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“Great Service. However, the hotel is needs a facelift”

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Leisure Lodge Beach and Golf Resort
Ranked #22 of 29 Hotels in Diani Beach
London
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great Service. However, the hotel is needs a facelift”
3 of 5 bubbles Reviewed October 19, 2011

I'm reviewing Leisure lodge after my 5th stay here, over a number of years and at different times of the year. I wouldn't say I'm an expert, but, I would say I know the place very very well indeed.
The first thing that hits you when you get to Leisure, is the warm welcome and the friendliness of the staff. I've always been greeted by the local band singing a welcome song. Followed by a drink and a relatively swift check-in process. I've always stayed in the Bustani Club side of the hotel, which is definitley the 'nicer' part of the hotel. I've also stayed in the Oasis Villas on 3 occassions.
On my latest visit, I was put up on the Baharini hotel side, and I quickly asked to be moved to the Bustani side, although the management said that the Baharini side has been recently refurbished, I found the rooms to be small and the bathrooms dated. I know what the Bustani club offers, so I insisted I be moved. This was taken care of quite swiftly - again good service.

The rooms are large and generally well equipped, they have a lounge area, a big bathroom with his n hers sinks, a dressing area, mini-bar, separate toilet and a double and single bed as well as a balcony with outdoor table and chairs. The furniture varies from room to room and is generally of a good standard. Rooms have airconditioning with remote controls for temparature control. The TV's show a selection of satellite channels including sports and movies.

The dining experience at Leisure varies - depending on the time of year you visit, there will be a different spread - I personally have always enjoyed the food - however, my wife who is vegetarian prefers the spread around peak holiday seasons when the hotel has a designated vegetarian chef.
One great thing at leaisure is that the hotel sets up lunch and dinner at different parts of the hotel each night with some entertainment - I really enjoy this.

The pool areas are generally nice however, the sun umbreallas need to be updated. They are quite old. The pool attendants are possibly the poorest of all the hotel staff as they are slow to repspond when you arrive there - with towels etc. The pool in the Bustani club has a bar, which serves drinks till early evening.

Overall, I think that if you are from Europe or have visited Dubai etc, you will struggle to see how this is a 4 star hotel. Rest assured they have all the services (Spa, Golf Course, Multiple pools, room service, laundry, etc etc) however, the property itself is slightly dated (not so if you are on the Bustani side).

Finally, I would have to say that the service you will receive here, is actually outstanding and this is entirely down to the CEO John Mutua - a highly energetic and cheerful man who is single handedly responsible for this hotels success.

Room Tip: Stay on the Bustani Club side - infact, insist!
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anuj R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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207 reviews from our community

Traveler rating
    75
    68
    35
    18
    11
See reviews for
39
61
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
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English first
London, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 bubbles Reviewed October 19, 2011

The rooms require urgent renovation. The shower was dripping and the AC would not work in the room. Basic linen in the rooms which requires replacing as well.
Would never go to this hotel again!!Cockroaches and ants everywhere including in the room!

Room Tip: Do not go to this hotel!
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shah2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed August 6, 2011

We enjoyed our stay, just be sure to ask for the net...there are many mosquitoes and they don't have fixed nets. I think they need to improve on cleanliness. The beach there is awesome!!

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Lucia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glion, Switzerland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 2, 2011

One of our best experiences ever! Everything was simply perfect! Everyone is truly happy to welcome you and make sure all your wishes are fulfilled. Particularly smiley personnel, anticipating your needs and always finding a solution. "Hakuna Matata".
Behind this perfect orchestration, a man who deserves our recognition and congratulations: John Mutua, the General Manager: the most joyful, dynamic and cheerful hotelier we ever met!

Room Tip: Always mention the good reviews from Tripadvisor
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  • Stayed April 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Egidio0108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limassol, Cyprus
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 21, 2011

The whole hospitality and friendliness from the welcome to the last goodbye made us want to revisit again. Everything can be arranged from the lodge as not leave you to wonder around without feeling warmth and security.

The hotel nightlife can keep you entertain whilst the spa can relax you before the afternoon drink in the lovely bars inside one of the pools of Bustani area

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marioscy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 15, 2011

I spent 8 magical days in this hotel, all the staff and the management are helpfull nice and professional. I can really recommend this hotel either for family holidays than business or group.
Thank you very much

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank toubab123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thessaloniki
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed April 6, 2011

We travelled to Kenya for a specific reason with a group of people (48 people in total).
My family and I stayed there for 6 nights and we were very satisfied with what the hotel offers.

Very friendly and well trained staff.

Excellent Atmosphere, gardens, guest services, spa and hairdresser, lots of choices in the breakfast, lunch and dinner buffets (for every nationality), very tasty coffee! The swimming pools were cleaned 3 times a day, around the rooms there were small ponds that have some black fish that eat the mosquitos's eggs so there are hardly no mosquitos in the hotel...no mosquito bites at all, which is very surprising for that area of Kenya. I found this solution very interesting and environmentally friendly.

The hotel also has a shopping arcade, which has got very reasonable prices. We shopped a lot of souvenirs and some clothes from there and we also got a discount. There is a business center with 4 pc's offering high speed internet to the guests for free.

The rooms were very spacious as well as the bathrooms. We stayed at the Bustani Club and right outside our room, there was a huge swimming pool. Also the beach is very clean and there are Security people guarding the guests' area so that the venders do not bother the guests while relaxing.

In general everything was very nice and i really do not understand how can these bad reviews have been posted in this hotel's profile - they have been very misleading for me.

I believe that whatever reason you travel for, the Leisure Lodge can provide with the best service.

Room Tip: Book a Bustani Club room - It is worth is!
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  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank marina_1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Leisure Lodge Beach and Golf Resort

Property: Leisure Lodge Beach and Golf Resort
Address: Diani Beach Rd, Diani Beach, Ukunda 80401, Kenya
Location: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Diani Beach
#9 Spa Hotel in Diani Beach
#16 Luxury Hotel in Diani Beach
#20 On the Beach Hotel in Diani Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Leisure Lodge Beach and Golf Resort 4*
Number of rooms: 253
Official Description (provided by the hotel):
Welcome to Leisure Lodge Beach,Golf and Conference Resort, situated directly at the beautiful Diani beach!Our attentive team will make your stay most memorable and unforgettable!The Resort is situated 38 km south of Mombasa on a coral cliff offering you breathtaking views of the Indian Ocean. Surrounded by a 10000 square meter large tropical garden, you will find the perfect place to relax and to enjoy your privacy. The hotel and the Bustani Club offer a 600 meter long, gorgeous beach with fine white sand.The Leisure Lodge Beach & Golf Resort is also the only top hotel at the Kenyan south coast with its own golf course! The hotel and Bustani Club offer first class accommodation, animation and relaxation, surpassing the expectations of its guests.A shuttle service is available to the center of Mombasa at an extra charge, and in addition to this, a taxi service at the hotel is at your disposal.The train station is about 35 km. Moi International airport,Mombasa Island is about 42 km away from the hotel. However,the now busy Ukunda Airstrip,highly operational and versatile with majority of the local airlines flying between Diani and Nairobi is approximate 10 minutes drive from the Hotel.In walking distance or within a short taxi drive are shopping facilities, bars, restaurants, discos and banks with ATM's. ... more   less 
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Also Known As:
Leisure Hotel Diani
Leisure Hotel Beach

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