilst the range of food each day was not as wide as some international hotels the quality was better than many.

The wine list was good with wines from across the world and starting at a more reasonable price than might have been expected from an international hotel. Prices started from around £12/$18 a bottle for a reasonable Chilean Sauvignon Blanc or Chardonnay.

With every dinner there was a different style of non-intrusive entertainment from school choirs to wandering minstrals to Masai singers. This all made for a great atmosphere and a positive reminder of being in Africa rather than International land.

Lunchtime there is a good restaurant overlooking the ocean with a gentle breeze serving pizzas, sandwiches and snack food as well as a full lunctime menu,

All meals included service in the charge and it was clear that staff were not expecting a tip, which made the whole dining experience more relaxing than it could have been.

Throughout the hotel the staff were all very friendly, smiley and helpful from the front desk through to the groundsmen.

We stayed in interconnecting rooms on the fourth floor. My party consisted of teenage daughter and my twelve-year old son. There were no issues with damp and condensation that other reviewers have referred to with the ground floor rooms.

Our first rooms were 3048 and 3047. These are towards the abandoned wing and therefore do not feel at the heart of things. The rooms face a large tree which is very popular with the monkeys which roam the resort. Shortly after we moved in the children found monkeys rampaging in their room - eating the fruit plate and taking the sugar from the coffee set. The monkeys were also thowing plates around. This was very scary for the children. The reason that the monkeys had been able to get into the room was down to faulty locks on the patio doors and the mosquito screens (which the monkeys just ripped). The hotel staff came and got the monkeys out of the room, cleaned the room up and mended the locks on the doors, however my son was terrified by the experience and said that he couldn't sleep in the room, so we were re-allocated rooms 3038 and 3037.

These were nicer interconnecting rooms in that they were just above the dining room, more in the heart of the hotel and there was no nearby tree. That didn't prevent the monkeys coming and have a look at us from time to time, but we didn't have a repeat of the invasion. In both rooms the beds were comfortable but on the firm side. We did use the mosquito nets around the beds, but this was probably unecessary as the hotel sprays every night and if the balcony doors are not left open, particularly at dusk you should be fine. The bedrooms are not luxurious but met our requirements. They were clean, comfortable and safe. There was very little noise from the hotel. We did have a problem with the a/c in 4038 grumbling and making a noise, but the hotel came and fixed this satisfactorily. There was the occassional powercut that seemed to upset the room safe, but, again, the hotel were always quick to fix this.

During our stay it was my daughter's birthday and the hotel were able to make a cake and bring it to her room. Several members of staff asked whether she had had a good birthday, which was nice.

The day we went on safari we had a very early start and the hotel provided breakfast boxes, which was a good touch.

Overall we thoroughly enjoyed our stay. The attitude of the staff was very positive. The location is a long way from Mombasa, but on a really lovely exotic beach. The hotel could do with some refurbishment, but in terms of value for money it was good. I would certainly recommend the hotel but go there knowing its pros and cons.

Room Tip: Ask for a room on the third floor and away from the abandoned wing.
  • Stayed: October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Sayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, Management at Diani Reef Beach Resort & Spa, responded to this reviewResponded November 7, 2011

Dear Guest

Thank you for your excellent & honest feedback about the resort and other facilites.

We are delighted to hear that you had a pleasant stay with us, while with regards to the Spa (Silent Pool) we would like to bring to your notice that due to regulatory laws and depth of the pool children are restricted. However the location being discreet adds advantage to the guests who like to enjoy the calm and soothing atmosphere around that area due to no activities that take place as in case of the other house pool. As per water management measures the pool water is constantly recycled, howevr draining & refilling takes a minimum of 4-5 days. But the cleanliness is undertaken by trained personnel daily and treated with right amount of dosage as per norms and local regulations to ensure of pool safety and adherence to standards.
The pool being the major attraction with activities and Bar around it, we do find majority of guests spending time at leisure, while we are sorry for the disturbances caused to whilst your stay.

Please be rest assured that guest safety is our utmost priority and that we do not compromise on any measure that may form a hindrance to guest care.

In light of the monkeys invading your room, this is to clarify that it was a human error owing to one of the staff having left open one of the balcony doors after cleaning. We regret the inconvenience caused in this regards.

We do appreciate yout time and effort to post your review and provide feedback and look forward to welcoming you back with the family in near future.

Please do advice on your next visit and we shall happy to ensure of your comfortable stay each time.

Kind Regards

Diani Reef Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2011

We stayed at this hotel for two weeks for a holiday and also a friends wedding at a different hotel
Even though this is the smallest hotel we have stayed it was the friendliest and we were very sad to leave and will definately return
The journey from the airport seeing how poor the people are is an eye opener and for people to complain that the power goes off for 10 secs once in a while is beyond me
The food was always hot and freshly cooked and quite a lot of choice
The breakfasts were lovely and I don't usually eat breakfast
As for the rooms they need a coat of paint but they were clean and bright with plenty of space
We left the hotel several times to attend a wedding up the road and the welcome we got when we came back was second to none
We did a one night safari with jt safaris who are excellent and we even were fortunate enough to see the leopards
Many people we spoke to were so happy with their stay at this hotel and said they would definitely return and you only have to look at all the good reviews
We loved our stay and can't wait to go back

  • Stayed: October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank nadineandvillas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews