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“Southern Palms”

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Southern Palms Beach Resort
Ranked #9 of 29 Hotels in Diani Beach
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Southern Palms”
Reviewed November 2, 2013

We stayed here for a week in May, our second visit, and it was again very good. The beach is great, although the beach boys a little off-putting initially, but generally very friendly. The food was plentiful, but can get a bit samey for vegetarians - although this may have been because it was off peak and the hotel was barely half full. The rooms are functional, clean and tidy. The staff are wonderful, all with a lovely smile and nothing is too much trouble. Special mention to Isaac and particularly Hussein, who was a bundle of joy, laughter and energy, serving us lovely fresh fruit personally every time he saw us, and always taking care of both us and other guests. He would always have a word and a joke with every guest that he saw making everyone feel welcome. We would definitely return again

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank Arun L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, November 3, 2013
Dear Arun,

Thank you for your terrific review and the very gracious words especially with the functional rooms all clean and tidy and the ever friendly and wonderful staff Isaac and Hussein among others, we go to all possible and acceptable levels to make our guests happy and welcome during their short stay as time is never enough when we shortly have to say goodbye, the best part is when our guests say they will be back again soon..and so we hope to see you as soon as you visit Kenya next.

Thank you and warm regards,

Betty.

Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,302 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (206)
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English first
Scunthorpe, United Kingdom
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed October 31, 2013

Stayed here for two weeks from 12th Oct 2013. We stayed at another hotel two years earlier and found the Southern Palms a lot more relaxing in every way you could mention from eating to relaxing on beach and the overall atmosphere of property. The staff were easy to talk to and wanted to know you. The food in restaurant was fresh and hot if supposed to be. You could sit around and find your own space if you needed to.
Overall condition of rooms was very good and Ali our room attendant kept it as tidy as he could (we did try and tidy up but did not spend much time in room thanks Ali). We would come back to this hotel when next in Kenya.
Thanks to all staff.

Room Tip: Sea view would be nice but any would be ok
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  • Stayed October 2013, traveled as a couple
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Helpful?
Thank allenk24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, November 3, 2013
Dear AllenK24,

Thank you Allen for taking your time to write such a wonderful review on us.
We the family of Southern Palms are so proud when our guests do remember us in all things nice.
From the very friendly staff Ali your room steward to the overall inviting atmosphere of the hotel which you preferred to all other hotels.
The restaurant and your own space if you like is something we like for each and every guest to find in the hotel and we are glad you found your space in the range we offer.
We indeed look forward to seeing you when you visit Kenya next year.

Thank you and best regards,

Betty.

Guest Relations.
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Wigan, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 31, 2013

We have recently returned from our stay at this hotel and cannot wait to return next year!!! There wasn't a member of staff we seen that didn't have a smile on their face and a warm and friendly greeting.Grounds and pool was all kept immaculate and a special thank you goes to Dorcas who kept our room spotless for us. Must also mention Pius at the beach bar who could never do enough for us and Onkoba Bosire (Top Banana)...this man works more hours than God sends to make sure everybody has a wonderful time !! We would not hesitate to recommend this hotel to our family and friends.Another thank you must go to all the staff involved in organising the full moon event on the beach...it was a credit to your hard work and we're sure all that attended had a great time like we did. All we can say now is roll on next year for our return visit!!!

  • Stayed October 2013, traveled with friends
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Helpful?
Thank kevandkaye2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, November 3, 2013
Dear Kev and Kaye,

A very big Jambo!!! to you ,we are happy to hear that you had an excellent holiday and more so that you cannot wait to return next year.All the staff are happy to hear of your good mention to them especially Dorcas, she is excited to read her name as well as Onkoba and pius.
We are glad that you loved the immaculate grounds and pools, and the day of the fullmoon beach dinner that swept your heart away. thank you so much and we too cannot wait to receive you with open arms next year.

Warm regards,

Betty.

Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashford, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 30, 2013

Just returned home today 30/10/13. Where to start firstly lovely hotel grounds and staff, secondly beach lovely. Morning breakfast mid day snack bar again very good ,MAIN MEAL not so clever every night is served as buffet style this for a 4star hotel not good. They serve you fish but do not tell what kind of fish it is. there appears to have been new management put in place clearly the wrong choice.If you choose to stay on Half board beaware that a large vodka will be chaged at the same price as a bottle of smironoff at local supermarket.Lastly the weather is great and locals the same if you do go please please see the boys on beach go to the right or left corperation, should you wish a massage the girls on beach do wonderful job 1000 ksh [ girls in hotel charge 4000ksh same massage]. I would like to say I have visited KENYA EVERY YEAR AND NORMALY TWICE AYEAR FOR MANY YEARS and as such feel I can be objective about this hotel thev result is GOOD but could do MUCH MUCH BETTER.

  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, November 10, 2013
Greetings David,

We were delighted to welcome you back to Southern Palms and are grateful for
your kind comments about our immaculate grounds and our superb staff.

Your praise for the meals at breakfast and lunchtime are much appreciated.
However, your criticism of dinners in the main restaurant came as a
surprise. As you know, there is a full and varied 14-day menu and when fish
is served if it isn't clearly identified then there is always someone at
hand to clarify the matter. And as an experienced traveler to Kenya, you
must surely have encountered buffet style dinner in four-star hotels?

Regarding your point about the cost of a massage from girls on the beach in
relation to the service at the hotel salon, then the surroundings,comfort
and ambience provided should be taken into account and judged accordingly.

As you know from previous visits, we never rest on our laurels at Southern
Palms and are always striving to improve every aspect of our service.

Look forward to greeting you on your ncxt visit.

Asante sana.
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Nottingham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 28, 2013

we had the best holiday here we have ever had we have stayed in a lot of top hotels but this one tops it maybe some people who comment on here are saying the rooms need a bit of tlc but that is a minor detail as everything else more than compensates for this.from when we arrived to when we left were so welcomed and looked after by all the staff. the bar staff and waiters were superb in everyway if you try for example to take your emptys back to the bar they would not have it and made you sit down and also we like to have a good laugh as everyone does and all the bar staff would pick up on this and join in which was brilliant fun.i thought the gardeners and the cleaners also worked very hard and would always make you very welcome I think sometimes they don't get noticed as much as the waiters because there job is not so much people orientated but we got talking to them and they also could not do enough for you . the animation team were all fantastic and sometimes they have to work very hard to get people up to join in the activities which by the way were all very very good at some hotels the entertainment is same old things but we found that here they made a special effort to get every body involved and we joined in some of the games which was brill.the food was excellent I thought they catered brilliant for vegetarians as usually on holiday my wife struggle a bit with the food but here she absoloutly love the food and we thought the snack bar in the day was superb.teh pool was always kept very clean and the pool attendants could not do enough to make you happy for instance I wanted to be in the shade and nat wanted to be in the sun this was no problem for them. all in all we were very very impressed with this place we are already pricing up next year we will definatly be back. here is a few special people who really made our holiday. onkoba waiter lugwe waiter jhasphat waiter said waiter frank waiter sam animation Charlie animation zoo animation ali gardener hussain customer relations. thankyou all very much take care and see you all soon xxx

  • Stayed October 2013, traveled with family
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Helpful?
2 Thank natgil2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, November 3, 2013
Dear Natalie and Gilly,

Greetings to you both, we are happy to from you as we all still remember you. we are glad that you had the best holiday ever and when you say that we are a top hotel!!! Now that puts a wider smile on our faces, the bar staff that couldn't do enough for our guests, the gardener and fantastic animation that work hard to entertain and engage the guests all day everyday.
We appreciate your gracious words on the food and we love to hear that your wife had an easy time with her limited choice and especially the vegetarian corner, thank you so much and we too cannot wait to welcome you again with us when you visit next. Karibu Tena.

Warm regards,

Betty.

Guest Regards.
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Essex
Level Contributor
113 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed October 27, 2013

We had a great time at Southern Palms, using it as a base for two safaris. Very clean, very comfortable but the rooms that myself and a friend were in do need some TLC. hence my rating of 4, were the rooms updated undoubtedly I would have given a 5

Great food with a reasonable selection and nice to dine around with the grill being the best in my opinion.

