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“Good time))” 5 of 5 bubbles
Review of Southern Palms Beach Resort

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Southern Palms Beach Resort
Ranked #8 of 30 Hotels in Diani Beach
Certificate of Excellence
Arusha
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good time))”
5 of 5 bubbles Reviewed August 13, 2014 via mobile

We really enjoyed our staying at the hotel in June 14.
Amazing beach, relaxing pool, quality food, good rooms and perfect atmosphere . Would like to thank you all staff and especially animators !
Hope to come back ..

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Danblago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, August 20, 2014
Dear Danblago,

Thank you so much for posting your wonderful review of Southern Palms Beach Resort!

It's always a pleasure to hear from guests that enjoyed their stay, even better to hear that they plan to return! Our team was delighted to hear they made your days’ worth the fond memories of Southern Palms. We’re looking forward already to welcoming you back!

Thank you for staying with us.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,295 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
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English first
Caister-on-Sea, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 8, 2014

We went to Kenya in May for our honeymoon (sorry for late review only just got round to it) and it was amazing!! We booked online with e-shores and they booked our safari with Somak. We spent 10 nights in Kenya. 3 nights at the hotel, 4 nights safari then back to the hotel for another 3 nights. The hotel was amazing. The food was delicious with lots of choice and flavour. Breakfast was great with lots of choice. Rooms were clean and bed comfy. The staff were amazing. They could not do any more for you. So polite and friendly, all really chatty and they made you feel welcome. There was security all round the hotel that made you feel safe. The beach was lovely with white sand. Beach sellers were not as bad as i thought and they did not come up to you on the sunbed only if you went down to the water and even then this was controlled by the hotel security staff. The weather in May (wet season) It rained then the sun came out. It mainly rained in the morning and then sunshine for a good few hours. The locals like to haggle in the souvenir shops/markets generally you end up paying half of what they wanted you to pay. Entertainment at night was a bit hit and miss but you have to love the staff for trying :-) The pool was really large and clean. On arrival at the hotel they welcomed you with coconut drink and a cool towel. What more can i say....Kenya was fabulous. I have also written a separate review on the safari we stayed at the Satao Camp Tsavo East which was brilliant!!

Room Tip: Night time entertainment finished at 11pm so all rooms good. However we stayed on the high floor. Al...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MaddyCraig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, August 11, 2014
Dear MaddyCraig,

Thank you for your kind review on your fabulous holiday at Southern Palms Beach Resort.

We are delighted to hear that you enjoyed your entire stay with us and appreciate your remarks on the wonderful welcome from the reception, Food and Beverage team on the delicious food with great selection and flavor. The lovely beach, nice clean rooms and not forgetting the always friendly staff which we believe all totaled up to a memorable honeymoon for you.

We will pass your comments also to our security team who ensured you felt safe throughout your entire stay.

We look forward to welcoming you back to Southern Palms in the near future.

Thank you once again and kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi Region, Kenya
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed August 4, 2014

Southern palm beach is really beautiful place to be in. The white sandy beach and the clear blue sky, it id breathtaking and beautiful scenery as well. The staff there are very friendly and very cooperative with the guests. Are always ready to help when asked for assistance by the guest.

The rooms are well maintained and clean and the conducive place to relax and unwind when you are tried and want to relax without any distractions. The pools are hug and well maintained as well.

Room Tip: Travelers who wish to travel to the hotel, they should request a room which over looks the ocean and...
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  • Stayed December 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mwangi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, August 5, 2014
Jambo Mwangi!,

Thank you for taking time to post your wonderful review of Southern Palms Beach Resort!!

We are delighted to know that you had a wonderful holiday in our beautiful hotel with “peace and tranquil" We agree our pools are huge, indeed we are famous for having the largest in East Africa and are proud of our friendly staff at your service whom you highly recommend.

We gladly look forward to your next visit in the near future.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed July 29, 2014

This was our first time in Africa and what a warm welcome my family received from this hotel from animation team to waiters to room maids , lovely selection of food every night something for everyone,entertainment at night was a bit hit or miss African dancing etc, but will defo return thank you

Room Tip: We had a ground floor room interconnecting and had monkeys o. Our balcony in the morning
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  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank jamb01998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, August 5, 2014
Thank you so much for your wonderful review of Southern Palms Beach Resort and your promise to return back!!

We're so pleased to hear that you enjoyed your stay with us and honoured that you chose to stay with us this being your first trip to Africa. We appreciate your kind remarks regarding Food & Beverage on lovely selection of food daily, animation and housekeeping team. The team will be delighted to hear that they had such a positive impact on your vacation.

We look forward to welcoming you back to Southern Palms in the near future.

Thank you once again and kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 12, 2014

We were there for ten days in February. What a nice holiday! The service was very good. The accommodation also. The food and entertainment in restaurant were excellent. A variety of animation programs and games. We met the staff who introduced us and told about their works. It was so pleasant on that party. Up to me, the only one disadvantage of the hotel is the fact that there aren't enough places on the beach for everyone guest. Except that all was good.

  • Stayed February 2014
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IrenaEmilova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, July 14, 2014
Dear Irena,

Thank you so much for your kind review of Southern Palms Beach Resort.

We're so pleased to hear that you enjoyed your entire stay with us and appreciate you taking the time to post your remarks.

Thank you once again for choosing Southern Palms for your stay. We look forward to welcoming you back in the near future.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edinburgh
Level Contributor
254 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
5 of 5 bubbles Reviewed July 1, 2014

We were going to spend a week in South Africa at a game reserve Madikwe at Tuningi lodge an anti malarial free zone before going on to Kenyaand the evening before we were to depart we were informed by 'phone call from Thomson that the holiday had been cancelled.

Luckily we had kept in touch with the GM and he said all was normal on the Diani Coast.

I had already changed flights to go from Johannesburg to Nairobi and then Moi therefore this did not present a problem.

Obviously we did not have time to find out about flights coming home.

We arrived the day we were meant to stay and had a rapturous welcome from Niels the GM, Nellie, Ruth, Lilian and all staff and the notice board was written up Welcome back Anne and Jim to your second home - 39 repeat guests.

We were taken to our second bedroom and thank you Ruth for all requests adhered to.
It was lovely to open the balcony doors and hear the sway of the palms and the tide rushing in and out.

A beautiful basket of flowers were on the dressing table as usual and it was lovely once more to be at last here after another tiring journey.

We had our usual room steward Richard whom had put off his leave until the next month and 'thank you Richard for keeping the room spotless - fresh towels and sheets every day.

The hotel were using the main restaurant at first but due to lack of numbers the Boriti snack bar was used for breakfast, lunch and dinner.

I like the new lay out of the inside.

It was good to see familiar faces - Stella, Esther, Robert, and Elias in the restaurant who looked after us well and Duke the gardener who gave me fresh flowers at my sun bed each day.

Also the girls' from the animation team and it was great to see Islam for a short while coming back from leave for a few days.

However it was a 'sad' hotel compared to when we first went out in 1995 and it was booming.

I asked Esther how many were in the hotel and was told 60 to 80 due to foreign office advice to tour operators to cancel flights.

The grill was closed, the pizzeria and also the swim up bar which made it seem like a ghost hotel.

Even the beach boys seemed dejected - some had removed all their curios from the bandas at the side.

Unlike last year the first week was quite rainy but cleared the second week and we had glorious sunshine.

It was also good to see Mohammed the Accountant, Chacka at the pool - they were still cleaning the pool every day and Nancy at the shop.

I booked a pedicure and nail polish as usual at the beauty salon and I was the only client that day.

Thanks Hassan for putting two sun loungers on top of the beds underneath our special umbrella at the beach which was deserted and still kept clean of sea weed.

We received an excellelent rate from Niels the GM and upgraded to AI.

Lilian you are doing a good job and hopefully the hotel will pick up.

It was just great to be back but nothing was going to deter us - we have been through worse in 1997 when Ukunda was burnt down and troubles had started.

There was no trouble in Diani coast at all and we went out to various restaurants, the main shopping centre etc.

I believe 5 only original staff are now left at the hotel.

We had long walks along the beach and were not hassled at all and stopped at Wonder Paradise which has lovely loungers for a refreshment.

I had my letter to go to Voi to see my orphan elephant Panda and the lodges were quite deserted.

We had also taken an extra case for the charity we support in the Shimba Hills.

The only problem was how do we get home?

Ferdinand of Beach Air was having problems with flights but I asked a friend who took us to Damma Tours and David managed to arrange flights Kenya Airways from Mombasa to Nairobi Charles De Gaulle Edinburgh which was a nightmare. We had a quick turn around at France and thought we would miss the plane with the result that our baggage missed the flight.
The flights were quite expensive as well compared to the flights from Johannesburg to Mombasa.

As usual my husband bought me some lovely jewellry from Onnali at Moiz and I could not resist a beatuful dress at Ina's boutique and necklace.

The owner came out to have a coffee with us as the restaurant was open at the main shopping centre and we had a good chat with him.