Staff try very hard and are very friendly. Beach boys are not the worst and if you keep saying no they get to know you and leave you alone, did not stop us enjoying frequent dips in that beautiful sea.

Securing a Lounger was never a problem, and the pools at a lovely temperature, and so clean. All in all a great holiday.

  • Stayed October 2013, traveled with friends
    • Value
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Helpful?
1 Thank RickyTracey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, November 3, 2013
Dear Ricky,

Jambo Ricky!!! we all remember you and are happy to hear from you especially when you say it was a " great holiday", glad you loved the grill restaurant, famous for its great barbeques among other restaurants, the friendly and hard working staff ,as well as the lovely pools with clean and good water.
We are proud of you when you say you managed with the beach boys, indeed they are harmless but I agree they can be a handful but only on the first day, then they leaveyou alone.
We do look forward to your visit with us soon. Karibu sana.

Warm regards,

Betty.

Guest relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boalsburg, Pennsylvania, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 23, 2013

The hotel was very clean. We went as a family of three. Staff was very friendly and helpful. When we arrived with a toddler (who was free by the way), we hadn't booked any special room, but immediately were placed in a larger room with a full bath tub and a crib was brought up. I'm sure this happens on a first come first serve basis, but we didn't even ask, it was all observed by the desk staff and then carried out for us. The restaurants were phenomenal. There is a full time person in the main restaurant whose sole job is to create art out of tropical fruit, and he carves in right in front of you behind the fruit buffet. Really nice. The beach beds were nice and the beach guard was very attentive to the beach hawkers. The guard wouldn't let the hawkers bother you, but if you did want to buy something, the guard would often come along and make sure you don't get ripped off! I was standing my ground on a price for a carving, and the guard backed me up telling the salesman that what I was offering was a fair price! Really great vacation spot. Oh, and while the monkeys are fun to watch, don't wave any food in their faces. They will come and snatch it. :-)

  • Stayed July 2013, traveled with family
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Helpful?
3 Thank lukewitmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, November 3, 2013
Dear Luke,

Jambo!! Luke, we are happy to hear that you enjoyed your stay with us, the clean rooms and the ever friendly and helpful staff especially the proactive reception staff that exceeded your expectations, we are glad that you found the restaurants phenomenal and especially Geoffrey our fruit carver, he is very popular with the guests for his outstanding art work.
It is reassuring to us that you did appreciate the help you got from the hotel guards when purchasing for small gifts around the beach and the very alert eye to spot and attend to all our guests.
Thank you for the sound warning to all guests about feeding the monkeys too.
We all look forward to your next visit soon.

Warm regards,

Betty.

Guest relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Palms Beach Resort

Property: Southern Palms Beach Resort
Address: Diani Beach Road, Diani Beach, Ukunda 80400, Kenya
Phone Number:
Location: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Diani Beach
#7 Romantic Hotel in Diani Beach
#7 Family Hotel in Diani Beach
#9 Luxury Hotel in Diani Beach
#9 On the Beach Hotel in Diani Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Palms Beach Resort 4*
Number of rooms: 298
Official Description (provided by the hotel):
This dramatic hotel with its fantastic pools and beautiful beach is the perfect spot to relax after a safari… or simply visit to relax! The warm and very African feel of the hotel with comfortable rooms, well appointed bathrooms and selection of restaurants offers guests plenty of places to lounge in the sun and almost as many shady spots to enjoy a bit of a breeze and a good book. All rooms have quiet, split unit air conditioners, televisions, mini fridges and coffee and tea making facilities. There is a safe (chargeable) in each room and a business center located in the main building with internet or wifi access in public areas. The drama of the huge, traditional makuti (thatched) roof in the main restaurant offers the Chef a terrific showcase for a varied selection of local and international dishes on the buffet or you could indulge at one of the a la carte restaurants (chargeable) for a special occasion or just a quiet evening for two. ... more   less 
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Also Known As:
Southern Palms Beach Hotel Diani
Southern Palms Beach Diani

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