We also had friends in to the hotel for lunch and helped them set up a fruit stall as no buisness was coming in for the family.

We did our best to help as many as we could but so many were hungry due to lack of buisness etc that we could not help all.

I believe now that there are about 40 only at the hotel which is so sad as we love 'our second home' and all our friends and family there.

Gone are the days that the Kushini restaurant was full - Niels I think you will be the only person to remember that restaurant.

However we still had a great time and as usual did not wish to come home again.

We WILL return by hook or by crook - no terrorist will put us off.

Asante Sana to all staff and Niels I hope you had a good time on leave and will be in touch.

We thought we would not get on a dream liner but at Nairobi we were ushered into a room for soft drinks and bitings and found out the French Ambassador was there and Kenyan dignitaries for the launch of the first dream liner to Charles De Gaulle.

Perhaps I was so tired but the reclinig seats were a nuisance as if the person in front reclined back we could not see the screen on the back of our seats but as an evening flight I tried to sleep. Personally I did not see much of a difference compared to some planes we had been on the journey.

Room Tip: Worth upgrading to a sea view room
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank malaikascotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, July 14, 2014
Dear Malaika,

Thank you so much for posting your amazing review for Southern Palms Beach Resort!

It's such a pleasure to hear of your determination to always return to your second home Southern Palms Beach Resort the 39TH TIMES!!!!!!. This indeed is a great record. We're delighted to hear that you enjoyed your stay with us so much and look forward to sharing your review with the staff you have mentioned from Ruth who ensured your reservation was right, Reception Team for the wonderful welcome, Food & Beverage Team starting with Stella for the great meals, your room steward Richard who kept your room spotless, the Animation Team and all the staff. We're very proud of their efforts to ensure our guests have a terrific vacation.

You and Jim have become part of us here, the Southern Palms family and we are always looking forward to have you with us and welcome you back again and again, next visit being your 40TH TIMES!!

See you soon.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 24, 2014

We stayed here for 16 nights in October 2013. The hotel is nice and clean, the staff are very friendly and the food was delicious, there was a large range of food from curries to fish dishes. Our room was on the end of the row so we had a pool view at the front and a sea view at the side. There is evening entertainment every night, from Masai Tribes to snake and lizard handlers. If you want to visit the local shops you can take a taxi from reception and the driver will stay with you until you are ready for him to bring you back.The beach is beautiful and you can go for a walk either with a member of staff or by yourself if you don't mind the locals coming up to you. We went with the staff for the first couple of times then walked on our own the locals were ok, they are just happy to talk. We went away on Safari half way through our stay and left everything in our room, which was a great help. Overall we had an amazing holiday.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Funky farrows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, July 14, 2014
Dear Funky,

We are happy to read your terrific review for Southern Palms Beach Resort and very proud to have you say “you had an amazing holiday”.

The amount of information you offer on our behalf is enough to clear any doubts for any future guest planning to visit our lovely resort as you experienced it yourself. The beautiful beach, great entertainment, superb food especially the curries and fish dishes proudly done by our own chef, not forgetting the always friendly staff. We’ll share your remarks with our staff, I know they will be delighted to hear that they had such a positive impact on your vacation.

We look forward to welcoming you back to Southern Palms in the near future.

Thank you once again and kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Palms Beach Resort

Property: Southern Palms Beach Resort
Address: Diani Beach Road, Diani Beach, Ukunda 80400, Kenya
Phone Number:
Location: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Diani Beach
#7 Family Hotel in Diani Beach
#7 Romantic Hotel in Diani Beach
#8 Luxury Hotel in Diani Beach
#8 On the Beach Hotel in Diani Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Palms Beach Resort 4*
Number of rooms: 298
Official Description (provided by the hotel):
This dramatic hotel with its fantastic pools and beautiful beach is the perfect spot to relax after a safari… or simply visit to relax! The warm and very African feel of the hotel with comfortable rooms, well appointed bathrooms and selection of restaurants offers guests plenty of places to lounge in the sun and almost as many shady spots to enjoy a bit of a breeze and a good book. All rooms have quiet, split unit air conditioners, televisions, mini fridges and coffee and tea making facilities. There is a safe (chargeable) in each room and a business center located in the main building with internet or wifi access in public areas. The drama of the huge, traditional makuti (thatched) roof in the main restaurant offers the Chef a terrific showcase for a varied selection of local and international dishes on the buffet or you could indulge at one of the a la carte restaurants (chargeable) for a special occasion or just a quiet evening for two. ... more   less 
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Also Known As:
Southern Palms Beach Hotel Diani
Southern Palms Beach Diani

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